MIS, Customer service
Resume:
RESUME
R. Srinath
Vanniya Teynampet,
Chennai - 600 018.
Email: *******.****@**********.***
Phone: 900-***-****
OBJECTIVE:
I am in pursuit for acquiring all competencies for a complete
career, willing to work on challenging missions and critical tasks,
which offers potential for learning and growth through the spirit.
EDUCATION:
Diploma in hotel management and catering technology in 2009 (first
class)
B.Sc in Hospitality & Hotel Administration (DUAL) in 2009 (first
class)
Higher Sec. from Santhome Higher Secondary school in 2006 with 72%
Aggregate.
SSLC Board of public Examinations in 2004 with 83% aggregate.
EXPERIENCE: Total - 4 years
Company: Whirlpool of India Ltd.
Position : MIS officer
Period: Sept 2012 to Aug 2013
Job profile: Preparing MIS Report
Preparing daily and weekly basis service reports
Analyzing and match the service parameters
Co ordinate with the service partners and ensure prompt
service to the
Customer.
Company: V.V. Refrigeration
Position : Team Leader
Period: April 2011 to Aug 2012
Job profile: Handling the team
Preparing the duty roster for the staff.
Motivating the team members in order to achieve the goals.
Ensure required manpower available for the daily operation
Maintaining the decorum of the work premises
Creating and developing the business opportunities.
Company: Serco Bpo.
Position : Customer Support Executive
Period: Dec 2009 to March 2011
Job profile: Handling inbound and outbound calls
Handling in bound calls
Understanding customer queries and guide them accordingly
Handling customer escalations.
QUALITIES:
Ready to take challenges
Willingness to learn
Good communication skills
Quick Learning Ability
Self Motivated
SYSTEM KNOWLEDGE:
MS Excel, word
Internet
HTML
CSS
AWARDS:
Best attendance certificate
Best Productivity award
PERSONAL PROFILE:
Name : R. Srinath
Date of birth : 11-11-1988
Father's Name : U. Radhakrishnan
Nationality : Indian
Marital status : Single
Languages Known : Tamil, Malayalam, English
Hobbies : Listening Music and Playing
Cricket
DECLARATION:
I hereby declare that all the details given above are true to the best of
my knowledge and belief.
Place: Chennai yours truly
DATE :
(R.SRINATH)
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