Customer Service Office

ROLANDO SEDA JR.

**-** **** **. **** *G ELMHURST, NY 11373 347-***-**** ***********@*****.***

SR. ACCOUNT ASSOCIATE

A highly dedicated and proven Account Associate with 16+ years of experience in a fast-paced

working environment. Routinely deliver the highest levels of customer service, leading to

receiving record-high client satisfaction rankings. Recognize the impact that day-to-day decisions

have on the company, including bottom line performance and working diligently to turnaround

underperforming operations.

CORE COMPETENCIES

• • •

Team Leadership / Desktop Publishing Bi-Lingual: English /

Motivation Spanish

• • •

High Customer Service MS Office Programs / PC / Effective Communication

MAC

• • •

Deep Business Maximizing Operational Quark / Adobe Creative

Understanding Performance Suite

PROFESSIONAL EXPERIENCE

CANON-New York, NY 2012-2014

Convenience Copy Care/ Copy Room Associate/ Desktop Publishing

• Performed copy duties, made books, worked with multiple binding and laminating machines.

• Worked with desktop publishing.

• Ensured 100% uptime for copiers by recognizing potential defects and placing service calls and

following up with field technicians. Performed trouble shooting and minor repairs on devices on

customer site.

• Accurately completed monthly billing packages using MS Office programs, including word and

Excel, in addition to working directly with customers to maximize customer satisfaction.

• Assisted with copier installations and set ups with new copiers at site locations and customer end

training on new devices.

• Slashed company cost by recording copier supply inventory on a weekly and monthly basis.

XEROX- New York, NY 1998-2012

Account Associate/ Copy Room Associate/ Mailroom Associate

• Effectively sorted out delivered mail to respective clients, as well as performed copying duties,

made books, worked with multiple binding and laminating machines.

• Ensured 100% uptime for copiers, fax machines and other office resources by recognizing

potential defects and placing service calls and following up with site technician. Performed trouble

shooting and minor repairs on devices on customer site.

• Accurately completed monthly billing packages using MS Office programs, including Word and

Excel, in addition to working directly with customers to maximize customer satisfaction.

• Assisted with copier installations and set ups with new copiers at site locations and customer end

training on new devices.

• Slashed company cost by recording copier supply inventory on a weekly and monthly basis.

Rolando Seda Jr. PAGE 2 OF 2

Professional Experience…Continued

EDUCATION

Associates degree in Fine Arts, LaGuardia Community College - New York, NY

Bachelor’s degree in Graphic Design, Berkeley College – New York, NY

42-42 80TH ST. UNIT 1G ELMHURST, NY 11373 347-***-**** ***********@*****.***

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