Customer Service Administrative Assistant

Maria Garcia

**** **** ********

Chicago, Illinois 60707

Cell 773-***-****

*******@*******.***

Objective Statement

Bi-Lingual Medical Administrative Assistant seeking a position where I can utilize my skills,

knowledge, hands-on training, and customer service in the medical field.

Education and Training

Everest College, Melrose Park, IL

Medical Administrative Assistant, Diploma Graduated January 2014

Technical Skills

• Trained in Microsoft, Dentix and • Insurance billing and verification

Claimgear • Medical terminology

• Familiar with Microsoft Office • Medical and Dental charting

• ICD-9 and CPT coding • Mail preparation

• CMS 1500 form • OSHA and HIPAA Trained

• ADA dental claim form • CPR Certified

• Bookkeeping • Vital signs

• Scheduling

Employment Experience

Medical Receptionist, Wiesman Institute, Chicago, Illinois 12/19/13-01/29/14

• Greeted patients and escorted them to the examination rooms.

• Became familiar with clinic computer software and use according to company

policies.

• Answered multiple phone lines.

• Scheduled appointments and accommodated patient appointment needs, such as

rescheduling, etc.

• Contacted insurance companies to verify eligibility

• Performed clerical work as needed, ie., copying, filing, faxing, etc.

• Assisted with miscellaneous tasks as needed.

Receptionist, Elderly Errands, Chicago, Illinois 06/2010 - 02/2012

• Scheduled patient appointments in accordance with daily patient goal

• Answered phones and confirmed appointments

• Maintained a high level of customer service at all times

Teacher Aide, Small World Learning Center, Franklin Park, Illinois 03/2006 - 03/2007

• Assisted two teachers with daily activities

• Filled out daily sheets of child's whereabouts

• Took care of children

To-go Specialist, Olive Garden Restaurant, Gurnee, Illinois 10/2004 - 04/2005

• Answered all phone lines

• Took phone orders

• Prepared phone orders

• Handled cashier

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