Customer Service Medical

ANGELA SHILLING

*** **** ********** *****, **********, Texas 78628 C: 512-***-**** ****************@*****.***

Career Focus

Highly motivated, results oriented Leader seeking a challenging position in medical office

management or medical sales that will utilize my excellent vision, judgment and medical office

knowledge to support an organization's profitability and productivity objectives.

Profile

Consistently contributes to improved productivity, cost effectiveness, operational

enhancement and profitability through leadership, strategic planning strengths and

sound understanding of patient needs.

Reputation for strong work ethic, exceptional commitment to patients, exceptional

industry knowledge, approachability and ability to "get the job done" by focusing on

priority tasks, responding to sense of urgency and tenacious commitment to results.

Technologically savvy with expertise in Microsoft Office and Electronic Medical Records

Medical device expertise along with Operating Room Knowledge

Areas of Expertise

Customer Service Delivery Problem Resolution

Scheduling & Timetables Relationship Development

Reporting & Analysis Presentations & Demos

Patient Relations Team Leadership and Training

Operating Rm Experience Planning/Coordinating

Medical Device Skills PC Competent

Medical Office Knowledge Multi tasking

Critical Thinking Verbal Communication

Organizational Planning Written Communication

Professional Demeanor Sound Judgment

Medical Coding & Terminology

Professional Experience

Surgical Assistant, Surgery Scheduler, Surgery Coordinator

Nov 2007 to Jun 2014

Lonestar Circle of Care

Round Rock, TX

Utilized organization skills to keep the office running smoothly

Assisted 8 OB/GYN doctors in surgery at three different hospitals

Managed electronic medical records

Relied upon as a critical resource in emergency situations

Organized schedule for doctors

Very proficient in managing and budgeting for supply stock

Great at working as a team member to solve problems in a clinical setting

Provide training/mentoring for new medical assistants

Follow up care for patient and patient's baby

Coordinated surgeries with surgical representatives to ensure equipment

Taught medical students how to sew and tie

Labor & Delivery Surgical Technologist, Surgical First Assistant

Sep 2006 to Oct 2007

St. David's Round Rock Medical Center

Round Rock, TX

Core responsibilities included assisting doctors on vaginal and cesarean deliveries

Trained new staff

Traveling Certified Surgical Technologist, Surgical First Assistant

Apr 2006 to Aug 2006

TVL Healthcare Staffing

Sanford, NC

Core responsibilities included assisting doctors in various surgeries

Central Carolina Hospital Sanford, North Carolina

Organ Recovery Team, Surgical Services Coordinator

Dec 2005 to Apr 2006

Southwest Transplant Alliance

Dallas, TX

Coordinated with the Organ Recovery Coordinator to harvest and transport organs for

procurement

Responded to 24/7 calls

Proper packaging of organs once they were removed from donor

Supply management

Organized and detail oriented

Taught operating room staff the process of organ procurement

Traveling Certified Surgical Technologist, Surgical First Assistant

Jun 2005 to Dec 2005

All About Staffing

Austin, TX

Core responsibilities included assisting doctors in various surgeries

St. David's Medical Center Austin, Texas

Traveling Certified Surgical Technologist, Surgical First Assistant

Dec 2004 to Jan 2005

All About Staffing

Round Rock, TX

Core responsibilities included assisting doctors in various surgeries

St. David's Round Rock Medical Center Round Rock, Texas

Traveling Certified Surgical Technologist, Surgical First Assistant

May 2004 to Aug 2004

TVL Healthcare Staffing

Round Rock, TX

Core responsibilities included assisting doctors in various surgeries

St. David's Medical Center Round Rock, Texas

Orthopedic Clinical Assistant, Surgical First Assistant

Nov 2001 to Jan 2003

Dr. Gordon Troy Birk

Palestine, TX

Core responsibilities included assisting doctor in orthopedic surgeries in the hospital

Assess patients, removing suture, assisting placing & removing casts

Education

Bachelor of Applied Arts and Sciences

2005

Stephen F. Austin University

Nacogdoches, Texas, United States

Dean's List Fall 2003 Fall 2004

Associate of Applied Science, Surgical Technology

2001

Kilgore College

Kilgore, Texas, United States

Professional Affiliations

National Certification as a Surgical Technologist from the NBSTSA

American Heart Association, BLS

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