Customer Service Quality Control

VARLEE KROMAH

**** ****** ***** ***** *****: 603-***-****

Columbus, OH 43224 Email:*******@*******.***

CAREER PROFILE: Instrumental in building and maintaining list of account receivables. Helped credit

department in communicating with customers; assisted with annual budget preparation and reviews;

possess strong analytical and math skills; and engaged in clientele building and dispute resolutions. A

strong work ethics coupled with extensive studies in Finance/Accounting and Economics are tangible

attributes that facilitate satisfactory job performance and deliveries.

EDUCATION:

Southern New Hampshire University Manchester, NH April 2010

Bachelor of Science, Economics & Finance Honors: Cum Laude, Dean List, and GPA - 3.30

SOFTWARE: Excel (Pivot table and chart, macros), PowerPoint, Eviews, SPSS

EMPLOYMENT:

Damawa Tax and Accounting Services LLC, OH January 2012 – present

Tax Accountant

• Preparation and filing of individual as well as business taxes

• Meeting clients to strategize effective tax preparation

• Interpreted tax laws in ways to be processed by clients

• Researching and reporting of past tax filings

• Performed inventory management and cycle count adjustments

• Provided routine adjustments to Accounts Receivable schedules and general ledger.

• Prepared monthly utility expense report and variance analysis.

• Assisted with bank reconciliation and other types of accounts.

• Analyzed and interpreted financial statements and recommendations.

• Tasked with customer service and resolving disputes in a timely manner.

• Performed other ad hoc functions and non-routine services.

Symmetry Medical Inc. Manchester, NH

Computer Numeric Machinist July 2007 – Jan. 2012

• Operated equipment to produce medical tools in a timely and professional manner.

• Programmed machine to insure that setup produces the necessary product quality in an efficient

manner.

• Proveout and gave feedback on programs.

• Trained and supervised peers in production safety and operations.

• Performed job analysis of each job order.

• Assisted with finished goods and quality control.

Easter Seals, Merrimack, NH

Direct Support Associate February 2006 - July 2007

• Assisted clients to lead a self-directed life and integration into their communities.

• Coached and supervised clients to meet functional goals.

• Observed, recorded and reported clients’ activities and progress on a daily basis.

• Analyzed and prepared monthly progress report of clients.

• Assisted with clerical and other miscellaneous functions .

Skills:

• Strong written and oral communication skills

• Speak and write French legibly

• Completed inside out coaching training

• Work in a fast pace and team environment

• Strong leadership and team builder skills

• Ratio analysis and excellent customer service skills

• Great organizational and interpersonal skills

Contact this candidate