Customer Service Administrative Assistant
Resume:
CHERYL DAVIS
*** **** ***** ****** ● Lithonia, GA ●30038
***************@*****.***
CAREER SUMMARY
Over 10 years as an Administrative Assistant and Human Resources experience; experience includes
office administration, payments, filing, data entry, report preparation, scheduled drug testing, background
checks, fingerprinting, physical examinations, and investigations. Additional experiences in screening
applications, arranging interviews, group meetings, social functions, and scheduling appointments.
Qualifications include:
5+ years’ supervision experience; supervised staff of 15 support personnel
Human Resources; support HR function up to 40 personnel
Intermediate with MS Office Suite (Word, Excel, PowerPoint, and Access), Lotus
Note, Kronos, and Taleo, Proficiency with scanner, printer, fax, postage, and mailing & labels
Handled confidential, classified, and high priority documents
EDUCATION:
Florida Institute of Technology, Redstone Arsenal, Alabama
Master’s Degree in Human Resource Management GPA 3.80 (4.00)
Florida Institute of Technology, Redstone Arsenal, Alabama
Master’s Degree in Acquisition and Contract Management GPA 3.80 (4.00)
Athens States University, Athens, Alabama
Bachelor’s Degree in Human Resource Management GPA 3.4 (4.00)
EXPERIENCES
Office Clerk: S& S Enterprise, Lawrenceville, GA (10/2009– 06/2014)
• Answered calls and responded to emails, faxes, and telephone. Scheduled appointments for
landscaping and demolition. Researched required information using available resources for
contracting pricing. Enter new customers and updated existing customers in the database. Identified
and escalated priority issues, follow up customer calls where necessary. Assisted with planning
various activities, assigned tasks to different members of the team as per their ability and skills,
provided instructions on carrying out various tasks. Responsible for dealing with clients and brining
in business for the company, discussed the client’s proposal and negotiation deals, Assisted with
planning various strategies to get maximum output. Ability to coordinate with different departments
within the organization as well as with the clients.
Customer Service: Progress Energy - Randstad, Atlanta, GA (07/2011 – 01/2012)
• Provided excellent customer service in a fast-paced environment, request for connects and
disconnects service. Responsible for accepting payments, handling high bill complaints, inquiries,
power failures and interruptions, bill calculations and rate issues. Resolved high bill inquiries in a
manner satisfactory to the customer and the company; analyzed customer service
accounts explaining electric and gas charges and the cost of operating various appliances.
Researched misapplied payments, billing issues, and adjusted corrections when necessary. Entered
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CHERYL DAVIS
304 Deer Creek Circle ● Lithonia, GA ●30038
***************@*****.***
(Continuation)
and verified data pertaining to customer's accounts, Sold value-added products and services to
customers as well as answering questions related to products and services, Promoted the highest
possible degree of customer relations.
Office Manager: Transportation Security Administration, Crystal City, VA (05/2007-
09/2009)
• Managed the day to day functions of the TSA Recruitment Center, Assisted with improving or
implements office policies by establishing standards and procedures. Maintained expense reports,
payroll reports, timesheets distributions, and office supplies. Completed operational requirements by
scheduling and assigning employee’s tasks; following up on work results. Maintained staff by
providing updates for job vacancy, posted job advertisements, screening applications, arranging
interviews, participated in selection process, and administering pre-employment tests as required.
Responsible for preparing correspondence, letters, forms, reports, arranging group meetings, social
functions, scheduling appointments, processing confidential reports, documents, and tracking
deadlines. Maintained and controlled records, files, and organization charts. Experiences in
Microsoft Office, Lotus Notes, and Taleo
HR Support Personnel (Forms): Arab, AL (03/2006 – 05/2007)
• Responsible for reviewing the status of candidates as they move through the application process and
monitoring determinations when candidate’s forms are completed, conducted research, gathered data
and statistical reports, and maintained statistical information. Responsible for checking file folders,
scanning, and preparing manifest of all incoming mail (for postal and express deliveries), working
government SF86 requests from invitation database, printed letters, and distribution of all applicable
forms. Maintained employee files, created new employee profiles, and placed new employees on
payroll. Maintained employees directory and organization charts, Experience with Taleo, Lotus
Notes and Microsoft Office
Human Resources Assistant: Arab, AL (11/2004 –03/2006)
• Responsible for accepting inbound calls from applicants and assisting applicants with questions and
inquiries regarding government job vacancies and recording all calls in the candidate tracking
system, Assisted candidates with self-test, cancellation, or rescheduling dates and times, Responsible
for completing reviews, records, and verifying time and attendances, coordinated and scheduled
drug testing, background checks, fingerprinting, and physical examinations for new hires and
current employees. Verified information in the automated human resource systems concerning
transactions such as appointments, reclassifications, special ratings, government actions and
employment histories. Experience with Microsoft Office, Taleo and Lotus Notes.
Administrative Assistant: US Army-BPLO-LG-CG Redstone Arsenal, (07/1994 – 10/2004)
• Provided administrative and secretarial support for various departments and divisions such as;
answering telephones, assisting visitors and resolving a range of administrative problems and
inquiries. Assisted with planning and coordinating in all areas of administrative functions related to
the day to day operations of the Army Business Planning Office, Logistic, and the Command
Group. Maintained management travel plans, schedules, social arrangements, appointments,
lodging, and other similar activities. Coordinated meetings with Government and private sector.
Prepared office correspondences, briefings, and meetings. Resolved department issues, assisted in
organizing and conducting training programs, Maintained complex office records and files,
Experiences in Microsoft Office.
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CHERYL DAVIS
304 Deer Creek Circle ● Lithonia, GA ●30038
***************@*****.***
AWARDS:
•
• Department of the Army Excellent Performance of Duty, 1997, 2000, 2002-2004
• National Dean’s List 2001, 2005, 2008
• Certificate of Achievement Ed Middle School Band 2005, 2006-2008
• Certificate of Achievement Salvation Army 2005-2011
VOLUNTEER INFORMATION:
• Volunteer for Huntsville City Schools 1999-2012
• Volunteer for Downtown Rescue Mission 2004-Present
• Volunteer for Salvation Army 2005-Present
• Volunteer for Life's Adults Program 2006-Present
• Volunteer for Disaster Storms 2007-Present
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