Customer Service Sales
Resume:
OBJECTIVE
To obtain a sales/customer service position with a company which will
require me to utilize my skills, abilities and experience in the sales
field to ensure the company's success.
EDUCATION
West Charlotte High School-Charlotte, NC
Central Piedmont Community College- Charlotte, NC
Skills:
Leadership, Event Planning and Business Management, Reliable
Microsoft Office: Microsoft Word, Excel, Publisher, Access and PowerPoint
PROFESSIONAL EXPERIENCE
IQOR CALL CENTER Charlotte, NC
February 2014-Present
Customer Service Agent
1. Handles inbound customer care calls
2. Obtains payments and provides arrangements for future and past due
invoices
3. Analyzes, defines, research, resolve, and communicates problem
resolutions
4. Excels in multitasking and interpersonal skills
BURGERKING/HMS HOST Charlotte, NC
December 2012- November 2013
Cashier
1. Greets all customers with a smile and friendly greeting
2. Assists with a variety of kitchen-related functions as needed
3. Follows customer service policies and procedures
RITZ CARLTON
December
2012 -Present
Server
5. Set tables according to type of event and service standards
6. Answer customers questions on menu selections
7. Ensure adherence to quality expectations and standards
8. Check in with guests to ensure satisfaction with each food course
and/or beverages
SBARROS ITALIAN EATERY Concord, NC
September 2012-October 2012
HMS Host Sales Associate
1. Provides exceptional customer service to each and every individual
2. Maintains a solid knowledge of products and services available in unit
3. Prepares food, an or stock areas and assists with stocking
4. Completes sales transactions with in the food establishment
THE HBCU FAMILY, LLC Charlotte, NC
August 2007-Present
Assistant to CEO
5. Held key leadership role in planning events especially with our annual
signature events
6. Secured venues for events
7. Mentored high school students
SIERRA & COMPANY Charlotte, NC
February 2009-Present
Nanny
1. Transported the kids in a safe and reliable manner to school
2. Made sure they had adequate rest and a full breakfast and lunch
3. Provided assistance on homework, projects and other work
STEAK AND SHAKE Charlotte, NC
March 2012 - July 2012
Server
1. Serve customers food,drinks and desserts
1. Sold and promoted numerous promotional menu items
NAUTICA Charlotte, NC
June 2010-April 2011
Seasonal Sales Associate
1. Maintained a neat and organized entrance area
1. Provided a positive shopping experience to our customers.
2. Met/ Exceeded sales on promotional items
SAV-MOOR BEAUTY SUPPLY STORE Charlotte, NC
August 2010-November 2010
Assistant
1. Helped customers on product knowledge
2. Assisted customers through out the store
3. Maintained a neat and clean stock room
VIRTUOUS HAIR SALON Charlotte, NC
June 2009- July 2010
Receptionist
1. Check guests in and out through our booking software
2. Building customer and clientele base
1. Executed standard telephone procedure using appropriate customer
service etiquette
ACTIVITIES & HONORS
Bake and take cupcakes to the men's homeless shelter in 2011-2012.
Volunteered at Johnston YMCA for field day in 2010
Participated in Upward Bound College Prep. Academic and Summer program
2009-2010
Involved in Communities in Schools
Family Career Community Leaders of America
American Rare Donor Program / Club American Red Cross
REFERENCES
Carla Scott
CS Rep
Lash Group Pharmaceutical Company
Christopher Davis
Owner& CEO
HBCU Family LLC
Malcolm Trenton
Head Catering Specialist
Panera Bread
980-395- 6245
Contact this candidate