Manager Customer Service

LISA KOZODOY

**** *. *** ****** * Seguin, Texas *8155

830-***-**** Cell* *************@*****.***

NRP Management LLC-Sienna Pointe Apartments- 9/2013 to Present

Marketing Manager/Property Manager

Prior to a brand new property under construction in San Marcos opening, I

have acted as marketing manager to assist other NRP properties that were

failing to meet their occupancy goals.

I trained the staff on how to effectively market the community and order

marketing materials property specific to assist their efforts. Took an

existing San Marcos property from 83% occupancy to 94% in one months' time.

Moved to a Senior Living property in San Antonio to raise their occupancy,

on this property we had a 5% increase in less

than two weeks.

Acted as on site property manager for Encino Pointe (sister property) while

the Manager was out on leave for a month doing the daily functions of

running a 200+ unit tax credit property.

Greystone Asset Management-Oak Hollow Apartment Homes- 5/11 to 10/2013

Property Manager

I was hired to begin the marketing and advertising promotions for a new

property while under construction.

Set up all new accounts and vendors for the owners of the property.

Hired all staff.

Put all programs in place including: Computers, payment systems, Onesite,

Realpage, answering service, fire alarm, intrusion alarms, access gates,

etc.

Walked all buildings and did the punch list on all to be release for the C

of O.

Manage on site the daily activities of the property, accounts receivable,

vendors; manage staff, resident retention, all rents, evictions, and

marketing.

Remarkable Healthcare and Senior Living of Seguin- 10/10 to 4/11 Seguin,

TX

Director of Business Development/Marketing (contract)

I was brought on to begin the marketing for a brand new 115 bed skilled

nursing and rehab; I assisted the two owners with meeting Doctors in Seguin

to put into place our medical director team.

Introduced the company to all the local hospitals, case management teams,

assisted living facilities in town. B2B sales.

Became a member of all local committees and brought on the owners to gain

recondition in the town.

All recruiting for the executive team including the DON, BOM, Medical

records, HR, Director of Dietary, assisting and having input in the

interviewing and hiring process.

Continued the marketing efforts to obtain high census using B2B outsides

sales.

Wedge Management-Seguin Manor Apartments- 5/07 to 10/10 Seguin, Texas

Property Manager

Manage an 80 unit Section 8/236, in Seguin TX, assists a 53 unit section 8

property in New Braunfels, TX. Strong resident retention and community

marketing to maintain a100% occupancy at all times.

Bookkeeping includes, Yardi system posting rents, PHA vouchers, Section 8

payments. A/R for all Sect 8 80% of property, 20% mix of PHA/236 tenants.

Monthly reports, budget variance, receivables, account payable, receipt

batches, delinquency reports.

Hire and negotiate all property contracts including landscaping, a/c,

electrical.

Apex Home Health- 3/04 to 5/07 - San Antonio, Texas

Marketing Director/B2B Outside Sales

Formulated marketing strategies for seven marketers, this included creating

marketing materials, campaigns, brochures, and web sites.

Marketing Home Health care to physician offices, skilled nursing

facilities, assisted living facilities, and hospital social workers/case

managers in San Antonio.

Conducting luncheons regularly with physician offices and hospital social

workers to educate staff on new Medicare laws and hi-tech Home Health

services.

Front line in starting up a sister company called Destiny DME, handled all

ordering of supplies, marketing, hiring, budget, and PR.

Guadalupe Regional Hospital- 1/05 to 1/06 - Seguin, Texas

Internship/ ER Technician

Assisted the nurses and Doctors with hands on patient care on the acute

side of the emergency room.

Vitals, charting, scheduling, all duties that could be preformed with out

licensing under a nurse or Doctors direction.

Al Duffey Long Term Insurance/Allstate,

Lincoln Benefit Life-6/99 to 2/04- Seguin, Texas

Office Manager/Marketing Director

Managed accounts for insurances clients, reviewing policies, underwriting

insurance and financial policies. Strong customer service, organized all

monthly reviews, newsletters.

Attended Chamber of Commerce mixers to promote business and market products

for Allstate and Lincoln Benefit Life.

Handled all company billing, payroll, insurance, human resources, phones,

filing, typing all contracts and correspondence.

Managed front office clerical staff, support staff.

El Ranchito/Silver Dollar Restaurants- 11/92 to 5/98- Seguin, Texas

Assistant Manager

Supervise, manage and train new employees. Scheduling staff, employee

evaluations, coaching and counseling, strong decision making.

Opening and closing cash register, daily money transactions, and credit

card batching.

Daily deposits, payroll, paying vendors and calling in daily and or weekly

orders, hands on in all aspects of restaurant activity and customer

service.

Bar manager, bartender, waiter when needed, event catering planner.

Dinnerstein Management Company-Santa Fe Place Apartments, Cooper's Mill

Apartments-

6/88 to 9/92- Houston, Texas

Assistant Manager/Marketing Manager

Worked on several properties for this company starting as a leasing agent

for Santa Fe Place Apartments working my way up to assistant manager

assuring high census.

Moved to Cooper's Mill with Dinnerstien Management being promoted to

Marketing manager with five properties under my supervision.

Assisted the company with commercial leasing, contracts, and sales.

AMSI bookkeeping, maintenance, vendors, budgets, resident retention, petty

cash.

Promoted to Marketing director to oversee five properties in Houston

assuring high census and resident retention. Market surveys, shopping

reports, promotions, and advertising.

References, salary requirements available upon request. Computer programs

proficient in: MS Word, Power Point, Outlook, MS Office, Excel, Yardi,

OneSite, Real Page, AMSI, Desktop Publisher

Contact this candidate