Customer Service Representative

LAURA SHAW

Cover page

July **, ****

Good morning

Please find attached a copy of my current resume; I am applying for the position of Bilingual

Customer Service Representative.

I look forward to meeting with you to discuss my qualifications

and answering any questions that you may have.

Thank you for taking the time to review my application.

Regards

Laura Shaw

905-***-****

RESUME

LAURA SHAW

Email: ******.****@*****.***

Tel: 905-***-****

JOB OBJECTIVE: Administrative Assistant / Bilingual Customer Service / Translation

HIGHLIGHTS OF QUALIFICATIONS:

Computer applications Bilingual 100% (French & English) Team player

Attention to detail Quick Books, Simply, Excel & Word Efficient & Organized

Great people skills Driver’s license / valid French translation

Customer Service Punctual & Driven Self motivated

EMPLOYMENT HISTORY:

2009 – 2010 Taviton Services Inc. Hamilton, Ont.

(Part time) CLERICAL ASSISTANT

Accounts receivable, customer service, invoicing, banking,

Scheduling livery service for patient medical transportation

Quickbooks, email, filing

2008 – 2011 Terrana Construction Inc. Hamilton, Ont.

(Part time) CLERICAL ASSISTANT

Data entry, filing, payroll, billing and invoicing, price quotes

Accounts receivable & payable, Simply, Word,

2008 – 2012 D.J. McGauley & Associates Inc. Toronto, Ont.

(Occasional) OFFICE MANAGEMENT

Filing, clerical, data entry, Excel, Windows XP,

2010 – 2012 Canadian Center for Occupational Health & Safety Hamilton,

(Part time) RECEPTIONIST,

Directing incoming calls, walk-in customer service, data entry,

Clerical, filing, receiving & distributing incoming emails & fax

Excel, Platinum, Windows, Word

2013 – 2014 Pool Supplies Canada Burlington, Ont.

Current (Full time) BILINGUAL CUSTOMER SERVICE

Head of French customer service, head of French translations,

Telephone sales, inquiries, price quotes, email and live chat with

French speaking customers in Quebec, N.B., Canada and France,

Data entry, updating and maintenance of French web site,

Explorer, Gmail, Google, Office, Windows, Word

EDUCATION & TRAINING:

2011 Mohawk College, Hamilton

Assertiveness for Professionals

2011 Mohawk College, Hamilton

Excel 2010

2010 Mohawk College, Hamilton

Simply Accounting

2010 Mohawk College, Hamilton

Applied Accounting Bookkeeping

2009 Mohawk College, Hamilton

Vista, Excel, Word Computer Basics Course

2005 Mohawk College, Hamilton Grade 12 Equivalency

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate