Customer Service Manager

juan carlos

*** ******* ****** **** *****, ca. **804

PHONE 562-***-****

**********@*****.***

qualifications

Advanced computer operation skills with an emphasis on MS Office products (Word,

Excel, Outlook, Access and PowerPoint)

Proficient in Oracle, MAS90, Software design specifically for Company use, and

Typing with SAP experience

Able to organize and prioritize tasks, conceptual thinking, ability to formulate

creative solutions. Rely on experience & judgment to plan and accomplish goals.

Effectively interacting with all levels of management and maintain customer

relationships through proactive communication. Bilingual Speak, Read, and Write

(Spanish)

Work history

2012 - Present - DHL Global Forwarding, Redondo Beach, CA

Warehouse Supervisor

Gathering all appropriate documents; coordinating and monitoring all land, air &

ocean shipments, both Export, Import & Domestic.

Ensure vehicle utilization is maximized at all times and service levels are adhered

to, Identifying opportunities for consolidation or shipment constraints due to

content of shipment materials(export primarily main deck)

Work with all stations interfacing with DHL Global Forwarding US (inbound/outbound)

to improve transit commitments.

Plan, manage and adjust staffing levels to meet operational requirements,

communicate, apply and enforce the daily activity to ensure a safe, secure, clean

and fair work environment for team members in line with company policies

Deliver team member performance reviews, development and/or succession planning as

appropriate; Facilitate effective communication & relationships with the Union,

manage all disciplinary and grievance issues (complaints) in line with HR policy

Ensure the Company's Health & Safety policies are adhered to and that all

operational legislative requirements are fulfilled at all times

Reviewing documentation to ensure compliance and to avoid any delays;, Ensure

appropriate managers are kept advised of any issues that threaten the quality of

delivery service

Manage the planning function to ensure logistics requirement planning is completed

in conjunction with customer requirements. Volumes are scheduled and communicated

to effectively to the carrier base

Devising, reviewing, challenging and ensuring compliance of all site Standard

Operating Procedures following the DHL first choice methodology

2005- Present - Weber Metals Inc. Paramount, CA

Logistics Manager

Schedule all logistics services including receiving, inspection,

storage/warehousing, delivery, handling returned/damaged goods, maintenance, and

administrative activities to ensure customer requirements are met in an efficient

manner, and in compliance with all applicable regulatory and quality standards

Experience in a software/electronics production/warehousing/distribution

environment with knowledge of: inventory management, forecasting, warehousing,

distribution, sourcing, customer service and maintenance of the 3PL areas,

including equipment oversight

Coordinate freight release, and local deliveries with contracted carriers;

Forklift Certified and trained, Universal product code (UPC) assignment

Knowledgeable in International Traffic in Arms Regulations (ITAR)

Preparation of documents necessary for shipment of products Internationally and

domestically

Opening files, keying, transmitting entries, updating status to clients by phone or

electronically, and billing. Transmit and assemble Customs/Other Government

Agencies (OGA) entries

Ability to maintain detailed records and proper documentation as mandated by (ITAR)

regulations for 5 years

Issue statistical and detailed reports, Maintain uniform control and procurements,

and Disburse documents to the necessary departments

Maintain the safety policy of Weber Metals Inc and employee awareness of compliance

to the Quality, Safety & Health, Environment, and Security

Daily, Weekly, and Monthly inventory counts, recounts, solve any and all

discrepancies in on hand qty

work history

2003-2005 - Castle Metals Paramount, CA

Logistics Clerk

Order puller, Daily inventory checks

Responsible for the movement of merchandise, material internationally in

compliance with federal, state, and local regulations.

Order and identify material with mfg markings

Able to service clients entire warehousing, pick and pack, value added services

and transportation needs

Check for defects, elongation, bumps, burrs, rust, cracks

Proper use of side loader, forklift, crown

Prepare all product necessary for shipment of products internationally and

domestically

Maintain UPS and Fed-Ex equipment and documents

Drop material for special cuts

Load and unload products for will call, local and out of state deliveries

Training of Permanent and/or Temporary employees on proper use of equipment

Properly stack finished product into designated containers

Maintain cleanliness of designated area

Coordinate, contribute and/or participate in new product release tasks to include

but not limited to:

Bill of Material (BOM) development/assistance

Visual BOM (VBOM) creation and approval

Finished good/component part number and description assignment

1994-2003 - Superior Super Warehouse Lynwood, CA

General Merchandise/ Liquor Asst

Process paper work into Excel or Word and maintain in personal file.

Call store managers or assistant managers to inquire about beer orders.

Process all beer orders twice a week for all stores.

Create a weekly list of beer for ordering and inter office mail to all the stores

for the following week.

Assist GM at store level with stocking shelves

Help maintain open communication between the GM's and the store managers.

Interact with vendors and discuss what appeals to our clientele.

Order Stock for Stores thru out Southern California.

Merchandising of product and promotions

Stock Shelves and remove expired product

Price IML product according to qty, and date of expiration.

Maintain general merchandise aisle appearance and availability of stock.

Palletize IML product for shipping.

Prepare expired product to be destroyed

Process liquor orders at the stores request.

Merchandising of ad items and company promotions

Order merchandise for the GM at their request for ad items.

Transfer merchandise from store with over stock to store in need.

Maintain the GM warehouse and transfer product to stores as requested.

Contact this candidate