Customer Service Technical Support

Location:

Posted:

July 22, 2014

Kurt Prince

Irvington, NJ

*********@*****.*** - 862-***-****

To obtain a position utilizing my technical support skills that allows me to continue work with clients and staff

on a professional level.

WORK EXPERIENCE

Audible Inc - Newark, NJ - 2010 to 2012

Solving complex customer service issues and proactively heading off negative service trends.

Correspond with customers to resolve technical issues regarding audible applications and software

Managing customer accounts and handling all billing inquiries

Remotely accessing customers computers to resolve technical issues regarding downloading software and

transferring files to devices

Lincoln Technical Institute - Edison, NJ - January 2008 to October 2008

Telemarketing

Receiving inquiries and reaching out to many different businesses

Made telephone calls to doctors and police offices to obtain jobs for students

Logged information regarding reports of daily College activities

Appeal Specialist

Solix- Schools & Libraries - Whippany, NJ - 2006 to July 2007

Approve, modify, cancel, and update applications of applicants seeking funding for Schools & Libraries across

the United States of America.

Technical Support

Solectron- Verizon Wireless - Totowa, NJ - 2005 to 2006

Confer with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or

change in service.

Resolve technical service complaints and if necessary determine charges for services requested and collect

fees.

Solicit sale of new or additional services.

EDUCATION

Certificate in Computer Technical Support

Gibbs College - Montclair, NJ

December 1999

ADDITIONAL INFORMATION

SKILLS & INTERESTS

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Proficient in IBM Compatible PC Systems

Proficient in Windows 3.1, 95, 98, NT 4.0/4.1 and Novell NetWare 3.1/4.1

Event Planning

Music enthusiast, especially in genres of reggae, jazz, and alternative music styles