Customer Service Representative

Location:

Posted:

July 25, 2014

JOANNA MOSS

Summary

I am looking for a full time job in Tulsa or the surrounding areas. I am currently a

student at Northeastern State University majoring in Healthcare Administration. I am

looking for a job that will jumpstart my career in this area.

Computer Skills

Software

I am proficient with Microsoft Office applications.

Experience

09/2013- Pharmacy Advocate, Blue Cross Blue Shield

02/2014

I was responsible for assisting members with question pertaining to their pharmacy benefits. I

was also responsible for contacting pharmacies if a claim did not go through properly. I faxed

prior authorization forms to doctors’ offices on the patients’ behalf. I also informed members

on whether or not a prior authorization was approved or denied and if it was denied, why it

was denied.

02/2012- Custodian, MJ Services

02/2013

Service Regions bank location in Paragould Arkansas. Duties involved vacuuming, sweeping,

mopping, taking out trash, and cleaning restrooms.

08/2012- Custodian, Pro-touch Services

02/2013

Service Families Inc. location in Paragould Arkansas. Duties involved vacuuming, sweeping,

mopping, taking out trash, and cleaning restrooms.

02/2008- Substitute Teacher, Justus-Tiawah School District

11/2010

Follow lesson plan left by teachers. Supervise children throughout the school day.

04/2007- Customer Service Representative, Directv

09/2007

Provide customer service in an inbound call center environment. Answer billing, technical and

programming questions. Make changes to account, Take over the phone payments.

Education

08/1996- High School Diploma, Claremore High School

05/1999

08/2008- Bachelor’s Degree, Northeastern State University, Healthcare Administration

Present