Customer Service Data Entry

Deborah A. Inniss

** * **** ****

Lansdowne, PA 19050

Telephone: 267-***-**** E-mail: **********@***.***

Objective: Seeking the position of Administrative/Clerical Records Clerk

where I can utilize my experience, skills, and knowledge in the best

possible way

Experience:

Chester Community Charter School, Chester, PA

11/13-04/14

Grade Tutor

. Tutored first, third and fifth grade students in all subject areas

. Performed Proctoring duties during testing for PA Assessment Standards

tests

. Supervised students in classrooms in the absence of classroom teachers

. Worked with groups of children with special needs (IEPs)

. Supervised students in hallways and during all activities

. Recorded daily documentation of students' progress and problem areas

Reach for the Stars Youth Development Center, Philadelphia, PA

07/12-09/13

Lead Teacher/Supervisor

. Created and implemented lesson plans

. Maintained safe environment for children

. Conducted formal and informal observations and evaluation of staff and

children

. Mentored staff members

. Supervised staff of six

. Answered and directed telephone calls in a professional, courteous

manner

. Performed filing and other administrative duties

. Performed data entry updating records

. Assessed staff for CDA Certification

. Created monthly parent lesson plans and newsletters; edited staff

newsletters

. Worked with children with special needs (Autism)

. Utilized high scope method of teaching

. Performed Customer Service duties

The Harvard Children's Academy, Philadelphia, PA

Lead Teacher/Assistant Director

. Planned and implemented lesson plans

. Maintained safe and healthy environment for children

. Encouraged learning using the high scope method of teaching

. Developed monthly newsletter for parents

. Performed all administrative duties

. Tutored school-aged and elementary school students

. Worked with child with special needs (Autism)

. Performed Customer Service duties

Northwestern Human Services, Philadelphia, PA

02/09-05/12

Therapeutic Staff Support

. Supervised clients with Autism, ADHD/ODD

. Intervened as needed when problem behaviors were exhibited

. Implemented treatment plans

. Maintained records of service delivery, noting progress and problem

areas

. Assisted clients in developing and participating in constructive

activities

. Collaborated with Behavior Specialists, Psychiatrists, Teachers,

Parents

Servicemen's Clubhouse of Irvington, Irvington, NJ

08/07-05/08

Office Administrator

. Successfully developed and implemented systems to streamline office

procedures; increasing productivity

. Researched and forwarded township ordinances to correct addresses for

court appearances

. Performed data entry using Excel

. Organized and processed timesheets for volunteers

. Performed filing and other administrative duties

Leafstone Staffing Services, New York, NY

07/03-10/04

File Room Administrator (UBS)

. Maintained existing file systems

. Produced daily and monthly financial reports utilizing Excel

. Created and labeled new files; observing confidentiality

. Archived old files; retrieved archived files for senior management

utilization

. Executed data entry into record keeping system

. Updated electronic database

. Performed scanning and photocopying of legal documents

. Performed inventory duties

Other Experience: Student Teaching, Brooklyn, NY, 2005

Community Service: Kings County Hospital, Brooklyn, NY, 1999

Pediatric Volunteer

. Assisted nursing staff with elements of professional duties

Education: CUNY Brooklyn College, Brooklyn, NY

B.A., Elementary Education with a concentration in psychology, 2007

Borough of Manhattan Community College, New York, NY

A.A.S., Early Childhood Education, 2004

Awards/Achievements: Long Island University, Brooklyn, NY, 2001

Honors

Dean's List

Skills: Data Entry, Filing, Organizing, Proofreading, Editing, Customer

Service, Telephones, MS Word, Internet (research and navigation)

Contact this candidate