Manager Customer

Heike Albert

**** *. ******** ** ******, Az ***** 818-***-****

SUMMARY / OBJECTIVE

An established program and project manager of high technology

industries including communications, avionics, and information

technology. Over 15+ years experience in military and commercial

sectors. Effective leadership for all phases of a product life cycle

including product strategies, proposals, negotiations, hardware &

system design, detail design, prototypes, pre-production,

qualification, high-volume production, and worldwide field support

effectively decrease the cost of production by 23+% and increased

production yields by 30+% on several programs. Management of high-

dollar, multi-level programs with cost and schedule responsibilities

with both direct and indirect reports.

Seeking senior level management position in program/project

management, operations, and production management.

SECURITY CLEARENCE

Held SECRET clearance at Hughes Aircraft and Litton Data Systems.

STRENGTH / QUALIFICATIONS

Able to form large (IPT) teams and manage Qualification testing of various military and

them; Able to work with little commercial qualification standards

supervision; Team player; Quick learner; (MIL-STD-461, 462, 810, 901, 704, MIL-HDBK-217,

Set and met milestones, budget, and DO-160, CE)

schedule

Able to meet tight schedule constraints, Board & System level design (Analog, Digital &

go the extra mile to get the job done Software)

Computer Literate / MS Products Office, Develop and maintain key relationships with the

Project Server, Visio, PowerPoint, customers, partners and strategic suppliers

FrontPage, Photoshop, Premier, Orcade, associated with the programs

Extensively used: DOORs, SAP, TeamCenter

Capable of leading a team and translate Wrote and generated Engineering proposals;

ambiguous system requirements into Acceptance Test Plans and Procedures;

defined work scope. Statement-of-Work; In-Process Procedures;

Qualification Plans and Reports; Assembly

Instructions; System and Board level drawings.

ACHIEVEMENTS

Certificate of Completion - Project Management Course (PMP), Root Cause

Analysis,

Project Risk Management

Strategies and Tactics

Training - ESD, ITAR, FOD,UTAS UPI Superdays Training

Recognizing exceptional performance from Boeing for outstanding

performance and invaluable contributions to the F/A-18 solid state video

recorder

PROFESSIONAL EXPERIENCE

UTAS - Electronic Systems Center Project Lead for MC21 programs

March 2013 - present Phoenix, Az

Participated in SOI audits compliant to DO-254 (EASA, ARMAK) for DAL A

Primary Flight Control Systems (Motor Drive Electronics & Actuator

Electronic Unit)

Created and maintained detail schedules tracking EVMS metrics using Project

Server 2007

Conducted various product reviews using UTAS-1505

Improved MFA Score Card from 3.88 to 5.33

Achieved a delta of $7370 in the 2013 forecast to actuals with a $1.4

Million spend for 2013

Worked closely with offshore team members (UTAS-GED-India)

Primary interface between customer (UTAS-Actuation Systems - France) and

ESC

Responsible for cost, schedule, quality and technical performance for both

of the programs

Prepared and presented formal presentations for customer and senior

leadership

Created various management plan required to run the programs (Requirements,

Risk, Communication, etc)

Managed large IPT through full life-cycle development with minimal amount

of supervision and direction

DRS Optronics Program Manager TWS BLK 1

Oct 2007 - Jan 2009 Melbourne, Fl

Successfully implemented BLK 1 & 1- configuration into production ahead of

schedule.

Strong technical background enabled the resolution of several key technical

problems on the TWS program which caused the Reduction of scrap by 24.4%

(goal was 10%)

Successfully completed (98% done) Qualification for BLK 1 which enabled 9

extra TWS units (deemed for Qual) to actually to be sold to the customer

saving the company (approx. 120k)

Completed PCA audit which enabled the release of 73+ Million dollars in

payments from the government

TEAC Aerospace Program Manager

Sept 2005 - Sept 2007 Monterey Park, Ca

Program Manager / Team Leader for the Boeing F/A 18 Video Recorder System

in addition to several smaller international programs.

Managed 20+ million dollar sales (2006, of TEACs sales) to tight schedule

and cost constraints resulting in receiving a Boeing Pride Award for the

recognition in exception performance.

Lead several major RFQ/RFP requests which resulted in several multi-million

dollar contract awards.

Develops and maintained detailed project plans/cost/schedule that fully

communicates the state of projects to the customer (Boeing, Tenix, etc.)

and to executive management. Used Risk Management system and procedures

for the execution of the Programs. Significant Risks were reported in the

monthly status report as well as Program formal meetings such as PDR, CDR,

and TCMs.

Coordinates complex cross-functional design decisions on projects with new

technologies and/or loosely defined technical work scope.

Provided and directed customer communication and obtains insights into

customer needs to drive business decisions.

Established and implemented project plans for large and complex programs

consistently maximizing customer satisfaction and business performance.

Evaluated program risks and followed existing procedures to

reduce/eliminated any program risks.

Created and managed Scope statements, WBS, Resources, and Budgets for each

programs.

Managed several multi-million dollar military projects from RFQ/concept -

to - full scale production.

PL Porter/Crane Aerospace Sr. Project Engineer

Sept 2003 - Sept 2005 Woodland Hills/Burbank, Ca

Managed several multi-million dollar military and commercial projects from

RFQ/concept - to - full scale production.

System integration at customer sites on complex seats actuation system used

for first/business class on commercial aircrafts.

Production support: resolving line issues, finding sources for obsolete

components, new vendor evaluation, upkeep of BOMs and MRP for product

lines.

Managed cost / schedules for program qualification testing and system

integration.

GW Ranch Owner / Manager

Jan 1996 - Sept 2003 Valley Center, Ca

Managed/owned a million dollar company achieving 99% customer satisfaction.

Generated Business plans/schedules and negotiated with potential business

partners which result in the business growing to the 3rd largest in the

USA.

Established 1st of its kind USDA approved facility to ship the fresh

product to strict international standards resulting in Pregnancies.

Interfaced with customers on a daily basis and managed all book keeping

activities (invoices, monthly status sheets, collections, Accounts

Receivables)

Fluid Components Intl Sr. Project Engineer / EE II

Jan 1994 - Jan 2000 San Marcos, Ca

Extensively interfaced with customer/government to resolve production and

development issues.

Developed and designed state-of-the-art flow meter using a Constant Delta

T. This design was used in the mock F22 High Fuel Flow system (100,000PPH)

at Lockheed Martin (see attachment)

Managed and designed various systems that were integrated into the V22,

F22, B2B, F16, F18, LCAC, Blackhawk, Canadair Learjet, M. Douglas and

Airbus aircrafts.

Familiar with flow dynamics in air, 30W oil, Hydraulic oil, and jet fuels.

Qualified Fuel Flow meters in various fuels JP-4,5&8.

R&D work that included prototyping, producing schematics (board & system),

soldering, board layout, and testing.

Successfully qualified and performed tests on several products to MIL-STD-

461, 462, 810, 901, 704, MIL-HDBK-217, DO-160, CE, AMT (Accelerated

Mission Testing), and temperatures to 200 C.

Sundstrand Power System EE II/ Sr.Project Engineer

Jan 1989 - Jan 1994 San Diego, Ca

Implemented additional procedures on several programs to decrease the cost

of production by 23+% and increased production yields by 30+%.

Extensively interfaced with customer/government to resolve production and

development issues.

Production support: resolving line issues, finding sources for obsolete

components, new vendor evaluation, upkeep of BOMs and MRP for product

lines.

Managed and designed various APU systems that were integrated into the V22,

LCAC, Blackhawk and several other military programs.

EDUCATION

GPA 3.5 Bachelor of Science in Electronic Engineering Technology

DeVry Institute of Technology Phoenix, AZ

GPA 3.9 Master of Arts in Management and Leadership Webster

University Melbourne, FL

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