Customer Service Medical Assistant
Resume:
Angela R. Fleming
**** **** **** **. ******, Texas 77379
***********@*****.***
Objective: Effective and results-driven individual seeking a progressive position while
utilizing exceptional administrative skills with a highly organized and process oriented
approach to improve the overall efficiency of an organization.
Skills:
● Proficient in MS Suite, Word, Excel, Powerpoint, Outlook, and Google apps (Drive)
● Business to business sales
● Display design and execution, Planogram integrity, inventory management
Experience:
Scotts MiracleGro March 2014 – Present
The Woodlands, Texas
● Merchandised in high profile territory near the West Region office.
● Maintained stores for regular walks from SMG President and VPs as well as marketing,
BDT and SBU teams.
● Relied on to ensure stores were at proper weeks of supply on all Scotts products. This
was done utilizing first phone (HD), 5.3 (LO) and Telxon (WMT)
● Built relationships with assigned store Key Decision Makers in order to secure prime
location for our district initiatives.
● Asked to look at numbers on a regular basis to give assessment on current product
ranking in order to address POS opportunities.
Associated Merchandising May 2010 – June
2012 Houston, Texas
● Worked with a team of merchandisers on daily tasks.
● Serviced 20 stores in the Houston/Galveston area.
● Built displays and ensured proper POG placement.
● Serviced brands such as P&G, Nabisco, and Frito Lay.
Batterton Chiropractic Sep. 2008 - Nov. 2013
Chiropractor Assistant Houston, Texas
● Managed six direct reports – work schedules, payroll, hiring and termination of an
employee.
● Conducted quarterly performance reviews with direct reports addressing successes and
opportunities.
● Responsible for creating, setting up, and performing on-site and off-site health screening
events for the Doctor.
● First to be trained on any new procedures and responsible for training direct reports.
● Register and checkout patients to ensure all proper documentation is received. Collect
case plan fees or co-pays/deductibles prior to the patient being seen by the provider.
Inform patient of their outstanding balance, collect if applicable and issue cash receipt.
Panera Bread September 2004 – September 2008
Catering Coordinator Houston, Texas
● Over catering department for entire West Houston area. $5mil territory.
● Keeping financial and administrative records, managing the payroll and monitoring
spending levels.
● Present Panera’s services and negotiated contracts with customers, assessing their
requirements and ensuring they are satisfied with the service.
● Maintain customer satisfaction by investigating and resolving complaints about food
quality and/or service. Provide above average customer service and product to local
businesses, schools and community organizations.
Freeway Ford December 2005 – March 2012
Receptionist Houston, Texas
● Receive, direct and relay telephone and fax messages. Pick up, open, date stamp and
deliver mail.
● Assist in the planning and preparation of meetings, conferences and conference telephone
calls.
● Maintain an adequate inventory of supplies. Coordinate the repair and maintenance of
office equipment.
Education:
Remington College Certified Medical Assistant 2007 –
2008
University of Houston Downtown Petroleum Land Man Certification In Progress
Volunteer Work:
Habitat for Humanity House Build for Anadarko 2014
Rodeo Houston Ticket Services 2014
Contact this candidate