Customer Service Quality Control

TERRI D. WHITTEN

**** ******* ****, *********, ** 28209 704-***-**** / **@********.**.***

OBJECTIVE

To obtain a position in production/manufacturing with potential for upward mobility

SUMMARY

Accomplished professional with over 12 years of innovative experience, including 7 years team

supervision; Quality control analyst for major corporations such as LL Bean, National Geographic, Bank

of America, Wachovia and Victoria’s Secret; Exceptional organizational, communication, and

troubleshooting skills with attention to detail; Liaison lead between customers, sales, and production with

superb one-on-one customer service success; Recognized for intrinsic understanding of “what works”

and the realism that translates plans into action; Expert in streamlining operations, increasing efficiency,

and improving overall product quality.

PROFESSIONAL EXPERIENCE

Quality Control Analyst/Coordinator

• Final Inspection of all products going out to customer and before going to press

• Supervised a total of 25 Full and Part time employees

• Check all original specifications, implementing final inspection before going to production

• Ensure that all outgoing product meet ISO regulations (International Organization for

Standardization)

• Developed Quality Control Checklist

• Worked with Digital Database files for final Inspection before going into Production

• Instrumental in solving quality control issues

• Coordinated all out bound production and shipping

• Perform daily review of NMR’s (Non-conforming material Reports) with operators

• Partner with all departments (Sales, Prepress, Press, Indigo, & Bindery) to reduce errors

• Effective problem solver, troubleshooting potential problems

• Ensure company goals and customers objectives are met

• Directly responsible for Customer orders for large accounts such as Wells Fargo, Rubbermaid,

Bank of America, and Lowes

Excellent Customer Service

• Create options for customer consideration to eliminate potential problems

• Lead effective communications between customer service and end product production

• Partnered with various departments to provide educational information, reducing repetitive errors

• Liaison between customer service, preproduction department and end printers

• Oversee all customer production decisions and alterations

SKILLS

• Microsoft, Excel, Powerpoint, Word, Outlook

EMPLOYMENT HISTORY

• Classic Graphics, Charlotte, NC 2008-2012

Supervisor

• Classic Graphics, Charlotte NC 1996-2008

Quality Control Analyst, Coordinator

• Ringer America, Charlotte, NC 1988-1996

Quality Control Analyst

EDUCATION

• Johnston Technical College, Smithfield NC

Graduated 1982, Associates Degree

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