Manager Customer Service

Yuliesky Odio Alvarez

**** ********** *** ***** ** 33619

Phone # 813-***-****

Email: ************@*****.***

Abilities

Extremely productive in a high stress environment

Efficient in the use of computer, Word, Excel, Accounting, and Data entry Self starter with a can do attitude.

Strong problem solving, organizational Skills

Able to manage in the absence of manager

Able to handle all type of arrangements for the staff

Creating various types of reports for company reference

Bilingual (Excellent Written and Verbal communication skills, with an eye for details)

Employment History

08/2011 Present

Waterman’s Crossing Apartments Tampa FL (Assistant Manager)

• Responsible for helping ordering merchandise

• Assist the property manager in daily operation of the property as requested.

• Well prepared in manager reports, such as MMR, Service Request Report, Snap Shot, SAR

• Supervise and inspire all employees

• Prepare daily sales and bank deposits

• Collect Rent, deposits and all past due fees from tenants on the 1st of every month.

• Manages preparation of all tenant correspondence, including late payment notices.

• Works with legal counsel and Property Manager to execute unlawful detainers and 3 Day Notices as required

• Make notes of property and unit damages from move out tenants to do the SODA

• Take care of all tenant complaints, concerns and request on daily basis

• Take care all of telephone inquiries, setting appointment, processing the move ins, setting up leases, executing

renewals and handling move outs

• Assisting and providing support to property manager with office organization.

• Responsible for providing progress report to property manager

• Update Residents information in the system

• Keep Residents accounts in good standers

• Check all new move in leases, Renewals and application information

10/2007 08/2011

Waterman’s Crossing Apartments Tampa FL (Marketing Associate)

• Responsible on answering the telephone, record all phone calls and walk ins on traffic log.

• Schedule appointments for tours, utilizing company procedures including appointment book, traffic logs.

• Follow up with prospective residents who did not leave a deposit.

• Responsible person to walk the model daily to ensure all lights work and the unit is ready for tours. Check

the patios and entrance area and make sure it is free from trash.

• Submit completed rental application to screening agency and related paperwork to the property manager for

approval

• Notify applicant once they are approved or denied and schedule the lease signing and Move In in the

appointment book.

• Complete lease paperwork and Move – In Inspection with new Residents

• Review lease expiration dates, Renewals Process Checklist to deliver notices, which allows adequate time to

schedule an appointment with the resident to review and sign the new lease.

• Complete the market Survey as request.

Certificates:

1. Customer Service and as a competitive advantage

2. Fair Housing I and II

3. Leasing For Leaving

4. Maintenance for office staff

5. Mold Awareness

6. Time Management

7. Resident Retention

8. Preventing Sexual Harassment

9. Curb Appeal

10. Conflict Resolution

11. Advanced Telephone Techniques

12. Internet Leasing

13. Level One: Time Wise

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