Customer Service Administrative Assistant

I Gay Alston

**** ***** ***** ***** ********, Georgia 30152 770-***-****

********@*****.*** LinkedIn.com/pub/gay-alston/8/356/437

Profile

Motivated, detailed, customer service oriented with strong follow through skills and personable business

professionalism. Strong organizational, time management, project management and multi tasking skills

to appropriately address deadline driven environments. Maintains a team work philosophy and has a

talent for quickly mastering technology. Diplomatic with professionals and constituency at all levels.

Accustomed to handling sensitive, confidential situations and records.

Flexible and versatile, able to maintain a sense of humor and pleasant disposition under pressure. Poised

and competent with demonstrated ability to easily transcend cultural differences. Excellent team-

building skills. Comfortable being “in service” to leadership and staff.

Skills Summary

General Office Skills Report Preparation Notary Public

Front-Office Operations Designed over 100 Proficient in Windows,

Project Management Publications/Event Flyers Microsoft Office Suite,

Event Planning & Professional Presentations Quickbooks and Other

Coordination Typing 50-70 wpm Internet Applications

Professional Experience

1992- 2014 The Lion’s Share Enterprises Kennesaw, Georgia

General Manager/Administrative and Bookkeeping Consultant

Develops bookkeeping systems for small and start-up businesses/non-profits and when

appropriate, bookkeeping transition plans for newly acquired businesses.

Develops internal accounting tracking systems and administrative organizational systems.

Develops human resource plans for office staff and acquisition plans for equipment and supplies.

Develops internal and external marketing and acquisition proposals and plans along with respective

tracking systems.

Prepares and provides administrative and bookkeeping training programs for existing and future

staff.

Provides office ergonomics for increased productivity and efficiency.

Provides complete Office Administrator, Property Management and Event Coordination services.

2010- 2012 Presbytery of Greater Atlanta Atlanta, Georgia

Office Administrator

Coordinated and managed the daily activities of the Presbytery Office, i.e marketing or

communication efforts; handled all minor issues with staff, volunteers and ministry constituents

which does not require direct attention from the Executive staff.

Prepared and processed financial donations and reports; process and coordinated disbursements of

all Committee requisitions.

Managed all Committee schedules to ensure appropriate attendance and preparation for scheduled

meetings; composed/distributed many of the written and verbal correspondence; answering multi

line phone system; inventorying, ordering and distribution of all office supplies with 100% accuracy.

Maintained the Presbytery training programs in relation to Continuing Education, Software

Applications and Professional Development and Leadership Courses.

Coordination and implementation of Special Events and Conferences including all logistical aspects.

I . G ay A lston

2001- 2010 Presbytery of Greater Atlanta Atlanta, Georgia

Administrative Assistant

Reported directly to two Associate Executive Presbyters concerning all of their administrative needs

including maintaining their appointment calendars and scheduling Ministry Team and Committee

meetings.

Created and maintained files for two Associate Executive Presbyters, their ministry teams and all

respective committees, including minutes, agendas, rosters, press releases and announcements; as

well as assisting in preparing information and reports for distribution and implementing distribution

as necessary.

Coordinated special events and conferences, coordination, catering arrangements, registrations,

logistical planning and training of volunteers.

Received grant applications for five grant programs, processed and distributed them along with

comprehensive data spreadsheets to each of the Grant and Budget Review Committees for their

respective grant programs.

Assisted applicants with administrative questions regarding the grant application processes.

Coordinated schedules and maintained annual meeting calendars for the Ministry Teams and their

Committees.

Consulted with the Executive Assistant to order supplies for workshops, conferences and other

events.

Coordinated volunteers for special events and production projects as needed. Provided Notary

services for the staff, clergy and constituency as well as a designated check signer for the financial

department.

2000- 2001 DESA, Inc. College Park, Georgia

Receptionist / Administrative Assistant

Coordinated the daily activities of the Front Office (i.e. answering and directing incoming calls

through a multi-line telephone system, providing general administrative support to assigned staff).

Maintained agency contract files through implementation of organizational filing system.

Assisted with all correspondence with perspective and current client base.

Performed annual office inventory with a 35% reduction of overhead.

Prepared files and supplies for transport at branch closing.

Education/ Certifications

North Carolina State University Raleigh, North Carolina

Administrative Personnel Association, Inc. PC(USA) Membership 2001-2013

First Aid/CPR/AED Certification

Disaster Assistance Training

Stewards for Children Sexual Abuse Prevention Training

Sexual Misconduct Prevention Training

Certified Administrative Personnel–Level I, II, III

2944 Owens Point Trail Kennesaw, Georgia 30152 770-***-****

********@*****.***

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