Customer Service Sales

Mandeep Bains

* *** *. ******** **** Yuba City, CA 95993 - m ********@*****.*** - 530-***-****

OBJECTIVE

To secure a dynamic position in the Human Resources field in which I can fully utilize proven people-

oriented skills to develop and promote a positive work environment.

EDUCATION

Bachelor of Arts in Economics

California State University Sacramento, California: December 2012

PROFESSIONAL EXPERIENCE

Account Manager, Ventrum- San Jose, California August 2013-July 2014

• Generated new business both in face-to-face meetings and over the phone/email.

• Consistently exceeded 250 cold and follow-up calls weekly.

• Replied to all client/customer inquiries in a timely and accurate manner.

• Wrote up sales report, activity reports and revenue forecasts.

• Completed all documentation and administrative records, fully and accurately.

• Developed and maintained a database of all contacts using Salesforce.

• Built lasting relationships with current clients and follow up regularly.

• Obtained and set up interview between applicants and client companies.

• Extended employment opportunities to applicants.

• Prepared hiring authorities and applicants for interview process.

• Placed qualified and ideal applicants at client companies.

• Performed administrative aspects of schedule verification, recruitment, file completion (checking

references), credentials (checking degrees), and account management.

• Provided full service recruitment, from identifying qualified candidates, conducting behavioral

interviewing to placement.

Administrative Intern, Crown Nut CO. – Tracy, California December 2010 – August 2013

• Produced client contracts and other company documents including invoices and inventory updates

• Communicated regularly with customers and shipping brokers to maintain client satisfaction

• Ensured shipments meet expected deadline while meeting the country-specific requirements for

export

• Used analytical skills to reconcile account discrepancies

• Administrated support including filing, copying, and maintaining multi-line phone system

Teller, Wells Fargo Bank– Sacramento, California October 2008 - November 2009

• Specialized in sales, building leadership qualities and providing solutions to fulfill all financial

needs for clients

• Provided excellent customer service by recoiling account issues and processing customer requires

timely

• Routinely volunteered to take on additional responsibilities and tasks for professional growth

• Led meetings with staff to share ideas and views in order to promote an expressive and positive

work environment

• Introduced customers to new products and services to enhance personal finance requirements

• Reconciled cash depositories on a daily basis

• Trained new staff on applications and procedures

COMMUNITY INVOLVEMENT

Volunteer, Fremont Rideout Hospital – Yuba City, California January 2004 – December 2006

• Developed customer service skills and thorough understanding of patient care

• Assisted nursing staff with patient care and provided administrative support

• Delivered medical staff pharmacy slips, labs, and X rays throughout the hospital

SKILLS

• 5+ years of administrative experience

• Great coordinating, organization, logistics & budgeting skills

• Team player, task focused and work efficiently under pressure

• Advanced in Excel, Access, Word, Outlook, Salesforce

• Beginner level management skills

• Able to work independently

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