Customer Service Medical Assistant

Evelyn Sharp **** Jacoby Rd Copley, OH 330-***-****

OBJECTIVE: Position in a setting where I can utilize my skills.

EDUCATION: Diploma in Practical Nursing Bohecker College

GPA 3.93

Licensures and Certifications

• Licensed Practical Nurse for the state of Ohio

• Certified in IV therapy

Associate Degree in Medical Assisting N.I.T Cuyahoga Falls, OH

GPA 3.76

• CPT Coding, insurance, billing, transcription, 60 WPM, Excel, Microsoft, Medical

Charting Programs

• Clinical Lab: venipunctures, shots, EKG training, urinalysis

EXPERIENCE:

Office Team Akron, OH 6/14-7/14

Temporary Front Desk Representative. Check in and check out patients for their appointments. Answer

And transfer phone calls. Schedule patient appointments with EHR and PM computer programs.

Chick Fil A Fairlawn, OH 4/14-6/14

Cashier/Customer Server

Green Holistic Medicine Hartville, OH 3/13-6/13

Medical Receptionist/Medical Assistant

Receptionist and office duties, answer phones, room patients, collect payments, schedule patients and

contact lab departments to obtain patient lab results before patient appointments.

Burger King Fairlawn, OH 11/11-3/13

Cashier/Expediter/Customer Service.

Arden Courts of Bath Bath, OH 12/07/-5/09

LPN Supervisor of Resident Care Partners. Direct patient care and treatments in an assisted living setting. Ongoing assessment of residents. Medication administration. Checked medications from the pharmacy into the facility. Interaction with family members.

Medina General Hospital Medina, OH 06/05-9/06

Medical Assistant Certified Breath Alcohol Technician, Certified DOT Drug Screen Collector. Entered computer drug screens, physicals, breath alcohols, blood and TB results. Used Microsoft works, word documents, and medical office programs specific to MGH. Reported results to companies. Checked patient TB results. Roomed patients and gathered vitals for physicals. Transported patients via wheelchair to ER and radiology departments. Performed venipunctures. Picked up urine specimens daily at ER. Performed quality control checks on urinalysis strips daily.

Dr Rao’s Office/Pediatrician

Medical Assistant/Front Office Receptionist Akron, OH 08/03-02/05

Billed insurance companies. Charting. Used medical office software this office provided to perform billing tasks, charting, insurance claims. Also used Microsoft works and word documents for additional tasks such as typing letters as directed by Office Manager and doctor. Answered telephones. Scheduling. Collected co pays from patients. Prepared patients for doctor, urinalysis, strep tests, and immunizations. Helped maintain office and performed additional billing while Office Manager was on week vacation.

Best Western Fairlawn, OH 03/2000-08/02

Various duties: office work, assisted with public functions when applicable, laundry, housekeeping, and

inspected other housekeeper rooms, monitored public areas, light maintenance.

Horizon Personnel Euclid, OH 05/94-02/2000

Various temporary jobs. Office work, filing, answering telephone. Position at State Chemical involved wearing a headset and answering phone calls from various salespeople the entire shift. Entered data into the computer using State Chemical software from the salespeople as they dictated it. Once data entered and call ended, another one was started again. Utilized customer skills answering telephones and computer data entry skills and 10 key with this position. Data needed to be entered quickly and accurately. Sometimes, it was necessary to navigate between orders and back and forth between various screens as needed.

ACTIVITIES:

• Honor Society, Akron University

• National Honor Society, Bohecker College

• Student of the Quarter Nominee first two semesters, Bohecker College

• Read, Write, and Speak German

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