Customer Service High School

Anniesha

Faye

Daniels

************@*****.***

(323)

552

3890

EDUCATION

University of California, Berkeley Graduation: August 2014

Major: Sociology

Cumulative GPA: 3.0

EXPERIENCE

University of California, Berkeley November 2012 – August 2014

College of Natural Resources, Plant and Microbial Biology Department

A dministrative Assistant

• Provided excellent customer service and administrative support for the department’s students, faculty, and staff via

conference calls, meetings and other front desk activities.

• Collaborated with the web development team to maintain the departmental website and ensured all postings,

promotions, etc. were up to date.

• Coordinated staff meetings, weekly seminars, and other special events for the department.

• Designed and published all departmental advertisements for students and staff, including newsletters and flyers.

• Arranged airfare and travel for seminar speakers, post-docs, and other special guests through Connexxus.

• Processed departmental purchasing, reimbursements, and other expenditures in Bearbuy.

University of California, Berkeley July 2011 – November 2012

Residential Student Services Programs, Payroll/HR Department

P ayroll/HR Clerk

• Processed payroll for over 2,000 Residential Student Services employees in the Universe payroll processing system,

including the Human Capital Management (HCM) System.

• Coordinated conference calls, meetings, and any other special events for the department.

• Created spreadsheets, memos, and other documents essential for the hiring of employees.

Abercrombie & Fitch, Hollister, and Victoria’s Secret Retail Stores 2009-2011

S ales Associate

• Consistently increased sales through friendly customer service and expert knowledge of the store, brand, and

merchandise.

• Received and processed cash, checks and credit card payments.

• Identified security risks and prevented theft through loss prevention.

PROFESSIONAL ORGANIZATIONS & VOLUNTEER EXPERIENCE

Alpha Kappa Alpha (AKA) Sorority Incorporated, Rho Chapter April 2013 – May 2014

P resident

• Worked with members of the sorority to successfully implement community service activities and other on-campus

events and programs.

• Maintained all chapter business and ensured members followed protocol in accordance with the sorority’s bylaws and

constitution.

The Multicultural Recruitment and Retention Center September 2010 – May 2014

D irector of Recruit ment

• Actively recruited high school and community college students of color to apply to UC Berkeley by marketing the

university through workshops, presentations and other outreach events and activities.

• Actively worked to increase the retention rate of current students of color at UC Berkeley through study jams, transfer

mixers, and other community based activities.

Teach For America Recruitment Team at UC Berkeley May 2012- May 2013

C ampus Recruitmen t Intern

• Used data from previous years to target the most qualified UC Berkeley juniors/seniors and encouraged them to apply

to Teach for America.

• This recruitment occurred through classroom and student group presentations, one-on-ones, and weekly marketing

campaigns on behalf of Teach for America.

Contact this candidate