Customer Service Sales

SUBRAMANIAM SAKTHIDHAR

**,****** **** *****,******* nagar, Kochi 682024

Mobile No: 989-***-****, E-mail:

**********@*****.***

Aspires to pursue challenging assignments in Financial Operations with a

reputed organization.

PR CIS

< A multi-faceted professional with over 13 years qualitative experience;

the initial 9 years in Budgeting, Fund Management, Accounting, Tax and

Audits, Costing, and Commercial Operations and the following 2 years in

CRM, Market Research and Sales and continuing the remaining period in

financial management and business development.

< Adept in formulating budgets and implementing systems/ procedures,

conducting analysis, formulating key reports to exercise financial

control and enhance the overall efficiency of the organization.

< Adroit at preparing and monitoring annual budgets and evaluating capital

expenditure.

< Holds proficiency in arranging short term funds on impromptu basis in and

bank guarantee to cater to the urgent financial requirements of the

company.

< Proficient in preparing and maintaining statutory books of accounts and

financial statements; conducting audits.

< Resourceful in negotiating with taxation authorities for filing returns,

exemptions etc

< Hands on experience in conducting diverse kind of research assignments

like testing & feasibility of new products & services; market sizing &

demand estimation through qualitative research.

< An exemplary communicator with excellent interpersonal, Customer

Relationship Management, Organizational and Team Management abilities.

ACADEMIA

Masters in Business Administration Leeds Metropolitan

University,U.K 2004- 2005

Core Area: Finance

Academic Projects

Skoda Factory: Consultancy project looking into the developmental

strategies of Skoda, its level of globalisation, change in leadership,

Liquidity structure and Social responsibility.

Consultancy project for the Ripon City council: Regeneration project

for developing Ripon, a town in North Yorkshire. This project involved

a detailed study of the available resources, the demography, and

potential for development of services. The financial viability of each

of the above mentioned factors were considered and suggestions were

made accordingly. In addition to suggestions the sources for procuring

funds in an affordable manner were also identified.

Bachelors in Accounting(B.Com) Kerala University;

1990-1994

. Detailed study of all aspects of accounting, including company

accounts, Amalgamation and absorption, Consignment, Lease,

Finalisation and interpretation of accounts and financial

statements, and tax computations.

. In-depth outlook in to the banking and cooperative sectors. This

includes the financial management of an economy and working

patterns of the cooperative sector.

. Detailed outlook into the various statistical approaches used

for business purposes, risk analysis

. An explanatory study of business law which looks into all the

legal aspects of contracts and other related transactions .

. Analysis of all factors responsible for a good business

environment, the monetary policies adopted by the government

during the years and the globalisation policies.

. Serious outlook into the positive and negative sides of

financial reforms made during the years and the relevant needs

to be addressed for making the reserves of the country

comfortable

. Currency fluctuations, its effects and how it can be monitored

by the central banks. This gives a good detail of the

inflationary and deflationary trend managements

.

KNOWLEDGE PURVIEW

Domain

Budgeting Operations

> Working on budgets and conducting variance analysis to determine

difference between projected figures & actual expenditure and

implementing corrective actions.

> Supervising the preparation of MIS reports to provide feedback to top

management on financial performance, viz. fund management, sales &

profitability, working capital and expenses.

> Handling the inventory function so as to curtail inventory holding

expenses and adherence to the minimum inventory level & to minimize

wastage.

Fund Management

> Preparing project funding reports for facilities from banks/financial

institute; raising finance for working capital and expansion.

> Developing accounting systems, internal control and reporting systems to

ensure seamless operations. Drafting periodical cash flow & fund flow

statements for monitoring the flow of working capital.

> Managing the investment portfolio of Company for ensuring high returns.

> Appraising financial statements and establishing a management reporting

function including Cash Budget for W.C monitoring.

> Managing the working capital and reducing the cycle times for accounts

receivables in order to assist cash flow. Conducting a detailed analysis

of expansion project and planning for financial tie-up.

> Deploying of short term funds in equity funds / bonds to ensure

appropriate funds.

Costing

> Establishing strategic cost management systems / techniques for

monitoring various direct costs and overheads and achieving maximum cost

control in operations.

> Compiling and preparing cost and performance reports, cost benefit

analysis and critical analysis of cost reports; recommending necessary

corrective actions.

> Conducting a break even analysis of all processes to ensure seamless

operations.

> Managing activities pertaining to Risk management as it relates to

foreign exchange, interest rate and insurance.

> Carrying out a review of overall fixed assets and making recommendations

to management on strategy for idle / non-performing assets.

Audits/ Taxation

> Handling tax exemption work, assessment of Tax Deducted at Source,

Central Sales Tax, Excise Tax and making adequate deductions in the books

> Coordinating the company tax planning initiatives in the light of the

changing tax regulations. Appearing before the taxation authorities.

> Conducting audit for charitable trusts, private companies, individuals,

partnership firms and co-ownership firms; evaluating internal control

systems to highlight shortcomings & implement corrective actions.

> Liaising with tax consultants (Direct / Indirect) and financial

consultants for smooth execution of operations. Ensuring adherence to

NBFC guidelines, RBI formalities

Accounts

> Administering the preparation & maintenance of statutory books of

accounts, i.e. finalization of balance sheet & Profit and Loss account as

per time & accuracy parameters.

> Presenting a true and fair view of the financial position of the company

by way of timely preparation of annual reports ensuring compliance with

regulatory accounting standards.

> Looking after routine cash transactions, reconciliation of daily cash,

approval of payments, making investments and identifying viable sources

of finance.

> Ensuring the outstanding of creditors' and debtors accounts is as per the

company norms.

Functional

Market Research

> Evaluating and understanding the market requirements for tapping

business.

> Arriving at the right statistical analysis methods, models and tools.

Analyzing the research findings, preparing reports, presentations &

making the findings actionable.

CRM / Quality Assurance

> Managing customer expectations, relationship management and escalation of

cases.

> Addressing client queries and ensuring execution of appropriate actions

to ensure seamless operations.

> Taking initiatives/projects as required by client and maintaining

consistency of practices in sync with client/service delivery

requirements.

> Ensuring the process operations are as per the standards set.

CAREER HIGHLIGHTS

Sep 2012 to till date Adma Consultancy, Chennai Senior Audit

consultant

Acheivements

1. Restructuring and performance improvement for companies

2. Reduction of cost of production and ensuring proper usage of materials

without wastage

3. Procurement of funding for company engaged in educational sector

4 . Audit for companies engaged in different sectors like manufacturing,

tourism and education

5. Finding fraudulent transactions in operations and ensuring recovery of

the same from persons responsible

Jan'10- Sep 2012 PKF Sridhar& Santhanam, Mumbai as Principal

consultant

A financial consultancy firm engaged in consultancy for many Multinational

Companies and also actively involved in large scale audits of companies

within India and abroad.

Significant achievements

Consultancy for reconsolidation of a hotel subsidiary

Due diligence for company in transportation sector

Debt consolidation and Fixed asset reconciliation for Logistic

company

Internal Audit of a leading company involved in large scale

production of fungicides

Risk assessment and process improvement consultancy for one of the

leading cable and broadband operators

Internal Audit of one of the world's leading shipping and logistics

firm

Internal Audit of NGO involved in controlling AIDS with funds from

USAID and Bill gates foundation

Risk assessment and consultancy for one of the leading Multi National

companies engaged in photographic products

Internal audit and consultancy for leading hotel company operating

internationally and its subsidiaries including those engaged in

providing automotive services.

Mar'07 - Dec '09 City Theatres(P) Ltd as Business

Development Manager

An entertainment company involved in exhibition of movies, production of

movies and other movie related business

Significant Acheivements

Increased the revenue for the company through modern marketing

techniques

Identified alternate areas of investment

Implemented efficiency through e-governance

June '06-Feb'07 Ventura, Leeds as Customer Relations

A company handling outsourced work of financial companies like Northern

Rock, RSPCA and telecommunication leaders like Orange mobile, Wanadoo and

GE.

Significant Deliverables

> Rendering effective customer service, for the customers of O2 one of the

leading mobile phone operators.

> Brought about a significant reduction in the call time and enhanced

customer satisfaction levels.

> Streamlined and expedited the process of Insurance claims and

disconnections.

> Expedited the recovery rate for receivables

Nov'05- Jan'07 Quaestor Research, Calverley, Leeds as a Research

Analyst

Significant Accomplishments

> Competently conducted business market research for major financial

companies like Citibank, Royal Bank of Scotland, Zurich Insurance, and

for utility companies like Scottish Power.

> Analysed consumer preferences for various industries and their perception

of customer service

> Played a pivotal role in laying stress on social responsibility.

Worked a short stint with Nunwood Consulting, Horsforth, Leeds as Customer

Service; Jan'05-Apr'05. Efficiently handled telemarketing, tele-survey and

customer service for products of different banks, educational institutions,

publishers, postal services and Media.

Nov'01-Dec'03 City Theatres (P) Ltd, Trivandrum, India as an

Accounts Manager

A leading private limited Entertainment Company with three movie theatres

and a production studio attached to it.

Significant Accomplishments

> Initiated cost savings by computerising the reservation process.

> Initiated the concept of accounts integration to facilitate quicker

analysis and daily reports.

> Conducted an effective investment portfolio analysis and feasibility

study for proposed projects.

> Instrumental in ensuring incorporation of market and operational risk

measures into major financial functions of the organization in

compliance with the regulatory framework. (Basel II).

> Established Anti-Money Laundering mechanism for international

transactions. (US, EU and East Asia)

> Appraised the company's overall risk policies and procedures to ensure

compliance and market based performance.

May'99-Nov'01 Amrita Institute of Medical Sciences, Kochi, India as an

Audit Assistant

A 700 bed speciality hospital with all modern treatment facilities.

Significant Accomplishments

> Successfully conducted stock audits of the different sub stores.

> Accomplishes cost saving by reducing the cost of materials and

detecting excess billing suppliers.

> Organized the Payable management to make the payments quicker.

Apr'94-Apr'99 Potti & Rao, Trivandrum, India as an Audit Clerk

A 60 year old Chartered Accountancy firm which deals with auditing and tax

returns

Significant Accomplishments

> Distinction of conducting audit of Companies, Individual, Partnership

and Charitable trust accounts.

> Efficiently handled Investment portfolio management and risk

assessment for charitable trusts.

> Evaluated the equity portfolio and identified tax saving instruments

with better returns.

COMPUTER PROFICIENCY

Packages: Word, Access, Excel, PowerPoint, SAGE, TALLY,SAP

Others: Internet browsers,net related communications, financial

accounting and analytical softwares

VOLUNTARY WORK: Worked at Oxfam shop, Headingley, Leeds. Successfully

handled sales of donated goods. Involved in sponsoring students

for educations, cancer patients for treatment,cataract surgeries

and epileptic patients.,

PERSONAL DOSSIER

Date of Birth: 3rd June 1973

Languages Known: English, French, Hindi, Tamil and Malayalam

a

Contact this candidate