Customer Service Information Technology
Resume:
Brian Gnagy
Anaheim, CA *****
Objective
Seeking a challenging position in a dynamic environment within the IT
industry.
Qualifications
Operating Systems: Windows XP/7/8.1, Microsoft Server 2003, 2008
Active Directory: Install configure domain controllers, Create Users,
Groups, Organizational Units. Configure DNS, DHCP, Share and NTFS
permissions, Group Policy, site replication.
Software Applications: MS Office 2000/XP (Word, Excel, Power Point,
Access), Ghost, Acronis, Hiren Boot CD
Networking: Cisco Routing/Switching configuration and troubleshooting,
LAN/WAN, TCP/IP, EIGRP, PPP,OSPF, VLAN, VTP, Spanning Tree, L2/L3, CAT 5/6,
Network Security.
Virtualization: VMware ESX 5.5 Administration, VMware Workstation 10.X,
Oracal Vitual Box
Hardware Testing Tools: Multi meter, cable tester, Card tester
PC Hardware: PC hardware repair and troubleshooting.
Software Programing: HTML, XML, Java, C++, Netbeans, Xampp, jQuery,
JavaScript, CSS
Skills
10+ years of customer service experience
Experience in maintaining project schedules and deadlines
Great attitude and strong work ethic
Organized and detail-oriented problem solver
Extremely energetic and quick learner
Enjoys working in a team environment or as an individual contributor
Excellent verbal and written communication
Education
2013 - Present: Bachelor of Science, Information Systems (Expected
Graduation: December 2015)
2013-2014: Information Technology Diploma
Southern California Institute of Technology, Anaheim, CA
E-commerce
OS Concepts and Admin
Advanced Java
Comp TIA A+ PC hardware and repair
Cisco CCNA
Windows Server 2008 Active Directory Configuration
Advance Web Development
Advanced Applications Development
Management Information Technology
Cisco Networking Fundamentals
Computer Networking
Cisco Router & Firewall
Cisco Switches & Wireless
Maintenance and troubleshooting
Computer operation & assembly
Windows Server 2008 infrastructure
Microsoft Windows & Client Computers
Employment History
2010 - Present: Apartment Resident Manager
L'Abri Management, Downey, CA
Maintains property, rent units to desirable residents, maintain accurate
records and deposit rents.
2006 - 2011: Freight Team/Customer Service
Home Depot, Anaheim Hills, CA
Operate mobile work stations to process orders, make price changes and
signage.
2005 - 2007: Teen Advisor
Boys and Girls Club, La Habra, CA
Ensure general operations of Teen Center -Built a "College Center" to help
Teens prepare for college and assist with homework.
2000 - 2005: Driver/Switchman
Plastic Express, Long Beach, CA
Ensure that railroad tracks are adequate, functional and conform to
industry standards and top management's safety instructions.
Contact this candidate