Customer Service Sales

Shafir Thobani

Mississauga, ON

**************@*****.*** - 647-***-****

Experienced Customer Service and Marketing Executive with outstanding communication skills having natural

ability for sales and marketing products and services seeking a full time position to further my career and

contribute to the Company's business growth.

WORK EXPERIENCE

Registrar- Public Affairs

Atlanta English Institute - Atlanta, GA - May 2010 to October 2013

Highly skilled in greeting customers/students and answered phone calls

Provided frontline services to students including direction and assistance with financial aid and admissions

Responsibilities included student support and information management

Provided student services involving preparation of sports related activities like billiards and ping pong

tournaments

Assisted students for readmissions in a program and enrollment

Exercised sound judgement in all matters

Provided exceptional customer services to internal and external clients

Handled multiple tasks in an effective and professional manner

Received incoming mails and sort out to different departments

Issued parking permits on premises

Shafir Thobani Phone: 647-***-**** • Email: **************@*****.***

Retail Manager

Shell Food Mart & Convenience - February 2007 to April 2010

Input data to prepare daily sales reports and regularly use weekly and monthly data to promote sales

Assisted the owner in inventory control

Hired, trained and coordinated staff of 12

Developed many entry level associates to leadership positions and quickly became one of the primary

trainers of new store managers across the district

Inspired sales staff to develop and implement special promotions and events

Covered shifts in absence of shift supervisor or employees

Advised customers on use and care of merchandise, and provided advice concerning specialized products

or services

Advised the owner on setting up the profit margin on various products

Assisted in display of merchandise

Operated computerized inventory record keeping and re-ordering systems

Prepared day to day cash, credit and debit transactions and reconciled it with the bank

Assisted the owner with other related tasks

Personal Banker & Telephone Banking

HDFC Bank - Hyderabad, Andhra Pradesh - February 2005 to January 2007

Provided assistance to customers and informed about bank products and services.

Identified sales opportunities and referred to appropriate departments

Was promoted as a Personal Banker from Telephone Banking

Offered an excellent client experience on every call to meet and exceed clients' expectations

Served full range of financial banking, investment and borrowing products

Scheduled appointments for walk-in clients

Educated new customers by providing help with using the ATM

Assisted clients in providing assistance opening the locker boxes also gave information about different sizes

of lockers

Delivered an exceptional customer service at all times

EDUCATION

Bachelor's in Business

Accounting Osmania University - Hyderabad, Andhra Pradesh

2006

ADDITIONAL INFORMATION

Over 7 years of professional North American Sales work experience

Over 2 years of experience in Financial Industry-Branch and Telephone Banking. HDFC Bank, Hyderabad,

India

Natural ability to promote products and build rapport through listening and communication skills

Proficient in resolving customer complaints and concerns

Experience gathering data, compile information, and prepare reports

Proven ability to meet target goals, build professional relationships with diverse customer base, maximize

sales opportunities

Strong leadership, organizational and time management skills

Expert communicator; possess working knowledge of computers

Fluent in English, Hindi, Gujarati, and Urdu and working knowledge of Spanish and Punjabi

Contact this candidate