Customer Service Sales

Damian L. Fallings

**** *********** ******* *******, ** 30349

404-***-**** (C), 404-***-****(H)

**********@*****.***

EDUCATION: Associates of Science in Computer Information Systems

2006

Albany State University Albany,

GA

SKILLS:

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; 72 GWPM

• Advanced in Business to Consumer Sales

• Expert in finding and resolving malfunctions using exceptional technical

and communication skills to ensure minimization of downtime and

optimal computer performance

• Operation and Systems Analyst, A+ certified

• Innovative in combining dynamic sales tools and communication skills

with aptitude to independently and in collaborative environments.

PROFESSONAL EXPERIENCE:

Elite Marketing Group by American Express

Hartsfield Jackson Atlanta International Airport

Atlanta, GA

Business to Consumer Sales Representative/ Customer Service 2014-

present

Provided customers with exceptional customer service, while educating

customers concerning benefits of the product and answered queries and

concerns regarding equipment pricing, and availability.

Processed consumer transactions by means of computer activation system.

Presented company products, services, and to sell them both to current,

regular, and potential new customers.

Established relationships with potential clients and maintain relationships with

current clients in order to garner success for the company; by selling

products and services.

Prepared reports, analyzed sales statistics and handle administrative duties;

filling and helping oversee expense accounts. Trained new employees.

Create and execute appropriate strategic plans to bring in more business while

identifying sales opportunities and following up on existing accounts for

business development; conducted market research to identify trends and

manage sales activities accordingly.

Pinnacle Technology Group

Atlanta, GA

Lead Electronic Assembler

2011-2013

Served as the TOP performing electronic assembler for one the nation’s largest

provider of technology.

Followed the assembly procedures, parts layouts, or other documentation in

accurately assembling items.

Assembled, wired & soldered circuit boards and small electrical panels

properly with correct components according to documentation.

Operated machines to cut, strip, tin wire and crimp on terminals.

Observed over 100 safety standards in work area and followed guidelines for

workmanship standards.

Wrote procedures for employees while keeping documents current and

followed procedure to fill out proper documentation.

Prepared and checked circuit boards, parts to assemble.

Solder and de-solder using various types of solder and equipment

Vivint Home Automation

Field Service Operative/ Customer Acquisition Specialist 2010-

2011

Recruited new employees, and retention staff development, mediation,

conflict resolution, benefits, and compensation then trained new

employees on sales procedures, codes of conduct & general branch

procedures and preparation for management.

Educated customers concerning benefits of home automation systems,

products and upgraded options while answering queries and concerns

regarding pricing, upgrades and availability.

Processed consumer transactions by means of computer activation system.

Assisted store manager in day to day operations, managed a fleet of over 200

commercial and residential properties.

Provided exceptional customer service while self-dispatching for on time

arrivals during daily service calls.

Installed and serviced on Honeywell, Ademco, and 2GIG while authorizing

equipment in customers’ home and well as residential areas.

Enforced state guidelines for over 120 employees; Worked safely and

responsibly to avoid injuries, damage to property, loss of unused materials,

and installation debris.

Completed all necessary paperwork, including work orders, service orders,

customer contracts, and time clock forms. Assisted in promotion and sale

of addition equipment/services

Collected and managed all data pertaining to customers as well as business

employees while preparing sales and customer relations reports by

analyzing and categorizing sales information; identifying and investigating

customer complaints and service suggestions.

Prepared sales and customer relations reports by analyzing and categorizing

sales information; identifying and investigating customer complaints and

service suggestions.

United States Department of Defense Active Duty Army

Information Technology Specialist

2006-2010

Constructed, edited, and test computer system programs.

Install, operate, and performed maintenance on multi-functional systems and

peripheral equipment.

Conducted data system studies while preparing special documentation and

specification for proposals.

Performed input/output control and bulk data storage.

Transferred data between information processing equipment and systems.

Troubleshoot automation equipment and systems to isolate malfunctions to

specific hardware/software.

Restored daily equipment to analytical operations by replacement unit LRU.

Drafted and associated technical documentation for program reference and

maintenance purposes.

Modified application packages, system software, and appropriate computer

language commands and files.

ACTIVITIES AND AWARDS:

Certified Alarm Technician

Word of Oasis, Boys 2 Men Club Counselor, Alpharetta, GA 2014

New Employee of the Quarter, Elite Marketing Group: April 2014

Awarded The Department of Army Commendation Medal (ARCOM) for

meritorious service 2009.

Proudly supported Operation Iraqi Freedom with a tour in Iraq 2008-2009.

Blood Bank Volunteer, American Red Cross, 2008-present

Students in Free Enterprise Volunteer, Albany State University, 2006-2008

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