Quality Assurance Sales
Resume:
Kadija Shaikh
Citizenship: South African Date of birth: 17/11/1968
ID No : 681**********
Contact Details
Tel : 076******* or
Address
* *********, ********* ******, **********, 1401
Abilities
Training and coaching of new and existing staff
Target Driven and Self motivated
Ability to work constructively independently and in a team
Contribute to team development through collaboration and knowledge sharing
Client Centric
Attention to detail and accurate
Education
SECONDARY EDUCATION
High School Attended : UmkomaasSecondary School (KZN)
Highest Standard Passed :Matric – 1987
Subjects Passed :English, Afrikaans, Biology, Business Economics, Accounting and Typing
TERTIARY INSTITUTION:
Institution : Milpark Business School
Courses : National Qualification Framework Level 5
: Graduation d/d 5/03/2014 (Banking Service & Advice)
Institution : Moon Stone (Appointed by the Financial Services Board of South Africa)
: Regulatory Exam 1 FAIS accredited (obtained 15/7/2011)
Institution : Damelin
Courses : HR Management (1997-2005)
Institution : University of South Africa (UNISA)
Courses : English for conditional Exemption (1997)
BUSINESS COURSES COMPLETED :
Regulatory Exam 1,
Client Service Excellence (CSE),
Banking Advice,
Financial Planning,
Deposits 1,
Securities admin,
Financial Legislative Requirement,
Biometrics
Fais &Fica,
Credit Card Quality Assurance,
Human Resources Broad Banding,
NQF Level 5
Money Laundering
ISA Agreements
National Credit Act
Crime Awareness
Corporate Governance
Word & Excel
Economic In The Financial Enviroment
Flight 2013
Principals of Basic Accounting
Employment Experience
First National Bank ( Feb 1988 – Jan 1996)
Roles: Data Capturer; Administration Clerk’ Buying Official; credit Vetting Clerk; Credit Controller & Debt Collection
Business Area: Data Capture Centre, Bulk Cash (cash depot), Stationery & Print; Card Division
Duties: A) Core duties entail but not limited to are as follows, Data capture of entries on the old Burroughs 1800.
Balancing of debit and credit card entries against reports. General admin and query resolution
B) Ordering of cheque books from suppliers for the above institution nationally. General admin and query resolution in this regard.
Quality assurance done on all financial documents printed internally. Tendering to suppliers new and existing suppliers for better
priced and product on stationery for the entire bank. Excelled in handling correspondence, query resolution and disputed
Credit Vetting: To minimize credit risk, losses to the bank due to false and or fraudulent information submitted on an
application through the verification of information by applying prescribed processes, to analyse the situation and
make an informed decision according to pre-approved mandate
Increasing and decreasing limits on credit cards. Assisted clients telephonically with the reconciling of credit card
statements, Tracing of clients for non- payment on accounts, liasing with clients on re-scheduling of payments eg;
extended repayment period. Debt collection on pass due and over limit accounts. Summons clients that do not
respond or comply with re-payment. Instructing attorney s to impound the credit cards from absconding clients and
writing off small balance, refunding of credit balance on closed account, Closure of estate late accounts. General
queries and admin example, requesting of vouchers and statements for clients
TECHNICAL COMPETENCIES:
PC Literacy, Telephone Etiquette, Credit Risk Practice, Product Knowledge, Operational And Office Administration, Internal
Processes, MS Exel, MS Word, Collections Process, Credit Scoring,
Reference: Mr B Barnard/ Miss Sandra Rodrigues/ Mr Chris Christiani
The above team leaders and managers are no longer employed at FNB
Nedbank Limited (May 1996 – Dec 2003)
Roles: Credit Vetting, Team Leader, Quality Assurance Official
Business Area: Card Division, BraamPark, Braamfontein
Duties/ Functions: Assessing clients financial status for qualification of credit/business cards, doing credit checks,
verifying information on applications, preparing and capturing of clients applications and updating clients profiles,
client liason regarding declined request for credit cards, advising branches of the outcome of the applications via
terminal messages, re-assessing of declined application, queries in above regard, increasing of clients credit limits
based on payment profile, requesting bank codes from other banks for credit decision, quality assurance on
completed credit card application, check for correctness of data captured, limits loaded and type of credit cards
issued, team leader at the mail centre, implement new ideas on improving the flow and distribution of applications,
compiling of reports of various functions in the processing area, acquiring statistical data of applications processed
monthly and submitting to head office, training staff on new process of mail centre, distribution of confidential mail,
calculating staff time- sheets, overall monitoring of work flow within the department.
Reference: Moira Ridgard/ AgiebaBhagas/ Gavin Mathedeen
The above Managers have retired or resigned and are no longer with Nedbank
Mercantile Bank Limited: (Jan 2004 – March 2007)
Roles: Credit Admin Clerk, Securities Clerk, New Business Clerk
Business Area: Credit & Securities Admin
Duties/Functions: Opening of new loans for vehicles, personal loans, lease agreements. Preparing security contracts
and obtaining surety-ships and securities from clients when required. Data capture of info rmation received from the
clients, doing credit checks on all new applicants and verifying information given by clients. Updating signed contracts
on the system, Closing of accounts and refunding credit balances, Loading limits on overdrafts facilities,
TECHNICAL COMPETENCIES
Accurate and attention to detail, Knowledge of securities
Reference: Leona Abrahams
NedbankKaraglen/Alberton (July 2007 – Dec 2009)
Roles: Banker Sales & Services
Business Areas: Karaglen Branch, Alberton Main
Handle reports(download, distribute and action daily reports)
Sort mail
Administer savings and current account filing
Signature verification
Request imaging (copy statements, copy cheques, copy deposits etc)
Control FICA reports, provide support to banker sales, fraud awareness and prevention
Switchboard operation
Ordering and paying for office stationery via group procurement
Issuing of cheque books, credit cards and statements to clients.
Daily balancing of credit/debit cards and cheque books
Solving of client queries and compliants.
Setting up clients on internet banking and amending their profiles.
Referring leads to banker for new accounts
Assist clients using the self- service terminal
Monthly cash checks
Leads generation
TECHNICAL COMPETENCIES
Client Centric
NTE
Sigver
Internet Banking
Team Work
Alison De Giovanni (has resigned)
Mercantile Bank Limited (June 2010 – Oct 2011)
Roles: Sales & Service Administration
Business Area: Troyeville Branch
Duties/Functions: Issuing of cheque books, statements, credit and debit cards to clients, ordering of stationery, and
payment of invoices, handling of internal and external mail, relieving tellers, compiling of tellers cash summary report,
and branch daily balancing and various additional task from time to time, closing of accounts, balancing of all cards
and cheque books daily, monthly cash checks on entire branch.
Reference: Temba Madi (011-***-****)
Nedbank Limited (November 2011 to current)
Roles: Sales & Services
Business Area: Alberton Main Branch
Key Performance Areas:
Client Service:
• Problem and query resolution; advise and educate clients regarding the process in terms of blocking cards,
account balances; issue tax certificates and account statements; issue new cards and/or encode cards.
• Process applications for banks own cheques and guarantee cheques.
• Check and forward building loan pay outs.
• Loading and cancelling of stop payments, stop orders, profiles, APO's; administer settlement documents eg
ABF, insurance policies.
• Tracing of cards, cheque books and deposit books; escalate unresolved queries e.g. Card 911; housekeeping
and merchandising and image of work station; manage follow up calls and complaints escalating complaints
to next level of management in terms of ask once promise
Internal Processes:
• Action control printouts eg COP060, COSR, COSC, COOR.
• Check and clear cheque deposit box.
• Complete retained cards register.
• Complete card encoding journal and schedule of daily work completed, eg closing accounts etc.
• Receive and check security items eg credit cards and cheque books.
• Destroy cards and cheque books as per register.
• Blocking of ATM cards.
• Verifying and authenticating clients.
• Balancing credit cards and cheque books. Upliftment of status on accounts.
Sales Growth:
• Advise clients on application processes; check documentation for referral; pass on sales leads to bankers and
NFP; leads referrals; no negligent losses
Technical Competencies:
• All Retail banking products
• ATM; SST; INTERNET; TELEBANKING
• Branch Procedures
• Cards
• Credit
• Safe Custody (Service)
• SIGVER
• CMS
• NTE knowledge
• FICA and FAIS Knowledge
• Banking Platform
• Compliance and Risk
• Forex Knowledge
• Microsoft Office Products
Reference: Mariez Van Vuuren (082*******) Or Judy Blom (072*******)
Contact this candidate