Customer Service Maintenance

Phillip Cen

510-***-**** * **********@*****.***

Education:

* B.A. in Business Management Economics at University of California Santa

Cruz

Relevant Coursework:

Microeconomics I, II Market Securities Electronic

Commerce

Macroeconomics I, II Tax Factors I, II Statistics

Cost Accounting I, II Econometrics Advance Accounting

Work Skills and Experience Summary:

* Waiter/Cashier for Shun Feng, Santa Cruz ( Nov 2012 -

Jan 2013)

- Tracked multiple food orders and payments by phone and person in a

hectic environment.

- Engaged in customer service with a positive and friendly attitude

in both English and Chinese.

- Managed cash register and handled transactions from customers.

* Vice President/Treasurer/Head Computer Technician of Cantonese Student

Association (CASA) (Nov 2010 -

Jun 2014)

- Record keeping of student organization's meeting notes and files

for future references.

- Managing and preparing of student organization's financial

paperwork and account for school advisors after each

fundraiser.

- Keeping track of the organization's assets, liabilities, payments,

supplies, and inventories.

- Recording of the number of items sold during school fundraisers.

- Assist in raising approximately $300 in school fundraisers each

month.

- Teaching and advising new treasurer interns.

- Assist in planning, designing, and managing college events that

supports +20 people with 5 other officers.

* UCSC Vanpool Vehicle Service (Jan 2013-Sept

2013)

- Interact professionally with the general public and other campus

employees.

- Coordinating with university employees to schedule vehicles for

maintenance.

- Logging maintenance data in logs and reporting any changes or

problems within the vehicles.

- Drive university vehicles and operate equipment with minimal

supervision.

Skills Summary:

* Excel, Microsoft Word, and programming codes including Java, C, C++, and

C#

* Fluent in speaking Cantonese Chinese

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