Customer Service Sales

DEBORAH BROWN

ENTRY LEVEL

**** * ********** *** - *** Vegas, NV 89110

***************@*****.*** - 702-***-**** 702-***-****

HAVE THREE YEARS OF TECHNICAL CUSTOMER SERVICE EXPERIENCE. SIX YEARS OF

CUSTOMER SERVICE EXPERIENCE. FIVE YEARS OF CASHIER EXPERIENCE AND THREE YEARS OF

CALL CENTER EXPERIENCE.

WORK EXPERIENCE

IT Support

Kelly Services for Apple campaign at home - Las Vegas, NV - June 2013 to July 2013

Responsibilities

I was training to take in coming tech support calls for Apple customers from my home office.

Accomplishments

I learned that I could work from home and I learned home use different programs such as video chat and other

programs I had not used before.

Skills Used

I demonstrated the skills to log calls and type in notes while giving my customer the best customer service.

BARTENDER CLARK

DOTTYS - Las Vegas, NV - September 2011 to May 2012

I kept track of inventory at the bar; kept track of which brands and types of alcohol are used up and ordering

more of it. I collected payments for the drinks and kept a running tab for my customers. I paid attention to

my customers level of intoxication, cutting off alcohol. I also cleaned the bathrooms and a assit customer with

slot tickets.

TECHINCAL CUSTOMER SERVICE REP

SITEL (APPLE, SONY) - Las Vegas, NV - January 2011 to June 2011

I answered incoming technical calls for customers who need help with their i phone,i pods, or i pads I also

did tech calls for the PlayStation. If customer needed their items replaced or service for any reason I took their

card information and set it up for them for their convince. I walked customer though troubleshooting steps over

the phone or email them steps.

INTIMATE SALES

VICTORIA SECRET - Las Vegas, NV - October 2010 to May 2011

I helped women find the right size bra that they wear and helped them find accessories to match. I also sold

Victoria secret credit cards and maintain a cash till with little to no errors to date.

Cashier

Wal-Mart Money Center - Las Vegas, NV - July 2008 to September 2010

• Cash handling duties including counting money and providing change to customers

• Process money order transactions for customers help customers send money to loved ones worldwide

through Money Gram

Operator

Telecommunications Services - Las Vegas, NV - September 2007 to January 2008

• Answered phones and followed scripted dialogue to assist customers

Customer Service/Operator

Wal-Mart - Las Vegas, NV - April 2007 to September 2007

• Helped customers located merchandise and opened fitting rooms

• Answered phones, transferred calls, and took messages for managers

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