Customer Service Sales

Jason Thomas

*** ******* ****** ***** ** *****

(H) 217-***-****

(C) 217-***-**** ***********@*****.***

Career Summary: To use my professional skills and interests in the

training and development field, with the instruction and customer relations

that will support the wants and needs of an organization.

Education: Graduate work in Training&Development -

Eastern Illinois University,

Charleston, IL. (Expected 2015)

Bachelor in Applied Science,

Organizational Professional Development/General Business

Management, Eastern Illinois University, Charleston IL, May

5, 2012

Associate in Applied Science,

Criminal Justice Parkland College May 14, 2010

Service Awards: Race Unity Award, Outstanding Merchandiser for the Month

of July, 2004,2005

Community Service: Volunteer Mentor Yankee Ridge School 2002

Professional References: Samuel P. Banks Chief Executive Officer Don

Moyers Boys and Girls Club 217-***-****

Brad Hastings Silgan Containers Retired Human Resource

Director 217-***-****

Gary Grogan Lead Pastor Stone Creek Church (217) 344-

5455

Skills (Microsoft Office Suite 2013)

Sales Experience 9 years

Excel

Customer Service

Word Leadership

Skills

PowerPoint Strategic

Planning

Outlook Team Building

Access Teaching and

Coaching

6/12-3/14 Retail Relations, Training and Development/Sales

Frito- Lay Company Inc. Champaign IL

Communicated with store managers about display activities

on a regular basis, as I merchandised, rotated, and

displayed complete lines of products promptly and

efficiently. In doing this, I helped maintain customers'

products for small and bulk accounts on a daily basis, as I

continued to collect payments from all accounts; to

complete the process, I would then enter amounts in to the

company's database.

5/08-4/11 Training and Development/Skeff Distributing

Company, Inc., Decatur, IL

I had to conduct all training for

new hire employees, and for product knowledge and field

Training. Also, I helped assist

the driver on the route, by collecting all of the payments on each

Account. With constant

communication with the store managers about activities concerning

The displays, I would develop and

rotate the displays for all of the company's products.

3/03-5/08 Training and Development/Sales Coca-Cola Enterprises

Bottling Company, Urbana, IL

Communicated with account

managers and store managers on a regular basis, and trained

New employees on safe and

efficient merchandising techniques.

While championing the efforts for

professional displays, I helped to assist the account

Manager with standard and special

orders for the customers.

5/06-7/07 Equipment Instructor/Manager, Cardinal Fitness,

Urbana, IL

Instructed new members on proper

use of strength, free-weights, and cardio equipment,

While providing general

maintenance and completed repairs on various gym equipment.

Performed management duties, and

conducted training for all new hire employees, as I was

Responsible for putting the

information in to the Quicken database, for payment purposes.

10/01-6/05 E/BD Teaching Assistant, Yankee Ridge School, Urbana, IL

Assisted classroom teacher in

conducting whole class and small group instruction, while assisting

In the implementation of

classroom and individual behavior plans. Also, I helped intervene in

crisis

Situations, with students with

emotional and behavioral disabilities, and assisted with behavioral data.

2/99-2/03 7th Grade Head Boys Basketball Coach, Jefferson

Middle School, Champaign, IL

Assisted with the implementation of a binder with all team rules and

agendas for players and parents.

Assisted in the implementation of Academics rules, practice schedule, game

schedules as well as behavior on and off the court.

Created a page in the binder for game day attire, and making a play book

for players as well as taking stats while serving as an assistant coach for

the 8th grade team. And help implement all schedules for buses and

departure times and locations for parents.

Assisted with the implementation of conducting a parent and player meeting

night, and help with teaching the fundamentals of basketball during

practice times.

7/99-10/01 Maintenance/Leasing Professional, Johnson Rentals Champaign IL,

Supervised crews of workers in preparing apartments for incoming tenants.

Assisted with all maintenance request, was responsible for the painting of

all the complexes over 300 units. Repaired drywall, done light electrical

work, and assisted in the remodel of units on a daily basis. Was

responsible for the maintenance paperwork and making sure all maintenance

request were complete and filed the proper way. Was responsible for

cleaning and maintaining the 300 units inside and out.

8/09-11/09 -Internship Parkland College -Youth Detention Center Urbana, IL.

1/12-3/12- Experiential Career Portfolio, Eastern Illinois University

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