Customer Service Representative

Location:

Posted:

July 22, 2014

KEN OLSEN

*******@*****.***

714-***-****

EXPERIENCE RECORD:

JAN 2011 – APR 2014 Easylife Furniture

Keyholder/Customer Service Representative

• Created Excel spreadsheets to increase efficiency with showroom inventory

• Managed, audited and balanced daily sales

• Resolved warranty issues

• Accountable to corporate for C/S goals and sales reports

• Responsible for bank transactions

• Receive delivery of weekly inventory

• Ensure quality control

2003-2010 Capri Flowers

Delivery/Customer Service

• Delivery driver

• Manage store inventory

1994 – 2003 Foothill Independent Bank

Assistant to Systems Analyst

• Maintained and installed personal computers, printers at associate branches

• Processed daily bank transactions

• Data entry for item processing and reject re-entry

1990 –1994 Premier Results

Computer Operator/Sorting Processor

• Capture and sort debits/credits for bank branches

• Reject re-entry, post suspense and balance to reports

• Prepare Fed letters for delivery to Federal Reserve

• Liaison with contracted User Banks for item processing services

SKILLS

• Excellent communication skills; I speak and understand some Spanish

• Excellent computer skills, particularly MS Word & Excel

• Extensive knowledge of modern office equipment, including PC’s, printers, FAX

• Additionally, I worked for the US Postal Service for 3 years as a mail processing clerk. I was also the scheme

administrator at the USPS

• Extremely proficient in mathematics, spelling and possess excellent vocabulary

• Possess excellent data entry skill with the ability to do 11,000 key strokes per hour

EDUCATION:

• Continue to attend classes and seminars to hone computer skills and computer operation.