Customer Service Data Entry

Rachel Sims

*rd Party Collections Coordinator - Quest Diagnostics/Specialty Laboratories

Las Vegas, NV

*************@*****.*** - 702-***-****

To gain the experience and enhance my knowledge in the Medical,

Business, and Customer Service fields.

WORK EXPERIENCE

3rd Party Collections Coordinator/Billing Coordinator II

Quest Diagnostics/Specialty Laboratories - Valencia, CA - February 2009 to Present

Billing Coordinator II

Customer & Client Services Rep/Back-up Call Center Rep/Medical Billing/

ICD-9 coding(Quest certified)Insurance Follow-up

(including Tricare, ChampVA, Humana, Health net, Blue Cross/Blue

Shield, and other insurances)/Administrative Support/Payment posting/Insurance

follow-up, verification, and eligibility/Phone & Fax logging/Data Entry

Patient Services Rep

Professional Medical Recovery - Woodland Hills, CA - July 2008 to February 2009

Call Center

Rep/Collections

Medical Call Center Rep/Administrative Support

Client Services - December 2006 to October 2007

Payment

posting/Insurance follow-up/Light billing/Phone & Fax logging/Data

Entry

Grant & Weber

12/06-10/2007

Calabasas, CA

Client Services Rep/ Medical Call Center Rep/Account Auditor/Collector

Client Services/Call Center Rep/Customer Service/Medtronic

Project-Appeals, light collections/ billing, explanation of benefits,

SAP-ZCOL/ ZPATM/ FBL5N/ VA43, CHW Project-Account Auditing/ Light

Medical Billing/Light ICD-9 coding/ CPT codes/ Collections/ Secondary

Insurance follow-up.

Receptionist/Customer Service Office Assistant

Input 1, LLC - Woodland Hills, CA - June 2005 to December 2006

Administrative Support/ Data entry/ Typing/ Ten Key/ Customer Service/

Billing/ Mail production/ Computer Imaging documentation/ Crew

Training/ Schedule planning/ Phone & Fax logging. Collections for

Managed /Insurance accounts-follow-up/ Appeals/ Disputes

Letters/Payment Posting.

Back up Shift Lead/Customer Service Call Center Rep

IAS - Canoga Park, CA - June 2004 to June 2005

Answering Inbound Calls/ Some Outbound Calling, Data Entry/ Billing &

Collections Inquires-Appeals/ Dispute letters/ Account follow-up/

Payment Arrangements, Accounting Quality Control, Customer Service,

Phone Logging.

EDUCATION

Certificate of EMT

North Valley Occupational Center - North Hills, CA

2003

Diploma

Pierce College - Winnetka, CA

2001 to 2002

ADDITIONAL INFORMATION

QUALIFICATIONS

Customer Service & Relations, Call Center, Reception, Medical Terminology,

ICD-9 coding(Quest certified)

Medical Billing/Collections-Managed Care PPO/HMO insurances/supplemental/Private Paying Patients, AR

cash posting, Insurance Verification, Authorization/Certificate of Medical Necessity, Bookkeeping/Filing,

Typing/Ten Key, Appeals/ Dispute

letters/ Third Party Negotiator, EOBs/Phone/Fax logging, Account Auditing

Intermediate in the following:

Microsoft Word. Excel, and Outlook/ Word Processing/

SAP-ZCOL/TripleG/QBS/Powerterm Interconnect

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