Customer Service Project Manager

DIANA D. PABALAN

************@*****.*** Sucat, Paranaque City 099*-***-****

OBJECTIVES

To be able to grow both Intellectually and Mentally in my chosen career path and hopefully learn with every company

I work with in the Industry.

EDUCATION

De La Salle College of Saint Benilde

February 2014 Bachelor of Science in Hotel, Restaurant and Institution Management

Major: Tourism Management

Related Courses: Culinary Arts, Hospitality Management, Business Management

Event Management and Marketing / Public Relations

WORK EXPERIENCE

Animo Marketing Inc. Alabang, Muntinlupa City

Event Coordinator February 2014 – Present

Assists the project manager on different accounts Negotiates and coordinates with suppliers and clients

Manages logistical aspects for every event Data Encoder & Researcher Helps on Planning &

Executing Events Contributes in Creative & Brain-storming for Marketing & Event Ideas Upselling

other products & services to clients Markets potential clients Entrusted to handle the Backstage and

Registrations on every Event proper

SKILLS

Computer Applications : Microsoft Office, Movie Maker

Languages : English, Tagalog & French-Beginner

Customer Service

Event Management

Itinerary Planning

Interpersonal Skills

Written and Verbal Communication Skills

Telephone Etiquette

Organizational Skills

SEMINARS ATTENDED

Sense and Sensuality in the Workplace Career Trends and Opportunities

Non-Mainstream Destinations Check-in to the Future

TRAINING EXPERIENCES

Trainee

Amadeus Training Center LKG Bldg, Ayala Avenue, Makati City

June 18-21, 2013

Learned flight bookings and reservations process in the Global Distribution System (GDS) of Amadeus

Practicum Trainee – OJT Supervisor

CSB Travel & Tours Hotel Benilde, Arellano Ave. Malate Manila

May 2013-August 2013

Acts as designated leader in the absence of the travel managers Holds and Conduct meetings with OJT

staff with regard of tours, adhoc programs, management reports and time records Ensures that the team

follows the policies and procedures inside the office Reviews tasks and reports of her team.

Practicum Trainee – Conceirge

Hyatt Regency Hotel and Casino Manila Pedro Gil Ave. Malate, Manila

October 2013- January 2014

Door Greeter Escorts guests to rooms, the regency club (VIP’s) and outlets

Elevator / Lobby Ambassador Handles guest’s concerns whenever necessary

Contact this candidate