Customer Service Office

Joanna A. Mills

*** **** **** ****** ***.**B

Brooklyn, NY 11212

©443-***-****

***********@*****.***

Objective To work with a reputed organization in a position where I can

develop & utilize my versatile skills, add demanded value t o the

organization & develop professional growth

Accounting Technician (contractual)

Experience

Nuclear R e g u l a t o r y Commission, Rockville, MD

5/13 – 07/14

• Processed accounts receivable documents; adjustments & waivers

• Processed computer generated and/manually prepared invoices

• Post & deposited all payments accurately; Fed wire, EFT & ACH

• Reviewed & verified payments, collection and obligating documents for

completeness of financial data & accuracy

• Verified financial data against source documents & supporting files

• Provided customer service to a large customer base for various functions

• Prepared refunds & payments for debts that have been overpaid

• Prepared & mail dunning notices

• Referred debts to the U.S. Treasury

• Maintained a log & listing regarding incoming credit card payments

• Follow-up to recover debts & analyze case information

10/12-11/12 Office Assistant (temporary)

Cygnus Corporation, Rockville, MD

• Answer phones & transfer to the appropriate party

• Recorded & distributed messages

• Receive, sort & distributed incoming mail

• Prepared outgoing mail for distribution

• Maintained office filing & storage systems

• Monitored & maintain office supplies

• Ensure office equipment is properly maintained & serviced

04/07- 11/11 Fiscal Accounts Clerk II

Howard County Health Department, Columbia, MD

• Interviewed clients to determine fee eligibility

• Collect payments from client

• Reviewed & verified payment documentation

• Research & reconciled discrepancies

• Trained new employees to perform fee scaling duties

• Accounts payable & receivable

• Reviewed & processed all invoices for the Health Department

• Input billing information into department automated billing system (SAP)

• Monitored payment until check has been released

• Liaison between the vendors, physicians & department staff

• Resolved billing issues & concerns

• Maintained an accurate accounting history

• Reconciled bank statements

• Coordinated travel & hotel accommodations for staff members

• Document scanning of confidential medical records

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• Ordered supplies; inventory & processed supply request

Office Services Clerk

03/06 - 04/07 Howard County Health Department, Columbia, MD

• Operated a multi-line switchboard

• Scheduled conference rooms

• Issued birth & death certificates, collected fees

• Referred customers/visitors to other agencies & programs

• Reconciled daily & monthly receipts

• Ordered supplies

Office Service Clerk (contractual)

03/05 - 03/06 Howard County Health Department, Columbia, MD

• Greeted office visitors & provided assistance

• Routed incoming calls

• Responded to inquiries regarding the Public Information Act

• Performed all cashier duties for the Bureau

• Screened & distributed incoming correspondence

• Typed invoices & data entry

• Ordered supplies

Teacher Assistant

08/03 - 03/05 Public School Employees' Child Development Center,

Columbia, MD

• Assisted children with all daily activities

• Planned & implemented specific activities

• Observed & recorded data

'

• Promoted a safe & healthy learning environment

Education

Howard County Community College, Columbia, MD

08/10 - 06/11 Nursing

Microsoft Word, Excel, Outlook, SAP, FAIMIS, ADAMS8 & IPAC

Skills

Adobe Acrobat

Ability to operate a 10 key adding machine, fax, copier, scanner

& light typing at 40 wpm

Bookkeeping & reconciling functions

Strong communication & organizational skills

Excellent time management & multi-tasking abilities

License

NYS Real Estate Salesperson, Child Care Growth

& Development, Child Care Curriculum

Contact this candidate