Human Resources Manager

ARNOLD RODRIGUEZ

**** ******** ******, ********, ** 78542

Cell: 956-***-****- Email: ********@*****.***

Career Profile:

Over thirty years of experience in private and public sector human

resources management in various industries and organizations; combining

teaching, motivating, problem solving, and creativity abilities, with sound

organizational and managerial skills; highly effective cross-functional

communication skills and ability to interact with all levels within an

organization. Extensive experience in driving individuals and work teams

toward goals, delivering results, and maximizing individual and

organizational potential.

AREAS OF STRENGTH

Exceptional Work Ethic Sound Business Judgment Compensation

Passion for Excellence Skilled Trainer Skilled Investigator

Motivator & Organizer Integrity Employee Relations

Process Engineer Coalition Builder - Mediator Performance Management

PROFESSIONAL EXPERIENCE

ClearPoint Southwest, Edinburg, Texas

2014 to present

Partner with private and public sector organizations in seeking solutions

to the development and improvement of employee and organizational

performance.

Regional Vice-President

. Provide exceptional consulting and training opportunities to private

and public organizations in the Southwest United States.

. Develop, organize, and promote events and programs which provide

opportunities to organizations to increase effectiveness and

efficiency.

. Achieve company performance goals within a rapidly changing economic

and client demand environment and increasingly improve the company's

bottom line.

Advanced Call Center Technologies, Harlingen, Texas 2010 to 2014

Effectively partnered with Operations and Corporate Leadership to achieve

company goals and targets.

Human Resources Manager

. Responsible for evaluating, managing, and planning the overall

operations of the human resources department.

. Accountable for ensuring sound management and leadership practices

with diverse operational and financial projects while maintaining the

integrity of policy and applicable laws.

. Achieved team performance goals within rapidly changing conditions and

priorities and accomplished significant improvements.

City of Weslaco, Weslaco, Texas 2007 to 2009

Accomplished highly successful team and organizational goals, while

effectively managing human resources operations in a demanding municipal

setting.

Human Resources Director

. Managed and drove a full service, municipal human resources department

toward achievements by providing motivation, skill development, and

leadership skills.

. Oversaw the operational budget and controlled costs, prepared yearly

budgets, created and implemented staff development plans comprising

goal objectives and timelines, and ensured that individual and team

performance targets were met.

Precision Response Corporation/Alorica, Carrollton, Texas 2007

As the Human Resources Manager, started up a call center in Carrollton and

Austin Texas hiring and training HR staff and implementing all HR

functions.

T-Mobile, Mission, Texas 2005 to 2006

As the Human Resources Manager managed a full-function human resources

department.

Ticketmaster, Pharr, Texas 2000

to 2005

As the Human Resources Manager started-up a major call center hiring and

developing HR staff and implementing and managing all functions including

workforce management.

Additional Positions

2013 to present Director, Sand2Pearl (part-time)

. A non-profit corporation dedicated to the mental & behavioral

health of youth

2012 t to2014 Security Officer (part-time), Valley Wide Security,

Alamo, Texas

. Licensed non-commissioned Security Officer at various

locations

2010 Human Resources Generalist, Tropical Texas Behavioral

Health, Edinburg, Texas

. Workers Compensation, New Hire Orientation

1999 to 2000 Pre-Litigation Investigator, Law Firm, Edinburg,

Texas

. Investigations, mediations

1996 to 1999 Human Resources Director, City of Harlingen, Texas

. HR, risk management, civil service, collective bargaining

1994 to 1996 Human Resources Director, Cochise County, Bisbee,

Arizona

. HR, investigations, merit board hearings

1991 to 1994 Internal Consultant, Arizona Public Service Company,

Phoenix, Arizona

. Company-wide compensation & performance management systems;

re-engineered

work processes

1986 to 1991 Assistant Human Resources Director, City of Plano,

Texas

. HR operations, city-wide compensation & performance

management system

1984 to 1986 Human Resources Director, City of Victoria, Texas

. HR, police/fire union relations

1979 to 1984 Human Resources Supervisor, City of Arlington, Texas

. Start-up training, loss control, and risk management;

compensation system

development

1975 to 1979 Senior Human Resources Generalist, City of Austin,

Texas

. City-wide compensation & performance management system

development

Education

University of Texas, Austin, Texas

Bachelors of Arts, Psychology, Political Science

University of North Texas, Denton, Texas

Masters of Public Administration Program, 23 Semester Hours

American Institute, Phoenix, Arizona

A.A.S. Degree, Legal Studies

Texas Tech School of Dispute Resolution

American Bar Association Certified Mediator

South Texas College

Instructor - Human Resources Management

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