Customer Service Manager

John Herring

**** ***** ***** ***** ***********.****@*****.***

Charlotte, NC 28215 704-***-****

Summary of Qualifications

I am a retired Navy Seabee pursuing a career change. I received my Bachelor Degree in Criminal

Justice and an Associate’s Degree in Paralegal Studies. I gained management skills in the Navy being

assigned as an office manager and managing multiple people. I have supervised 50 to 100 people

simultaneously with outstanding results. I am extremely organized and attention to detail focused. I am

able to complete any task with outstanding results. I possess outstanding computer skills with Microsoft

office programs. I have the ability to schedule and track projects as well as a positive customer service

attitude. I have experience overseeing an office environment and understand office procedures. I am

experienced with time entry and excellent oral and written communication skills. I possess the ability to

create, review and manage documents. I thrive in a fast-paced environment and deliver quick results. I

have the ability to manage multiple projects simultaneously, the ability to problem solve and provide

solutions.

Computer Skills

Lexis

Westlaw

Microsoft Office (Word, Excel, PowerPoint, Access)

Work History

Matthews Public Works, Matthews, NC 18 Oct, 2010 Present

Parts Manager

I maintain on hand inventory to 100%. I enter all information into the data base. I draft monthly

reports for the department head and maintain a safe work environment as the division safety officer. I

have conducted weekly safety meetings for the division.

• Update and maintain computer data base to 100%.

• Developed and streamlined system to eliminate wait time for items needed.

Allied Barton Security Jun 09 – Oct 10

Charlotte, NC

Site Supervisor

I directly supervised five officers on a daily basis. I ensured all officers arrived to their shift on time

and their uniforms were properly maintained and were presentable to the public. I maintained time

cards with 100% accuracy. I verified all vehicles were properly maintained and presentable to the

customers. I was a direct liaison to the local police department with regards to filing reports for

criminal acts in the area.

• Develop data base to track reports filed and incidents with 100% accuracy.

• Maintained a safe area for patrons and employees.

United States Navy Jun 89 – Jun 09

World Wide Assignments

Work Center Supervisor

I was responsible for 100 or more employees on a daily basis. I was responsible for scheduling daily

work assignments and ensured all daily tasks were completed. I generated reports daily for

department heads for work completed and work assigned. I developed a system to track work assigned

and work completed and the person who was assigned. I was tasked to be the work centered supervisor

and the office manager. I held the position of front desk supervisor which is customer service focused.

• Operated front desk with 100% accountability.

• Created a system for tracking assignments assigned and completed with 100% accuracy.

Education

National Paralegal College

Phoenix, AZ

Associates Degree in Paralegal Studies

2013

Grantham University

Kansas City, MO

Bachelor Degree in Criminal Justice

2012

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