Customer Service Manager
Resume:
T Wallace
Kennesaw, GA
**********@***.*** - 678-***-****
WORK EXPERIENCE
Benefits Specialist/ Independent Contractor
- - Kennesaw, GA - September 2011 to Present
Assistant Branch Manager
Account Services - April 2007 to August 2011
Maintain monthly audits (Vault, ATM, and Tellers), Process ATM deposits/ Resolve Discrepancies,
Research Teller Differences, Sales/Service Coaching, Scheduling, Maintain Negotiable Items, Ensure Branch
Compliance, Resolve Member Complaints, Operations, Vault Balancing/ Cash Ordering & Shipments, Account
Services, Process Foreign Items Manage Incoming/Outbound phone calls, Performance Evaluations, Wire
Transfers/Loan Applications.
Credits, Post Items to the General Ledger, Bookkeeping, Customer Service, Balanced
ATM/Vault
New York Bancorp - New York, NY - February 2006 to March 2007
2/2006-3/2007
Account Services
Process various account services for Corporate/Personal Accounts, Balance Debits/Credits, Post Items to the
General Ledger, Bookkeeping, Customer Service, Balanced ATM/Vault, Maintain/Update Account Files.
Member Service Rep I
Open New Accounts/ Close Accounts, Process Transactions, Resolve Telephone Inquiries, Research Member
Accounts, Negotiable Balancing, Maintain Negotiable Logs, Verify/Notify Members of Past Due Accounts.
Large
Mama's Feast - September 1994 to November 2005
Administrative Staff/Assistant Manager
Resolved Customer Complaints, Balanced Daily Cash, Check and Credit Card Transactions, Responsible
for Banking/ Bill Payment/Expense Reports, Scheduling Staff, Bookkeeping/Accounting, Inventory and
Correspondence.
EDUCATION
Communication/ Business Administration
.
ADDITIONAL INFORMATION
Qualifications: Banking, Administrative, Customer Relations and Management Positions.
Excellent Communication, Organization and Time Management Skills.
Attention to detail and the delivery of outstanding service is a priority.
AREAS OF EXPERTISE
Communication (Written & Verbal) / Team Leadership / Relationship Building
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