Customer Service Real Estate

Vincent J. DiMella

*** ******* **** ****** #****

Scarsdale, NY 10583

914-***-**** Cell

**************@*****.***

Education: B.A Business Management Adelphi University Garden City, NY Dec

1991

Experience:

2014-Present Pyramid Management Group-Middletown, NY General Manager

In charge of running a 1.2M sq ft, $200M Super Regional Shopping

Center. Coached Marketing Department on mall events, site tours

and market tours for tenants. Oversee pricing, budget and

contracts on tenant build outs and Common Areas. Worked with

development in purchasing 8 acres and approving Right to Build

process. Propose leasing opportunities to Real Estate Committee

and worked with Leasing Reps in finalizing lease deals. Worked

with Specialty Leasing to fill in temporary mall space.

Increased tenant occupancy rate to 92%.

2010-2014 J.P. Morgan Chase-Irvington, NY Vice President Branch Manager

Running the day to day operations of a Chase Private Client

Financial Center. Responsible for coaching all staff on the

behaviors of customer service and product knowledge. Ensuring

high production level by developing relationships with high

valued customers. Monitoring the Monthly P and L Statement to

ensure growth and profitability for all lines of business.

Results included double digit deposit growth on Chase Savings

and J P Morgan investment accounts, mortgage production up over

900% YOY 2012, Gold honors in National Financial Center Customer

Service 2013.

2009- 2010 Continental Home Loans-Purchase, NY Team Leader

Successfully recruited and trained new loan officers into

existing mortgage bank. Worked with Realtors in Westchester

County in helping buyers obtain the right financing for the

purchase of their home. Presented at realtor office meetings

the benefits of SONYMA, FHA and 203K loans for bank REO

Properties. Top Originating Team Leader Westchester County

October 2009 and January 2010.

2008-2009 Real Estate Mortgage Network-White Plains, NY Sales Manager

Successfully recruited and hired Loan Officers into mortgage

bank. Coached Loan Officers to be more productive in soliciting

business from realtors and in structuring home loans. Continued

origination of loans from real estate referral sources. Handled

all aspects of loan origination, pricing, processing and

closing.

2006-2008 PHH Mortgage-Mount Laurel, NJ Senior Mortgage Advisor

Partnered with Coldwell Banker realtors and managers in capturing

sales for mortgage production. Conducted office meetings for

six different Coldwell Banker offices in Westchester County and

explained new programs and benefits of referring business to

their mortgage partner. Strategized with management on how to

improve capture rates throughout all offices. Top capture rate

Mortgage Advisor for Westchester for 2006 and 2007.

2002-2006 Countrywide Home Loans-White Plains, NY Senior Loan Consultant

Aided and assisted first time homebuyers and existing clients in

purchase and refinance transactions of residential real estate

throughout the Tri-State area. Helped launch the joint

partnership between Countrywide and Prudential Rand. Worked

with local unions and facilitated loans for their members

through the AFL-CIO Hit Home Program. #2 in Production for 2005

and 2006.

1998-2002 Dime Savings Bank-Mamaroneck, NY Loan Officer Originated loans

for all four branches in Westchester County for Dime Savings

Bank. Received the highest customer service rating throughout

the lower New York region in 2001.

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