Customer Service Engineering

Anthony E. Maiello

Leveraging Technology to Optimize Business Value

Executive Technology Leader - Applications, Software & Systems Engineering

Global Leadership & Team Building ( Engaging Stakeholders ( Creating a

Culture of Excellence

Strategic Planning & Risk ( Innovation ( Software Process & System

Assessment Optimization

Application & Product ( Imaginatio ( Project & Program Management

Development n

Enterprise Software Systems ( Simplicity ( Financial Planning & Analysis

"With the ability to visualize complex systems and their emergent

capabilities, I can explain 'in English' what properly applied technology

truly means to business success - and then transform the vision into

reality."

Highly awarded and articulate communicator and CTO/CIO who effectively

leads and mobilizes cross-functional engineering & software teams to

establish and deliver software applications, systems thinking, and vision

while rapidly impacting bottom and top line performance, and driving

corporate success.

World-Class Teambuilding: Recruited, built and managed global IT &

engineering teams (>1,000) across Americas, India and Europe; created

culture of accountability, transparency and intense commitment to

internal/external customer service (ex: data center attained 99.99%

uptime).

Strategic Innovation / Change Agent: Drove culture change by evangelizing

new technology strategy focused on enabling business value. Through cross-

functional collaboration, agile software process discipline, and

software/systems engineering expertise, directed and delivered enterprise

software centric Systems such as GE Smart Grid - substantially improving

margins and revenue streams.

Technology Leadership: Founder/Chair of the Systems Engineering & Smart

Energy Societies of the Technology Association of Georgia; keynote

speaker & presenter at many conferences and universities on smart grid,

software engineering, leadership, and systems engineering; interviewed

for magazine articles, radio, and TV on software systems engineering and

energy solutions.

Award-Winning Performance: Presented with prestigious GE Edison Award by

Jeff Immelt, CEO of GE, recognizing innovation, courage, execution,

customer value, and growth.

Professional Experience

Sterling InfoSystems, Atlanta, GA / NYC, NY 2011 - Present

Security & Investigations - a leading global software technology company

Chief Technology Information Officer

Manage global software engineering staff and IT engineers enabling 3x

revenue growth since Sept 2011 by delivering new software applications,

services, and transforming old architectures. Transformed multiple

transaction based legacy software systems to cutting edge services-based

technology stack delivering 5 times performance, scalability, and

reliability. Implemented enterprise level software systems and process

across product domains as well as daily operations management within

multiple production data centers. Report to CEO.

Challenge: Consolidate multiple technology stacks & systems into single

services-based stack enabling shared services, system scale and reliability

across business units with transparency and worldwide teams supporting

defined service level agreements for all products, services and customers.

. Built & managing large IT and Systems Software Development Centers

headquartered in Atlanta GA consisting of technical experts, software

developers, systems engineers, and product managers developing leading

edge enterprise software and infrastructure systems and now a vital part

of company success

. Transformed multiple disparate transaction-based software systems to

cutting edge services technology stack enabling performance gains,

scalability, and reliability; improved productivity by 50%; development

output by 35%; quality by over 50%; & time to market of new services by

65%

. Delivered new software products/applications, mobile apps, back-office

fulfillment apps, and numerous integrations for data retrieval as well as

myriad of integrations into client systems driving incremental revenue

. Championed, relocated, and supported multiple global & secure data

centers connecting voice, data, virtualization, & network systems

enabling services worldwide while decreasing annual costs

. Directed and integrated activities of global IT team to create a culture

of accountability, delivery, transparency and intense commitment to

internal/external customer service

. Enabled system uptime (infrastructure) of 4 nines (99.99%) through

creation of world class data center, bringing on best vendors/partners &

creating a disaster recover and redundancy capability

Anthony E. Maiello

646-***-**** ( ****.*******@*****.*** Page 2 of 3

General Electric, Atlanta, GA 2003 - 2011

Energy Division - Smart Grid & Utilities

Senior Technology Executive - GM Energy Systems Engineering, Chief Software

Engineer

Led strategic planning, implementation, and support for GE Energy Global

Systems Engineering within Smart Grid Transmission & Distribution, Power

Generation, and Industrial industries. Directed and launched initiatives

know as Smart Grid, Smart Power Plant, and Controls Simplification.

Championed turnaround of performance, products, and services by

transforming software engineering departments and processes from silos to

partnerships enabling growth and scale. Implemented "systems thinking

bridges" across multiple engineering disciplines in electrical, mechanical

and software engineering. Managed 50 large-scale Smart Grid projects within

time and budget constraints. Reported to EVP of GE Energy.

Challenge: Drive culture change by evangelizing strategy to business and

technology people focused on leveraging technology to enable business

value. Create new systems & software engineering direction driving

standards, interoperability and collaboration across multiple businesses

and technology departments.

. Built new "Intelligent" Systems engineering department capable of

delivering interoperable energy systems with enterprise software as the

central nervous system

. Built new Software Engineering Department consolidating over 25 disparate

teams and acquisitions; enabling higher quality, reuse, less rework, and

systems-level collaboration across GE business units creating new

software engineering business models

. Delivered applications & systems on-time, within budget, and highest

quality driving incremental revenue

. Championed new concept promising bigger "system of systems" level

business models and solutions by enabling integration across all energy

industries

. Presented white paper and findings to IEEE SoS (System of Systems)

Conference in New Mexico in June 2011

. Received the Edison Award from Jeff Immelt, CEO GE, in May 2011; this

award recognized innovation, courage, execution, customer value, and

growth to GE and the industry over many years

. Awarded the GE Energy Leadership Award in January 2011; this award was

granted for creating new business models and solutions across multiple

engineering disciplines - electrical and software engineering

. Pioneered and Chairman of Smart Energy Society of Technology Association

of Georgia

. Smart grid framework enabled all developers to use same tools, processes,

technology stack, ESB and SOA based web services; drove up productivity

by 70%, quality by 50% and improved time-to-market by 65%

Honeywell International - Ademco Systems, Syosset, NY 1999 - 2003

Ademco Security Division

Senior Executive & Officer - Vice President Engineering

Managed electrical and software engineering resources worldwide enabling

over $1.2B revenue. Partnered and collocated with all teams to direct and

guide product ideation through to launch and roll out, facilitating the

technical capabilities of the solution to build a products and services

businesses. Directed and implemented web based and electronic systems know

as Rapid Eye Video Surveillance, Security Downloader, and Ademco Video

Security Panel.

. Created innovative business models across Ademco, road mapping the

strategic and tactical goals driving business growth via new product and

service offerings while creating a fiscal value stream of $300M

. Delivered projects enabling 35% improved quality, 75% decreased defect

backlog, 80% improved cycle-time, and improved predictability of

deliverables through six sigma and agile process

. Directed new Security products and services enabling total sales

exceeding $1B setting up company for eventual merger with Honeywell

International

Anthony E. Maiello

646-***-**** ( ****.*******@*****.*** Page 3 of 3

Reuters Information Technology, Hauppauge, NY / London, UK 1987 - 1999

News Information Division

Director of Software Engineering

Directed global resources in software applications around realtime and

historical news information and processing. Launched web and server based

software products and services known as News 2000 enabling real-time news

to over 500K clients across the world.

. Launched Time and Sales, Reuter's Transaction based News information

system & Search engines

General Dynamics Corp, Groton, CT 1984 - 1987

Electric Boat Division

Senior Software Engineer

Designed and developed submarine simulators, launching systems and

associated software and mathematical components.

EXTERNAL APPEARANCES:

o Keynote Speaker - June 2011 - IEEE International Conference on Systems of

Systems. Subject: An Integrated Energy Future - Enabling Pervasive

Systems Solutions.

o Keynote Speaker - Feb 2011 - France Atlanta, French Consul Focus on

Business, Research and Development. Discussed business opportunities for

American companies in sustainable energies space.

o Keynote Speaker - Feb 2011 - American Society of Mechanical Engineers.

Smart Grid Engineering and Opportunities.

o Magazine Interview - McAfee - Web 2.0 A Balancing Act. Discussed Web 2.0

leading trends in business and technology.

o Speaker/Panelist - Sept 2010 - MIT Enterprise Forum - Bringing

Intelligence to the Electric Grid. Entrepreneurial opportunities.

o Lecture/Speaker - Sept 2010 - 4th Annual Notre Dame Energy Week.

Discussed careers in energy industries and skills needed to succeed.

o Radio Interview - Oct 2010 - Special MIT invite to TAG TV. Explored never

before insights on Smart Grid innovations.

o Speaker/Panelist - May 2010 - Gwinnett Technology Center - Discuss Smart

Grid as the next technological and business opportunity

o Keynote Speaker - Oct 2009 - TAG Smart Grid Society inaugural event.

Spoke to a sellout crowd on subject around "What is the Smart Grid?"

o Speaker - Nov 2009 - Georgia Institute of Technology Smart Grid

Technologies - Discussed what the Smart Grid is and how it all comes

together as a system of systems.

Education, Recognition & Professional Memberships

BS - Mathematics & Computer Science Engineering, Manhattan College, Bronx,

NY

o 2011 GE Edison Award Winner

o 2011 GE Energy Leadership Award

o GE Seeing Around Corners Award Winner, GE Energy, 2009

o Emerging Trends for Technologists (ETT: 3-4 weeks of Sr. Executive

Technology Mgr Training), GE 2008

o Management Development Course (MDC: 2-3 weeks of Sr. Executive

Management Training), GE 2004

PROFESSIONAL ASSOCIATIONS & MEMBERSHIPS

o Chairman of Systems Engineering Society, Technology Association of

Georgia, 2013 - present

o Chairman of Smart Energy Society, Technology Association of Georgia,

2009-2011

o Board of Directors, Technology Association of Georgia, 2009-2011

o INCOSE Member & Leader - The International Council on Systems

Engineering, 2006 - present

o Board of Directors, Federal & State Government Public Affairs and

Standards Committee

Delivering Innovative & Agile Technology Solutions Enabling Profitable

Market-Leading Growth

360 Plantation Way ( Roswell, GA 30075

646-***-**** ( ****.*******@*****.***

www.linkedin.com/in/amllo

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