Operations Manager

Craig Winters

**** ********** ****, ***. ***, West Palm Beach, FL 33411 616-***-****

*****.*******@***.***

Profile of Qualifications

> Long-term, comprehensive experience in staff leadership, operations

management, customer service, process improvement and project

management.

> Bachelor of Science degree in Business Management.

> Self-driven team player with strengths in communication and developing

interpersonal relationships.

> Possess excellent planning, organization, time management and decision-

making skills.

> Strategically coordinate and collaborate with various professionals to

maximize performance in facilitating goals and attaining operational

excellence.

Career Track

Fixture Finders LLC, Wyoming, MI 2006 - 2014

Operations Manager and Human Resources 2012-2014

. Authoritatively directed all corporate activity and prepared project

recommendations for CEO.

. Successfully established and oversaw Human Resources Department, complete

with procedures and standards.

. Knowledgeably collaborated with Accounting Department on financial

matters.

. Instituted recruiting, performance assessment and termination procedures

across entire company.

Project Manager 2008-2012

. Supervised national liquidation programs, including recruiting, training

and dispatching of liquidators.

. Collaborated with customers, suppliers & staff and expertly negotiated

contracts & insurance.

. Assessed project activities regarding profitability and coordinated with

company departments.

. Established new Logistics Department.

. Successfully doubled project size during tenure in this position.

Warehouse Manager 2006-2008

. Entrusted to direct inventory, shipping & receiving, staff, budgets and

customer orders.

Circuit City Stores, Inc. 1992 - 2006

Operations Manager, Walker and Grandville, MI 1996-2006

. Collaborated with District Manager and Regional Vice President on visits

to numerous stores.

. Knowledgeably instructed local Operations Managers in expense control.

. Tasked with recruiting, instructing & professionally developing

management personnel, including three Operations Managers and three

Customer Service Managers.

. Responsible for operations, warehousing, risk assessment, loss prevention

and customer service.

. Served in place of Store Manager during absences.

Customer Service Manager, Lynchburg, VA and Saginaw, MI 1992-1996

. Charged with hiring, instructing and developing CSRs.

. Efficiently processed returns and dispatched merchandise back to

manufacturers.

. Successfully exceeded credit sales targets.

Education

Liberty University, Lynchburg, VA

Bachelor of Science - Business Management, Cum Laude graduate, 1992

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