Customer Service Insurance Agent

Patrick O'Reilly

Reception and Mail and Reproduction Service Specialist

Phoenix, AZ

*******.*******@*******.*** - 623-***-****,602-***-****

To fill a challenging long-term position that will enable me to use my strong organizational and customer

service skills.

Work Experience

Telemarketing and Political Polling Specialist

Republican National Committee

November 2010 to January 2011

Reception and Mail and Reproduction Service Specialist

Xerox - Phoenix, AZ

December 2004 to December 2009

• Receive, collect and deliver letters, parcels, and other mail items to/from users and the United States

Post Office for the Xerox Mail Services Section of St. Joseph's Hospital

• Operate various mail equipment including a high-tech inserter, computerized postage meter with scale

and bar code reader, and an automatic bundling and inserting machine

• Weigh, determine postage, and bundle outgoing mail

• Follow an assigned route to make mail deliveries and collections

• Maintain an established delivery and collection schedule

• Prepare certified and registered mail for delivery to Post Office

• Perform preventive maintenance on equipment and make simple repairs

• Advise staff of available mail services

• Operate high-speed photocopiers and assemble material into final format

• Assemble boxed or bundles of forms, pads, pamphlets, or other materials for distribution

Customer Service Operator, GM Roadside Assistance

High Volume Nationwide Incoming Call Center - Tempe, AZ

November 2003 to December 2004

• Handle incoming calls in a fast paced call center

• Assist customers with roadside assistance issues

• Furnish information

• Assess and relay calls as needed

• Arrange for service: roadside repair, towing, locksmith

• Contact proper authorities as needed

• Prepare trip routing assistance

Data Entry Clerk, Honeywell

Worldwide aerospace leader, highly secured environment

• Enter alphabetic and numeric data from source documents into computer

• Compare entered data with source document for errors

• Correct information as necessary

Licensed Insurance Agent, Auto and Property

United Auto - Phoenix, AZ

2

January 1991 to December 2003

Preformed the following tasks in English or Spanish as required in a fast paced, customer service driven,

multi-tasking environment

• Compute client benefits

• Calculate client bills

• Generate new and renewal policies

• Provide customer service in person and via telephone

• Manage client/company disputes

• Process cash transactions

• Monitor cash bank

• Prepare bank deposits

• Telephone or write insurance company for benefit explanations

• Answer client questions regarding statements and coverage

• Record dates of expiration and cancellation

• Notify customers of delinquency

• Maintain hard copy files

• Utilize insurance software

Education

Bachelors

Arizona State University

College of Criminal Justice/Criminology

2014

Military, United States Naval Reserve

June 1990 to August 2000

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