Customer Service Manager

Provine Ealy, Jr.

**** *******'s Mill ( Marietta, GA 30062 ( C: 678-***-**** (

*******@*****.***

FACILITIES MANAGEMENT PROFILE

Operations Management ( Capital Project Leadership ( Strategic Cost Control

Proactive "big picture" facilities management professional with a track

record of planning and executing capital projects including office

buildout, relocation, consolidation, renovation, and interior

move/reconfiguration initiatives, that optimize use of existing business

resources. Demonstrated success identifying opportunities to reduce costs,

streamline processes, improve service deliveries, and eliminate redundant

spending. Strong cross-functional liaison and motivational team leader.

Core Competencies:

Budget Administration Project Bidding/Contractor Inventory/Maintenance

Recruitment & Retention Selection

Policy/Process Multi-Site Consolidation - Lease Management

Development Relocation Vendor Negotiation

Building/Physical Administrative Services Space Planning

Security Management HR/IS Systems

Implementation

PROFESSIONAL EXPERIENCE

UTI LOGISTICS - BRASELTON, GA

2013 - CURRENT

Supervisor

Responsible for managing and maintaining temporary personnel for the

weekend shift of Home Depot's warehouse.

Along with training and teaching new personnel of procedures and safety

measures, managed both inbound and outbound groups to achieve maximum daily

percentages.

. Managed and lead facility temporary personnel in the accomplishment of

company strategies and objectives.

. Ensure daily productivity and service standards are being met by the

use of the methods outlined by the company standard operating

procedure.

. Act as point of contact for some local third party service providers.

. Communicate and implement company policy changes.

. Provide coaching and training for facility personnel to learn skills

for current job and developmental areas.

. Maintain the local relationship with transportation personnel.

Bed, Bath & Beyond -Pendergrass, GA

2012-2013

Team Lead

Responsibilities include monitoring and increasing production, motivating

personnel, problem resolution and working closely with conveyor system

team to provide timely system resolution during down time. Assigned to

provide leadership to three critical areas within the plant. Established

new procedures and reassigned personnel to improve efficiency and increase

production.

. Received equipment certifications for Reach Truck and Order Picker

. Communicate and coordinate all plans and changes to Outbound Managers

via hand held radio for immediate results.

. Freed management time significantly by acting as first point of

contact, resolving problems and filtering and prioritizing daily

issues.

. Generate reports and performance measures for both productivity and

service.

. Ability to lead, motivate and mentor facility personnel.

. Able to effectively prioritize and handle simultaneous

responsibilities.

. Demonstrated leadership ability and experience supervising a diverse

workforce.

Provine Ealy, Jr.

Page 2

Federal Home Loan Bank of Atlanta ( Atlanta, GA 2008-2011

Facility Supervisor

Recruited to oversee daily operations of 11-story building with up to 450

employees and two business tenants for national bank financial institution,

reporting to the VP/Director of Facility Management. Supervised and

scheduled building/cubicle renovations, internal personnel relocations, new

workstation installations/reconfigurations, office furniture moves, and

building furniture warehouse storage/deliveries. Managed

service/maintenance agreements; prepared cost estimates, construction bids,

contracts, and related schedules; and processed final project invoices.

Coordinated projects with facilities engineers, internal departments,

tenants, and contractors. Supervised the facilities coordinator and

administrative assistant.

Managed the bank's digital security camera system, programming of the

lighting management system, and assisted with the security control access

system resulting in minimal security incidents. Coordinated and scheduled

daily repair, maintenance and new camera installations. Supervised and

evaluated performance of up to 10 different external contractors, including

building maintenance, janitorial, and landscaping vendors. Facilitated

development of the departmental annual budget of 10 million and secured

vendor/contractor estimates.

. Partnered with director and internal departments to develop multiple

building renovation plans per year, secure competitive bids, and

execute projects with minimal impact to business operations.

. Coordinated renovation of approximately 400,000 square feet of office

space for IT department relocation.

. Earned kudos from Executive Management and staff for efficiently

executing internal moves, communicating office move/renovation plans to

employees, and delivering first-rate customer service and support.

. Identified "Green Initiative" opportunities to reduce energy and water

usage $100K minimum annually by recommending installation of tankless

water heating systems and reduced-flow restroom fixtures.

COALITION AMERICA, INC. ( Atlanta, GA 2003-2005

Facility Manager

Stepped into newly created role directing facilities management functions

for leading medical billing and claim savings provider, reporting directly

to the office of the CEO and CFO. Managed purchasing, internal/building

security, employee safety hardware maintenance, budget allocation, and

customer service. Implemented purchasing systems, policies, and procedures

for IS, marketing, and administrative departments. Liaised with senior-

level executives, property management, ancillary departments, and in-house

software support subsidiary.

. Turned around purchasing, relocation, customer service, and personnel

issues by streamlining operations, establishing standardized systems,

implementing checks and balances, and negotiating vendor contracts.

. Reduced operating costs 30+% by implementing purchasing guidelines,

replacing diverse used equipment with low-cost lease/maintenance

contracts, and eliminating unapproved purchases.

. Achieved recognition and performance-based bonuses for outstanding

accomplishments, including President's, Cost Containment, Creativity

and Innovation, and Process Improvement awards.

. Significantly increased productivity by implementing the first new hire

policy in tandem with HR and IS departments and instituting IS backup

inventory system; reduced new hire setup time from two weeks to one day

and enabled rapid response to system failures requiring equipment

replacement.

Provine Ealy, Jr.

Page 3

HARBINGER CORPORATION/PEREGRINE SYSTEMS (Now Inovis) ( Atlanta, GA 1997-

2002

Facilities/Administrative Services Manager

Managed corporate and Eastern region facilities and administrative services

for national provider of B2B software and connectivity products/services;

administered $150,000 budget. Oversaw administrative services for five-

story, 96,000-square-foot facility housing 12 departments and 1,300

personnel. Provided operational leadership for eight regional office

managers and seven internal administrative services staff. Administered

security systems and key access. Led scheduling and construction for

consolidation of Eastern region acquisitions.

Collaborated with design teams to plan space allocation and configuration.

Managed bidding, selection, and contract negotiation with construction

companies. Interacted with union officials. Managed lease agreements and

purchases for equipment, furniture, and company vehicles. Oversaw office

supply purchases/inventory. Orchestrated space planning, office moves, new

hire setup, buildouts, maintenance, and repairs. Served as American Express

Program Administrator.

. Saved almost $100,000+ in projected budget expenditures via strategic

management of logistics, scheduling, and construction for consolidation

of acquired companies in 2000 and 2001.

. Saved $60,000 annually via strategic consolidation of Philadelphia-

based acquisition; led relocation of 50 employees and equipment to new

72,000-square-foot facility following detection of illness-causing mold

in original building.

. Saved $33,000 on three-month project by leading construction efforts

for consolidation of three New York City-based acquisitions with 27

staff into 53,000-square-foot facility in Rockefeller Center.

. Reengineered Atlanta-based acquisition facility with 37 staff;

converted large underutilized offices into short-term offices for

outside sales reps and remote employee visitors to recapture lost

space.

. Instituted a structured, centralized system for office supply

purchases; secured single-source vendor with negotiated rates, and

established controls to avert duplicate/unauthorized purchases.

. Reduced new hire setup time from one week to two days by teaming with

IT and HR to develop and implement a formalized process and step-by-

step timeline based on hire and start dates.

PREVIOUS PROFESSIONAL EXPERIENCE

SWIFT TRANSPORTATION, ATLANTA, GA

Transportation Specialist

Optimum Security Intel, Atlanta, GA

General Manager/Principal

EDUCATIONAL BACKGROUND

CUSTER HIGH SCHOOL - MILWAUKEE, WISCONSIN

Technical Proficiency: Microsoft Word, Excel, Access, PowerPoint, Outlook,

and Visio; SAP; JD Edwards; AutoCAD; Marlock Millennium Plus; WinPak

Security System; Lucent Intuity Desktop Software; FacilityCenter Software

Contact this candidate