Compliance Specialist
Resume:
Janell Hooper
Clearwater, FL 33764
************@*****.***
Objective: To obtain a Management, Compliance and/or Training position
utilizing my experience and knowledge to make that business the best in its
history.
Highlights of Qualifications
. Extremely well organized and able to lead a team to success
. Personable yet professional communication skills
. Determined to meet daily challenges, deadlines, and team goals
. Adapts easily to customer behavioral styles for optimal sales results
. Ability to quickly learn new computer programs
. Creatively market the product or business through innovative ideas
Professional Experience
Cambridge Management, Inc. 01/14 - Present
Compliance Specialist with a portfolio of 975 units
. Review all move-ins by the end of the next business day from receipt;
and review all initial certifications, annual re-certifications, and
interim certifications within 48 hours of receipt; and provide written
approval upon completion of the certification packet.
. Regularly review Recertification schedule to ensure all
recertification's are processed at least 60 days prior to the
effective date of the certification. If a certification will not be
completed in a timely manner, it is the Compliance Specialists
responsibility to communicate this with the Compliance Manager, and
propose a plan to get the certification processed as soon as possible.
. Work with the Compliance Manager to ensure compliance with all funding
sources and regulatory agencies including HUD; State Tax Credit
Agency; Syndicators, and other local, State and Federal
lending/governing agencies; Limited Partners and other investors.
Ensure guidelines and procedures for applicable agencies, lenders, and
investors are met; including adequate record keeping, reporting
systems, and other legal monitoring requirements and goals.
. Maintain and update the Special Needs Report, and provide a copy to
the Compliance Manager and Director of Property Management every
Friday.
. For all HUD subsidized properties, upon move-in approval, the
Compliance Specialist will be responsible for providing the Community
Manager and/or Assistant Manager with the prepared Form HUD-50059 and
the completed HUD lease for signature(s).
. Work with the Community Managers and Assistant Managers in preparation
of certification notices, interviews, verifications of household
information, and completion of the Tenant Income Certifications.
. Work with the Community Managers in the preparation of all compliance
related forms and documents as directed by the Compliance Manager.
. Provide weekly status reports during initial qualification period.
. Pull EIV reports for all move-ins (applies to HUD subsidized
properties only).
. Complete monthly EIV zero income checks, and resolves EIV
discrepancies (applies to
HUD subsidized properties only).
. Perform compliance file reviews as needed, or as requested. It will be
the Compliance Specialists responsibility to work with the Compliance
Manager to schedule the planned on-site reviews, and ensure that they
manage their time accordingly to accommodate and attend any scheduled
audits and inspections, and continue to meet the required processing
deadlines.
. Review all regulatory agreements for each property and conduct a
review to ensure full compliance. In the event a community is found
out of compliance, the Compliance
Specialist will report and submit recommendations for implementing a
correction plan, to
bring the community back into compliance, to the Compliance Manager,
Regional Manager and the Director of Property Management.
. Review and monitor compliance policies and procedures on property wait
lists, and communicate any items of concern with the Regional Manager.
. Conduct pre-audits of the properties in preparation for scheduled file
audits and inspections which require detailed file review. And will be
required to represent the company at the audit for the file review.
. Work with the assigned Regional Manager to generate a response to any
audit findings received from a Monitoring Agency. Prior to
distributing the written response to the Monitor, the Compliance
Specialist will provide the Compliance Manager with a drafted written
response to audit findings for review and approval.
. Ensure adequate records of communication with lenders, regulatory
agencies, limited partners, and other investors are kept on file.
. Complete and submit all required reports to the required local, State,
or Federal lending agencies.
. Collect information from site staff and bookkeeping staff, as needed,
to facilitate and reconcile records for accurate and timely reporting.
. Maintain a schedule/calendar of required compliance reporting due
dates for multiple funding and government agencies.
. Monitor the State Agency websites for updates, new required forms, and
procedures.
. Provide feedback to the Regional Manager and the Compliance Manager
regarding the Community Managers', and other office staff's,
performance of compliance responsibilities.
. Attend training seminars and events related to various funding
programs with the Compliance Manager's approval.
. Perform other duties, assignments and special projects as assigned.
DLG Management Services 08/13 -12/13
. Manage 72 units market rate and section 8 voucher
. Manage staff of leasing agent and maintenance tech
American Apartment Management Company, Inc (AAMCI) 01/13 - 03/13
. Assist, train and support each property staff in the use of software
and systems used in the property operations.
. Disseminate HUD, Tax Credit and Rural Development Rules and
Regulations to property management personnel.
. Disseminate changes in local, State and Federal laws to property
management personnel.
. Conducted file audits for compliance with Rules, Regulations and laws.
. Prepare training modules to present to company employees.
. Assist management personnel with their correspondence with local,
State and Federal agencies.
. Prepare and submit Affirmative Fair housing Marketing Plans, HAP
contracts and other agency documents.
. Assist in the acquisition of, or assumption of management of,
properties added to the company portfolio.
. Attend training courses to enhance skills and abilities related to job
responsibilities.
. Review, modify and update company forms to meet compliance
requirements for all government programs.
. Accepted special assignments from executives (President, Chief
Financial Officer, and Director of Operations).
Apartment Investment Management Company (AIMCO) 01/06 - 05/12
. Community Manager for two properties in East Tennessee, multi-family
80 units and elderly/disabled 64 units, both are Section 8 Based.
. I have traveled to more that 22 sister properties with AIMCO as a
compliance auditor to ensure Superior MOR and REAC Scores.
. Achieved a Superior on all MOR's and a REAC score of 99A on my family
property and a 98A on my senior property.
. Promoted to RPM for a troubled portfolio in Ohio in 2009 -2010,
responsible for 12 properties with a total of 1516 units. My portfolio
included Section 8 based, tax credit and 236 units.
. While working as a RPM I was able to achieve an Above Average/Superior
MOR for all properties under my portfolio and an average of 94A on
REAC scores.
. Train to be a trainer T3 trainer with AIMCO in 2006. I have worked
with AIMCO over the past 6 years to train team members in e-
procurement (invoice system for properties), file management audits,
waitlist management, one site, customer service, preventative
maintenance, and time management skills.
ECI Management - Knoxville, TN - 10/03 - 03/05
Property Manager - 432 conventional apartments
. Managed 432 conventional apartments with a leasing staff of three,
maintenance staff of four and groundskeeper - leaving this position
only because the property was sold.
. Took the property through a total rehab of the outside of the
buildings and parking area and increased occupancy from 68 percent to
85 percent within six months after the rehab.
. Solely responsible for all budget negotiations and/or contracts
obtained.
. Set up residential renewal program and maintained 75 percent or better
renewal rate.
. Directly responsible for preparation of monthly budget variance
reports, owner inspections and collections.
. Track record promoting an atmosphere of teamwork.
Shelter Properties - Knoxville, TN - 1990-1997
Senior Property Manager - 210 conventional apartments and 450 conventional
apartments
. Promoted to Senior Property manager at Lakeview Apartments, Miami, FL
after a successful performance as Assistant manager at Steeplechase
Falls in Knoxville, TN
. Worked closely with Section 8 and HUD offices in Miami to insure
lease up program with qualified individuals through the voucher
program
. Solely responsible for all budget negotiations and/or contracts
obtained.
. Directly responsible for preparation of monthly budget variance
reports, owner inspections and collections,
. Implemented marketing plan for lease up program
. Managed 210 apartments with a leasing, housekeeping and maintenance
staff in Miami FL and 450 apartments in Knoxville, TN.
. Worked closely with the home office in Baltimore on new take-overs,
as well as, scanning market for potential properties to manage and/
or purchase and new construction lease up.
Education/Training/Seminars/Honors
2011 President Greater Knoxville Apartment Association - Affordable
Division
2010 Customer Service Award with Aimco
2010 Community Star Award with Aimco
2008 Manager of the year for AIMCO Central Affordable
2008 President Greater Knoxville Apartment Association - Affordable
Division
2008 Nominated for Manager of the year with SAHMA
2008 Community of Quality award from NAHMA
2007 COS Certification with NCHM
2007 Completed courses in Management Excellent Series
2006 Trained to be a Professional Training Manager with AIMCO
2006-2011 completed over 200 training applications with AIMCO
1997 Obtained a Tennessee Real Estate License
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