Project Manager Management

KAI LONE

BEng (Hons), MEnt, MIET, AMBCS, PRINCE* , ITIL , ISEB, ISTQB

** ******* ****, ******* *********, Nottingham, NG8 3PB, England, UK

Tel: +44 (0-797-***-**** Email: ***********@*******.***

Nationality: British

LinkedIn: http://uk.linkedin.com/pub/kaiser-lone/7/9a6/190

PROFILE

A dynamic and conscientious professional with industry recognised

qualifications combined with a broad range of contracting experiences +

international, in process driven environments. Adeptness gained in a

number of functional roles spanning Programme/Portfolio Support, PMO,

Project Management, Business Analysis & Change Management. Full project

lifecycle experience across a range of business domains and workstreams for

multinational companies including L'Oreal, E.ON Energy, HSBC Bank & General

Electric. Exposure to risk and regulatory compliance working in

multifaceted teams based in UK, Europe, Americas & Asia. Involved in multi-

million pound global business projects, managing & influencing

stakeholders, clients & third-party vendors. Open to explore suitable

contract and perm roles.

KEY Skills & Expertise

Programme/Portfolio Support, PMO, Project Management & Change Management

. Producing and maintaining project toolkits including project plans,

budgets & schedules (planned & actuals), RAID logs, RFCs, project

control docs (mandates, briefs, PIDs), various reports, dashboards,

quality reviews

. Handling resource allocations, resource conflicts, and appropriate

adjustments based on project needs

. Ensuring compliance to policies, procedures, and setting up

accountable governance & control frameworks

. Tracking & reporting on project & portfolio performance, planning

ahead of milestones/governance gateways

. Establishing stakeholder management plans, and outlining

communications & engagement frameworks

. Managing and evaluating third-party offshore tech development teams

based in India, Malaysia, Spain, Brazil

. Coaching/training co-workers & stakeholders in benefits realisation,

governance, processes, tools, IT controls

Business Analysis & Technical Configuration

. Investigating business situations, identifying and evaluating feasible

options/workarounds for improvements

. Mapping As-Is & To-Be processes and conducting gap analysis to re-

design, streamline, automate processes

. Applying requirements engineering processes & techniques for

requirements elicitation, analysis & validation

. Implementing change control processes to handle change requests and

business risk/impact assessments

. Tailoring global business IS platforms, integrating systems data,

customising with third-party products, testing

Quality Process Improvement & Business Systems Optimisation

. Applying Lean Six Sigma principles and techniques for identifying

waste and improving business processes

. Identifying and aligning IT processes, risks and controls in

compliance with SOX 404 and COBIT frameworks

. Implementing ITIL Service Management frameworks & best practices for

change procedures & CAB reviews

. Facilitating in developing tactical & strategic solutions for removing

bottlenecks and re-engineering processes

. Building CoEs and platforms for end-user training, supporting

infrastructures, project lifecycle evaluations

PREVIOUS COMPANIES & Projects

Company Project Type Scale Role Dates

L'Oreal Operations, Supply UK, Ireland & Project Consultant Apr 2012 - Mar

Chain & Logistics Channel (PM & BA) 2013

Islands

E.ON Energy Credit Vetting UK Business Aug 2011 - Nov

Solution Implementation 2011

Consultant (PMO,

PM & BA)

HSBC Bank Basel II Credit Risk UK & Project Manager Feb 2011 - Aug

Reporting System Worldwide 2011

Private Property Development UK Property Jun 2009 - Dec

Property & Building Development 2010

Development Construction Project Manager

GE Real IT SOX 404 France, EU, IT Change Project Aug 2008 - May

Estate Compliance, ITIL NAM (North Manager 2009

Change Controls & Americas)

ADKAR

GE Corporate Systems Data Netherlands, Data Integration Feb 2008 - Aug

Financial Cleansing & Data EU Project Manager 2008

Services Integration

GE Corporate Siebel CRM France Systems Analyst & Aug 2007 - Feb

Financial Implementation PMO 2008

Services

GE Capital Lean Six Sigma UK, France, Business Analyst

Solutions Process Improvement Germany, Jan 2007 - Aug

& ITIL Framework Spain, Italy, 2007

Benelux,

Nordic

STAKEHOLDER, CLIENT & THIRD-PARTY VENDOR MANAGEMENT EXPERIENCE

Equifa SAP Oracle Siebel Hewlett-Packard Microsoft Informati

x ca

UPS Motorola KPMG Tata Consultancy Mahindra Satyam Birlasoft

Services

IBM Softtek Granby AK Worthington Honeywood Balea

Cisco Seagul Zebra Vetco Gray UK (GE Betz (GE Water Boots

Scientific Technologies Oil & Gas) Technologies)

Note: Took a year out to go travelling abroad across wider Europe & the

UAE. Now available for new work opportunities

project DETAILS & Responsibilities

L'Oreal Luxe (UK)

Apr 2012 - Mar 2013

Role: Project Consultant (Hybrid Project Management & Business Analysis

Role)

Implementing a key L'Oreal UK & Ireland supply chain project (Project

L'OT). Complete project life cycle; involving a European-wide group

level solution to ensure L'Oreal is compliant with 2013 EU cosmetic

regulations on product batch traceability from factory manufacture to

end-retailer distribution.

. Managed L'Oreal UK Luxe division's project activities and

documentation (for all UK, Ireland and Channel Island distribution).

This included L'Oreal Luxe's UK distribution centre (10,000m2), plus

additional third-party locations with logistics activities and

inventory consisting of over 60 million units of stock movements both

in-bound & out-bound flows being managed and controlled

. Produced and presented weekly integrated communications project flash

reports to project sponsors, stakeholders and departmental heads in

charge of merchandising, purchasing and marketing teams

. Accountable for fact finding, analysing & modelling data to propose &

recommend the most efficient solutions to implement; 'Direct

Acquisition' / 'Time-Frame Deducibility' to support L'Oreal's DC

supply chain workstream

. Created and extracted ad-hoc reports from SAP for data interrogation

analysis to support traceability methods

. Conducted Site Diagnostics (Process Assessments) and Detailed

Productivity Impact Assessments for the distribution centre as well as

Gap Analysis Workshops to identify solutions to business requirements,

and to help define technical specifications for new functionalities to

the core Warehouse Management System (SAP)

. Produced Activity Design documents defining all warehouse process

flows (As-Is & To-Be's), batch control mechanisms, traceability

performance indicators, and clarifying business rules

. Liaised with counterparts in France to ensure project compliancy and

best practices are being adhered to

. Collaborated with key 3PL Providers including UPS, AK Worthington,

Honeywood and Granby to evaluate batch traceability solutions by

undertaking feasibility studies and implementing operational risk

systems and assessment frameworks

. Facilitated in devising a Divisional Traceability Strategy Business

Case incorporating tactical operational process changes for the UK

Luxe Distribution Centre, including documenting new procedures and

SOPs

. Built a CoE for end-user training, including developing and delivering

all training material to support the change programme. Conducted

change readiness assessments to identify training methods, then rolled

out live training sessions to all 60 warehouse operatives in groups &

1-to-1. Provided additional training on new WM system functions &

scanner upgrades, and set up a new Returns stock re-integration

traceability process

E.ON Energy Solutions (UK)

Aug 2011 - Nov 2011

Role: Business Implementation Consultant (Hybrid PMO, Project Management &

Business Analysis Role)

Involved in kick-starting the E.ON & Equifax Credit Bureau's UK wide

customer value optimisation initiative for the evolution of the SME

credit checking solution. Migrating from the existing off-the-shelf

product (eDecision) to a more tailored and robust platform (Decision

Navigator). Acting as an enabler to customise rule sets and develop more

sophisticated credit checking strategies to obtain long-term efficiencies

for the business.

. Evaluated E.ON's in-house customer contact system (ICE) for managing

customer records & credit histories

. Implemented a PMO strategy outlining tools and governance in

conjunction with the PRINCE2 methodology

. Produced/managed/signed-off key project document deliverables and

weekly progress reports to business sponsors, as well as maintaining

and monitoring resource schedules, flagging up any

risks/issues/conflicts

. Co-ordinated regular meetings/workshops with the in-house E.ON IT

teams & business stakeholders as well as the external Equifax project

team to ensure the project's objectives are clearly understood and

being met

. Gathered and analysed key information to contribute towards producing

the core business documentations including the SME Credit Policy,

Business Requirements, System Specification, IT Impact Assessment,

Migration Strategy, Test Strategy, and Communications & Training

Strategy

HSBC Technology and Services Europe (UK)

Feb 2011 - Aug 2011

Role: Project Manager

Leading and delivering critical system release portfolio projects through

the iterative project lifecycle model to implement business and

regulatory driven change initiatives for HSBC's Basel II global group

system platform; GLEAM (Group's Limits, Exposure & Activity Management)

to calculate and manage credit risk data; RWA's (Risk Weighted Assets)

for HSBC's global sites, and generate regulatory reports for the FSA and

other international regulatory bodies.

. Created and maintained all project management documentation including

project plans, RAID logs, reports

. Estimated project costs (internal/external resources, technical

tools/hardware, third party products/support)

. Engaged global stakeholders from senior management level to specific

system users to corroborate changes

. Strategized project plans and schedules to meet the solution delivery

team's tactical tranche release method

. Managed in-scope/out-scope requirement changes for the project's

operational and regulatory risks & issues

. Set-up and managed offshore project resources, included teams of

business analysts, developers and testers based in India, Malaysia and

Brazil, and provided on-going training & mentoring to all project team

members

Private Property Development (UK)

Jun 2009 - Dec 2010

Role: Property Development Project Manager

Career break to develop and diversify core project management skills

working on personal building construction ventures from architectural

drawing plans through to extending essential services to the new builds

(electricity, gas, water, waste, drains) through to completion of the new

builds in full compliance with building regulations. Main duties;

planning, recruiting tradesmen, scheduling, sourcing materials,

negotiating, hiring tools & equipment, quality assurance, risk & issue

management, workarounds, health & safety, contingencies, budget

management.

GE Real Estate Europe HQ (France)

Aug 2008 - May 2009

Role: IT Change Project Manager

High profile cross-functional project, in charge of leading and

reinforcing IT SOX compliance across the GE Real Estate business and

implementing ITIL change controls to support the French platform.

Created a long-term business change strategy to build a CoE based on ITIL

Service Management best practices and applying ADKAR elements to manage

core changes (people, business processes, systems) at the Real Estate EU

HQ in France.

. Led and implemented cross-system PMO and ITIL change control

procedures for core business applications

. Applied ITIL standards to formalise roles & responsibilities for the IT

change management teams, created

process flow maps for normal/urgent change procedures & developed &

presented end-user training material

. Setup and initiated internal applications CAB reviews with key decision

makers, & coached change sponsors

. Aligned processes and procedures with SOX 404 and KPMG IT controls after

conducting gap analysis

. Updated IT Audit Test Plans, COBIT IT control objectives on CIVI

(Controllership Integrity Vitality Index) and created an IT SOX yearly

action schedule

. Led the offshore technical development using the waterfall SDLC, and

SME validation for the Real Estate Property Management System

(PROSPERe) multimedia interactive e-Learning tool

. Created and customized a PROSPERe Support Central Community user web

portal and data repository

GE Corporate Financial Services (Netherlands)

Feb 2008 - Aug 2008

Role: Data Integration Project Manager

Project involved leading the European client data integration team to

streamline operational processes for the monthly extraction and

conversion of client funding data files from client databases by means of

manipulating-converting-testing data, using excel functions together with

Informatica and HP Quality Center tools, in order to prepare files ready

to load into the new factoring services system (Factorlink) within very

tightly scheduled monthly funding deadlines.

. Drove the conversion and migration of client data files from the existing

factoring system to the new system

. Managed the offshore Informatica team to design and test file mapping per

client requirements

. Validated and tested the mapped client data files in the QA test

environment

. Initiated, designed and implemented a Quality Center based dashboard for

reporting new releases & defects

. Successfully implemented Vetco Gray UK (GE Oil & Gas) client's new

file format in time for monthly repayments and launched the strategic

plan for the long-term file formatting solution

. Ensured the ability to fund Betz (GE Water) client in Factorlink

during the quarterly funding month

. Created and proposed a risk strategy and next generation system vision

including an MGPP (Multi-Generational Project Plan) for the automation

of the debtor underwriting process and credit scoring decision engine

tool, through analysis and producing As-Is & To-Be process maps,

including sequence diagrams for key scenarios of debtor underwriting

GE Corporate Financial Services (France)

Aug 2007 - Feb 2008

Role: Systems Analyst & PMO

Project involved liaising with GE North Americas Siebel CoE team and

working with an offshore Indian IT vendor (Birlasoft) to design, build,

test and implement a new robust scalable all-in-one Siebel CRM

decisioning solution using the Agile (Iterative) SDLC methodology to

replace the existing French platform's legacy CRM systems for the GE

Factofrance business by merging the 'Prospect' & 'Client' management

systems to allow full data sharing

. Delivered mandatory use case documents ensuring all changes in sync with

new Siebel CRM specifications

. Led PMO role to produce & maintain all project documentation (project

plan, schedules, RAID logs, reporting)

. Conducted weekly risk review meetings with key users & stakeholders to

proactively identify and mitigate risks

. Coordinated weekly vender stage-development reviews/updates via video

conferencing white board meetings

. Facilitated in defining & managing UAT processes with key decision makers

across the business workstreams

. Worked with the sales & front-office teams to define & implement

operations communication support models

. Developed and executed SQL scripts to test the integrity of data in

the interface tables between the legacy CRM systems and the new Siebel

CRM system

. Deputy for the Factofrance IT governance and Basel II regulatory

project board, in charge of reporting system updates, enhancements,

upgrades and new regulatory banking laws to IT heads

GE Capital Solutions (UK)

Jan 2007 - Aug 2007

Role: Business Analyst

Project involved Pan-European co-ordination to centralise the business

organisation for GE European Fleet Management Systems to the UK platform,

and to streamline and improve the IT Service Notification process for

system incidents. Also integrating a GE centralised helpdesk tool (OneGE

Helpdesk) across GE Fleet EU platforms (France, Germany, Spain, Italy,

Benelux and Nordic).

. Reinforced IT service CTQs, as well as communication and application

support training methods with key offshore Indian and Spanish IT

vendors (Tata Consultancy Services, Satyam, Birlasoft, Softtek)

. Supported the global vendor management team by updating SLAs and

reviewing ratings prior to SLA expiries

. Re-designed, drove and improved the automated IT Service Notification

process by applying Lean Six Sigma principles and techniques;

collecting VOCs, producing As-Is & To-Be process flow maps, value

stream mapping, analysing types of system incidents & down-times, and

developing a continuous service improvement program by implementing

ITIL frameworks and best practices to support business needs

. Trained all global vendors on the IT Service Notification processes

and escalation & workaround procedures

. Conducted weekly dashboard statistics report reviews on all fleet

system incidents, and co-ordinated RFC workflows, as well as

facilitating RCAs and implementing PPAs

. Appointed as main point of contact for the OneGE Helpdesk initiative

representing all European platforms. Chaired regular conference call

meetings with individual European IT heads to reinforce and monitor

the quality and frequency of information cascaded down to their

specific support teams based in France, Germany, Spain, Italy, Benelux

and Nordic.

PROFESSional Memberships, CERTIFICATIONS & Training

MIET - Member of The Institution of Engineering and Technology (IET)

AMBCS - Associate Member of The British Computer Society (BCS)

PRINCE2 Foundation Certification

ITIL IT Service Management Foundation Certification

ISEB Programme & Project Support Office (PPSO) Foundation Certification

ISEB Business Analysis Foundation Certification

ISTQB Certified Software Tester Foundation Certification

TEFL - Teaching English as a Foreign Language Certification

GE Corporate Information Management Leadership Program (IMLP) Certification

General Electric Corporate International Training:

. Project Management & Business Finance - (USA)

. CAP (Change Acceleration Process) / Facilitating Change - (USA)

. Database Technology & Application Development - (USA)

. Effective Business Writing - (UK)

. Software Development Life Cycle - (UK)

. Value Stream Mapping / Lean Six Sigma Quality Fundamentals - (UK)

. Networking & Data Warehousing - (China)

. Business Dynamics & Value Creation - (China)

. Foundations of GE Leadership - (Germany)

HSBC Corporate Training in conjunction with ESI International:

. Managing Information Technology Projects (PMI based)

. IT Risk Management

. Common Estimating Model

. Vender Management

. Lean and Six Sigma Awareness

L'Oreal

. SAP NetWeaver ERP Functional Modules:

o Materials Management (MM)

o Sales & Distribution (SD)

. IPAF International Powered Access Federation - Operator Training &

Powered Access License

. PPE Personal Protective Equipment - Safety Harness Training

tools & techniques exposure

Operating Systems & Environments: Databases:

- Windows XP/Windows7 - Oracle DB 10G

- Red Hat Cygwin - Oracle MySQL RDBMS

Productivity Suites: Frameworks, Methodologies,

- Microsoft Office Models:

Suite/Lync/SharePoint - PRINCE2

- Microsoft Project - PMI

- IBM Lotus Notes/Sametime - Risk Management

- CA Clarity Project & Portfolio - Lean Six Sigma

Manager - ITIL

- CA Open Workbench - ADKAR

- Cisco WebEx - SOX 404

- HP Quality Center - COBIT

- MKS Integrity Client

Commercial Applications & Tools: Networking & Middleware:

- Siebel CRM - TCP/IP Model

- Informatica - Apache HTTP Web Server

- SAP Business Objects

- SAP ERP - NetWeaver CE 7.2

(MM,SD)

- Balea EPOQ Superviseur

- Seagull Scientific BarTender v10

Programming Languages: Foreign Languages (Basic -

- Java Limited Working):

- C# - French

- Delphi - German

- Web (HTML/JavaScript) - Urdu/Hindi

- Turkish

- Arabic

Educational background

The University of Manchester: Manchester Business School (MBS) - UK

MEnt (Master of Enterprise) Degree in Informatics

. Postgraduate Dissertation & Business Enterprise Project: A Language

Learning Tool for Mobile Phones

The University of Manchester Institute of Science and Technology (UMIST) -

UK

BEng (Hons) Degree in Software Engineering

. Undergraduate Project Dissertation: An Investigation into Security

Issues in Peer-To-Peer (P2P) Networking

PERSONAL nOTES

Nationality: British (Place of birth: England, UK)

Drivers Licence: Full valid clean UK, and has own transport

Security Clearance: Disclosure Scotland - Basic Disclosure

Work Sought: Contract and perm opportunities in all industries, in

functional roles such as; Programme/Portfolio Support, PMO,

Project Manager, Business Analyst, Change Analyst, also

hybrid types of roles i.e. PM/BA

Work Mobility: For interim/contract opportunities - ready to travel and

relocate nationally and internationally

For permanent opportunities - open minded view with a

willingness to explore prospects

Availability: Recently took a year out to go world travelling -

exploring wider Europe, the south Caucasus, Qatar and the

United Arab Emirates. Now available immediately for new

work opportunities

References: References available attesting all previous employments,

positions held, and dates employed

Interests: World travelling, improving foreign language skills,

weight/fitness training, racquet sports

Contact this candidate