Customer Service Sales

Jacqueline Little

**** ****** ****** ***. * Durham, NC 27707 ************@*****.*** 919-***-****

SUMMARY OF QUALIFICATIONS

Comprehensive knowledge of maintaining necessary records and insurance claims. Five years of working in hospital

setting. Understand and comply with policies and procedures especially HIPAA. Experienced in Extra and DCN Query

for insurance claims. Skilled in customer service management. Experienced in Microsoft Office Word, Excel, Powerpoint

and Desktop Publishing. Flexible in all work environments and work equally well independently or with team. Strong

leadership, multi-tasking and organizational skills.

Education

Medical Insurance Billing Certificate, 2002 Center for Employment Training, Durham, NC

High School Diploma, Hillside High, Durham, NC

Skills

Medical Administration

• Process medical records using medical coding for insurance claims.

• Audit and correct online insurance claims.

• Enter insurance claims using 10 keypad.

• Update and file medical records.

• Document minutes for meetings.

Management, Training and Supervision

• Train, direct and supervise employees engaged in sales, inventory, reconciling cash receipts and customer service.

• Schedule employees according to operational flow and budget requirements.

• Assign employees to specific duties.

• Enforce safety, health and security regulations.

• Calculate money, complete deposit slips, and balanced cashiers drawers.

Jacqueline Little

1710 Palmer Street Apt. C Durham, NC 27707 ************@*****.*** 919-***-****

• Conduct monthly meetings to assess performance and share upcoming goals.

Customer Service

• Communicate effectively with customers through listening and offering solutions.

• Greet customers, answer phones and respond to customer inquiries and concerns.

• Resolve concerns and provide refunds, store credit and exchanges.

Inventory Management

• Examine merchandise to ensure correctly priced and displayed.

• Verify inventory, calculate sales, and transfer store merchandise back to manufactory.

• Complete merchandise markup and markdowns.

• Ensure adequate inventory levels.

Employment History

Housekeeper Specialist Duke University Sept. 2008 to Present

Cook Duke Fitness Center-Bon Appetit Nov. 2007 to Aug. 2008

Assistant Manager Max Rave April 2006 to Aug. 2007

Cashier Organize Living Oct. 2004 to July 2005

Data Entry Clerk Blue Cross Blue Shield NC March 2002 to April 2003

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