Customer Service Manager

WORK HISTORY

**/** - ******* ****** **** Finance - Customer Service

Representative

Answer incoming calls in call center with the objective of resolving

issues/problems, taking payments; advising customer of account status,

submitting requests for refunds, titles, reposting payments, and sending

other documents as requested.

08/01 - 05/2010 Entrepreneur Success/Incorporations, Inc.

Ofc. Manager /Accounting / Bookkeeper - Specializing

in Incorporations and Payroll

. Monthly reconciliation of client's financials, internal and external

accounting requirements, to include but not limited to; update income

statement, balance sheet and general ledger accounting

. Audit and remediation of accounting requirements, applying Regulatory,

GAAP, STAT and Industry Compliance standards. Proactively recommend

necessary business process modification to mitigate audit and / or

compliance gaps for clients

. Registration of Incorporation requirements for new client companies in

various states and the IRS

. Registration, setup and filing of federal and state withholding and

state unemployment accounts on behalf of clients

. Development and setup of new client company Financial structures, GL,

Treasury, AP, AR, AM, HR, PR in their respective accounting system /

application

. Corporate tax preparation and filing

. Preparation of monthly sales tax reports for various clients

. Asset Management set up of depreciation calculation and schedule of

capital and inventory items

. Third Party Payroll Administrator, all pay frequencies in addition to;

quarterly and annual payroll returns for 50+ multi-state payroll

clients; direct deposits, EFTS.

. Management and setup of daily, weekly and monthly bank interfaces,

i.e., direct deposits, bank statement reconciliation, deposits, cash

receipts, ACH / wire transfers, etc

. Accounts Receivable Management, billing and collections internally and

as the party agency for client invoices

. Helpdesk and customer relations coordinator managing incoming client

calls relative to tax/accounting, new incorporators, state agencies

and the IRS

. Company website maintenance

06/98 - 06/01 Southeast Management Group

Accounting / Office Manager

. Managed corporate accounting, financial statement preparation,

journal entries, AR, AP, purchasing

. Payroll Administrator - Managed multi-state tax filing

/ submissions

. Expense Management processing; review, approval and reimbursement of

reports for per diem, hotel, rental transportation, car service,

meals, etc

. Cash ledger management, daily bank transactions, monthly

reconciliation

. HR / Benefits Administrator, new hires processing, benefits

enrollment, terminations

10/96-06/98 Trism, Inc.

Executive Administrative Assistant, HR & Benefits

Administration

. Executive Administrative Assistant to CEO, CFO, President, General

Counsel, Human Resources and Benefits Director

. Compiled and transcribed proprietary, sensitive and confidential data

and correspondence, i.e., personnel evaluations, Benefits

distribution, budgetary spreadsheets, and financials

. Transcribed electronic dictation of litigation and workman's

compensation recordings

. Development and formatting of company's annual report, proxy

statement, 10-K, 10-Q and Edgar - SEC filings

. Accounting processing and posting to GL, AP, AR

. HR recruitment and hiring process

. Liaised and coordinated corporate advertising thru various media

outlets, i.e., TV, news publications, periodicals, internet, etc

. Customer service, help desk coordination of prospective employees and

investors

07/95-09/96 Columbia HCA / Revenue Integrity

Office Manager / Senior Accountant

. Daily administrative support of 10 coordinators and 58 auditors

assigned to various client hospitals

. Development of proposals, reports, charts, project plans, schedules,

and assessments

. Maintenance and control of software information for projects of

proprietary nature

. Project budget development and preparation

. Assist Training Coordinator in developing training materials for

project resources

. Developed internal and client presentations

. Administered time reporting system; expense report processing, review

and approval for accuracy and compliance of company policies

. Travel coordinator for management staff

. Logistics planner and coordinator of division annual seminar

. Procurement agent for office equipment and supplies.

12/94-03/98 C& D Industries

Office Manager / Senior Accountant

. Managed daily financials processing of GL, AP, AR

. Preparation of monthly financials for contract accountant

. Processed weekly payroll, expense reimbursement, and HR benefits

process

. Monthly and quarterly multi-state tax preparation and filing

. Liaised for bank officials, contract accountant, and company owners

. Bank deposits, reconcilement, purchasing, billing, and soft

collections

03/91 - 09/94 Southern Janitorial Supply

Office Manager / Accountant

. Management and coordination of all company administrative and

accounting processes

. Administered GL, AP, AR Treasury, HR/PR, Purchasing, and Inventory

Control

. Management of operating line of credit, liaison between bank officials

and company board

. Processed monthly sales/financial reports for outside accounting firm

. Compile and file multiple state tax submissions

. Directed over the counter and telephone sales

. Direct and telephone customer service agent

EDUCATION

Auduborn Commercial College - Associate in BA, New Orleans, LA

Xavier University of New Orleans

Georgia Notary

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