Sales Customer Service

THERESA M. TOSCANO

** ***** ******

North Olmsted, Ohio 44070

440-***-****-Home

440-***-****-Cell (**************@***.***) Linked-In

OBJECTIVE: To utilize my years of hotel sales, travel and tourism industry,

and administrative and client/customer service experience with an

organization that can offer personal growth and security. I offer dedication to

my job with a strong work ethic.

SKILLS:

Microsoft Word-Windows XP & Vista

E-Mail-Lotus Notes, Outlook and Groupwise

Excel

PowerPoint

Notary Public, Commission 2004

Outside sales calls, prospecting and solicitation, sales blitz

Account management and retention & VIP service & problem solving

Meeting and Event Planning at hotel level, contract negotiations

Site Inspections and Group Tour Escorting

Hyatt Salesforce.com, & Envision (Data Base),PMS, SalesPro

Hyatt Reservation System RMS-Reserve & RAS Accounting System

Hilton Systems, OnQ Front Desk, OnQ Insider, Starcite, C-Vents

IHG-Holiday Inn Merlin system

Travel arrangements with Apollo/Galilleo world-wide reservation system

Detailed oriented with superior organizational & client relationship skills

Industry networking events and wide range of corporate and social

contacts including travel agencies, tour companies & event vendors

HOLIDAY INN CLEVELAND AIRPORT-W.150, 4181 West 150, Cleveland

March 19,2012 to Present Corporate Sales Manager

Airport market, prospecting, sales calls, outside cold calls, Hotelligence,

site inspections, client lunches, community networking, member of 2

Chambers of Commerce, Data Base management, Act by Sage, RFP’s

HAMPTON INN HOTEL CLEVELAND-DOWNTOWN,1460 E.9th St., Cleveland

May, 2010-April, 2011, Corporate Sales Manager

Corporate sales, Group Sales, SMERFE & wedding sales, prospecting,

telemarketing, SalesPro maintenance, reservations, rooming list, group

contracts, servicing the group blocks, custom web pages, event details

HYATT REGENCY CLEVELAND AT THE ARCADE HOTEL,42O Superior Ave.,

Cleveland, Oh., August, 2003-April, 2009, Business Travel Sales Manager

Corporate sales, including prospecting and solicitation of new accounts

Client retention and customer service, problem solving

Utilization of Hyatt reservation system, accounting system, and property

management, used to create and track monthly reports

Client entertainment and events, attend weekly strategy and sales

meetings to discuss future business and marketing plans

Weekly hotel site inspections, (tours of hotel) individual and group

Responsible for proposals and contracts for new business, RFP’s, and

wedding contracts, block administration

Managed an Administrative Assistant

Conducted sales presentations for prospective and current clients

Sales Office Administrative Assistant-August, 03-Sept.04 – Serviced VIP

guests, amenities, wedding inquires and room block administration,

contracts, while I was the Sales Administrative Assistant.

HAHN LOESER & PARKS, LLP, BP Building, Cleveland, August, 2002 –May,2003

Travel & Marketing Coordinator, On-Site Agent

In-house travel desk, for airline and hotel reservations with Apollo

Responsible for assisting with Business Development and Marketing

needs, and planning off-site meetings and functions

WESTGATE TRAVEL SERVICE July-1999 - August, 2002 (Division of Green,

Rich & Associates Advertising Co, Avon, Ohio.

Group Administrator for large group incentive travel. Manage all

details of the group, negotiate airline rates, hotel rooms, process

contracts, rooming lists, reserved conference meeting rooms

ACCOMPLISHMENTS:

Achieved Hyatt sales quota annually thru 2008

Hyatt Hotels Manger of Quarter Award, August, 2007, nominated for

Manager of the Year Award

Premier Travel Sales--$1,600,000 annual, top 5 in company

3 Employee of the Month Awards at Premier Travel

International Travel experience to 5 continents

Tour Escort for Westgate Travel and AAA Ohio Motorists Groups

Basic conversational French and Italian

Graduate, Barbizon School of Modeling, adult course, commentary &

public speaking, managed shows & presentations, part-time sales

Instructor for Premier School of Travel, 2 years, World Geography Course

Member, Ladies Auxilliary-VFW-Post 7647, North Olmsted

Member, Lakewood & Rocky River Chamber of Commerce

EDUCATION:

Hospitality Sales and Marketing Certification, American Hotel Assoc.,MI.

IATA International Agent Certification, Geneva, Switzerland

Cleveland State University – 3 years, Business Administration & Marketing

Contact this candidate