Customer Service Sales
Resume:
VALERIE A. GORDON
*******.*******@*****.***
OBJECTIVE: ACCOMPLISHED SALES, CUSTOMER SERVICE AND ADMIN PROFESSIONAL WITH EXTENSIVE EXPERIENCE SEEKS DYNAMIC
LONG-TERM CAREER WITH ADVANCEMENT OPPORTUNITY AND COMPETITIVE COMPANY BENEFITS
CAREER SKILLS & HIGHLIGHTS
● FOCUS ON RELATIONSHIP AND COMMUNICATIVE-BASED SELLING APPLICATIONS
● HIGHLY RELIABLE IN ACHIEVING COMPANY GOALS
● EFFECTIVE CLIENT RELATIONSHIP MANAGEMENT
● STRONG KNOWLEDGE OF BUSINESS PROCESSES INCLUDING SALES, MARKETING, SERVICE AND SUPPORT, BUSINESS
APPLICATIONS AND AUTOMATION.
● HIGHLY MOTIVATED WITH PROVEN ABILITY TO WORK EFFICIENTLY IN BUSY BUSINESS ENVIRONMENTS WITH POSITIVE RESULTS
● A RECORD OF ACCOMPLISHMENTS IN IMPROVING SALES AND CUSTOMER RELATIONS TO ENSURE PROFIT TURNAROUNDS
● KEEN ABILITY TO PRIORITIZE, MULTI-TASK AND PERFORM EFFECTIVELY UNDER PRESSURE
CORE COMPETENCIES
CRM & OPERATIONS MANAGEMENT B2B/B2C SALES & MARKETING STRATEGIES SALES PRESENTATIONS CLIENT
RELATIONSHIP MANAGEMENT REVENUE GROWTH ACCOUNT MANAGEMENT STAFF SUPERVISION & DEVELOPMENT
PROFESSIONAL EXPERIENCE
WING ZONE, INC. OFFICE MANAGER NASHVILLE, TN 2005 - 2010
● ASSISTED SR. MANAGEMENT WHICH INCLUDED OVERSIGHT OF 52 EMPLOYEES
● HANDLED ALL DAY-TO-DAY OPERATIONS FOR FAMILY RESTAURANT
● ADMINISTERED CAPITAL AND EXPENSE BUDGETS, AND ASSISTED WITH FULL PROFIT
● RESPONSIBLE FOR SUBMITTING PAYROLL
● SUCCESSFULLY RESOLVED CUSTOMER CONFLICT
● COORDINATED WITH VENDORS TO PLACE FOOD, BEVERAGE AND OFFICE SUPPLY ORDERS
● DIRECTED EFFORTS IN DESIGN AND CONSTRUCTION OF 4 STORES EACH OPERATIONAL IN UNDER 2 MONTHS
● DIRECTED PRINT, RADIO AND TELEVISION MARKETING CAMPAIGNS TO INCREASE VITALITY OF RESTAURANTS; ANALYZED
MARKET DEMOGRAPHICS, DEFINED TARGET MARKETS AND DETRIMENTAL ADVERTISING PLACEMENT
SOUTHEAST REAL ESTATE, LLC HANDLED OFFICE MANAGER NASHVILLE, TN 2004 - 2005
● ASSISTED WITH EXPENSE BUDGETS FOR MULTIFAMILY AND SINGLE FAMILY RESIDENCES FOR AFFORDABLE HOUSING
● RESPONSIBLE FOR THE LEASING AGREEMENTS OF COMMERCIAL AND RESIDENTIAL PROPERTIES
● MANAGED AND DISPATCHED UPKEEP CREWS FOR MAINTENANCE, LANDSCAPING AND CLEANING
● FACILITATED INQUIRIES FOR PROSPECTIVE AND SHOWED PROPERTIES; AS REQUESTED
LUCKY’S FOOD GROCERY ASSOCIATE/CASHIER SAN DIEGO, CA 1999 - 2004
● ASSISTED CUSTOMERS WITH FINAL PURCHASES AND ANSWERED QUESTIONS AT THE CHECKOUT COUNTER
● SCANNED ITEMS REQUESTED PRICE CHECKS, HONORED APPROPRIATE COUPONS, COLLECTED PAYMENTS AND GAVE CHANGE
AS APPROPRIATE
● ASSISTED CUSTOMERS WITH PURCHASES USING A COMPUTERIZED CASH REGISTER SYSTEM
● RESPONSIBLE FOR COUNTING CONTENTS OF CASH REGISTER DRAWER AT THE END OF EACH SHIFT
● BAGGED ITEMS AND PERFORMED OTHER DUTIES AS NEEDED
● PERFORMED DAILY TASKS SUCH AS GATHERING CARTS, MOPPING AISLES AND RESTOCKING MERCHANDISE
EDUCATION & CREDENTIALS
GRAMBLING STATE UNIVERSITY GRAMBLING, LA
A.A. - STUDY OF POLITICAL SCIENCE
ADDITIONAL PROFESSIONAL SKILLS
FACSIMILE
SCANNING
SWITCHBOARD
TYPING 40 WPM
MANAGING FILING SYSTEMS
EXTENSIVE KNOWLEDGE IN PC AND MAC SYSTEMS
HIGHLY ORGANIZED AND TECH SAVVY (MS WORD, EXCEL, POWERPOINT, 10 KEY, ETC)
EXPERTISE IN CUSTOMER/CLIENT CONFLICT RESOLUTION
ABILITY TO MULTI-TASK, LEARN INDEPENDENTLY AND WORK IN A TEAM ENVIRONMENT
PROACTIVE, DEDICATED, ADAPTABLE, DETAIL ORIENTED AND WILLING TO GO THE EXTRA MILE
CAPABLE OF WORKING IN A FAST PACED ATMOSPHERE UNDER PRESSURE AND EFFICIENTLY
EXTREMELY RESPONSIBLE, DEPENDABLE, RESOURCEFUL, AND MOTIVATED
PROFESSIONAL REFERENCES: GLADLY PROVIDED UPON REQUEST
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