Customer Service Administrative Assistant
Resume:
Michelle Garner
Philadelphia PA *9139
********@******.***
Profile
More than 15 years’ successful experience in Customer Service & Support with recognized strengths in
account maintenance, problem-solving and assisting consumers and patients with questions and concerns.
By nature a patient, compassionate, diligent, enthusiastic team player with a high level of ambition to begin
a career seeking an opportunity to utilize my strengths, education, and experience. Posses’ solid computer
skills. Ability to train, motivates, and supervises many employees.
A team player who can work effectively and independently in challenging environments, interpersonal and
relationship building skills, the ability to develop plan, process prescriptions for medication, filings and
maintain/update accurate inventories.
Qualifications
5/12- Present CitySpace Real Estate Phila PA Administrative Assistant
Receive and file incoming letters, and documents. Supply and manage office equipment’s, fax, copy and scanner
machines. Maintain supplies for the whole company paper, toners, etc. Welcome visitors manage administrative
department, maintain a safe and secure work environment, Maintain stationary supplies and coordinating
deliveries. Manage supply chain and resource requirements telephone operator, guest receiving, supplier
managements: photo, printing, furniture, mail & office management: stationery. Set up for meetings and
settlements. Prepare settlement gifts, maintain the kitchen. Type meeting notes, and up load documents onto the
document server. Answer phones and take messages then email them to the right individual.
03/04-03/08 Rite Aide Phila PA Pharmacy Technician
Performed routine tasks in the preparation and dispensing of prescription drugs, including typing drug labels,
stocking pharmaceutical supplies, receiving and unpacking drug shipments, filling/issuing prescription drugs,
communicating with doctors' offices, tracking pharmaceutical stock, and processing sales to custom. Processed
insurance as well as verifying medication with the patients’ insurance carrier. Handle all problems that arose
with insurance carriers
09/03-02/04 Health Center #4 Phila PA Pharmacy Technician
Maintain inventory control. Entered pharmacy prescriptions into the computer systems. Located and prepared
prescriptions for pickup, counted, maintained and organized medication. Assisted customers with changes in
insurances benefits, assisted pharmacist in daily routines. Communicated daily with claims representatives from
different insurance companies. Printed daily and monthly reports etc. Completed an extensive training program,
including Microsoft products.
01/03-11/03 Lamberton Middle School Phila PA Asst. Secretary
Supported secretaries in enrolling/transferring students, quickly and effectively solved parent issues and
challenges; maintained school records. Customer service, appointment setting and light typing. Answered multi-
line telephone as well as assisted parents, teachers, students and staff with their questions, comments and
complaints.
03/01-02/02 Phila PA Residential Aide
Responsible for monitoring children, as well as tutoring them in English and Math. Assisted in writing,
developing and implementing programs as well as trips. Monitored and assisted in instructing children using a
wide variety of teaching aids. Empowered children to engage in active learning. Prepared and served lunch to
children as well as read stories
Education
Community College of Philadelphia Philadelphia PA
2006- 2009
Temple University Philadelphia PA
Criminal Justice Major
2009- 2015
References Available Upon Request
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