Customer Service Office
Resume:
Regina Lee Houston, TX *****
Reginamlee @gmail.com
Objective: To obtain a position where I can exhibit my managerial, customer service, and finance skills
while expanding my knowledge and expertise.
Skills: Front office, Multiple phone lines, PBX, Windows, Microsoft Office, Excel, Outlook,45 wpm,
General Office Skills, Customer Service, Appointment Setting, Prescription filling, Insurance Verification
and billing, CPR Certified, Money Handling, Inventory, 10 Key Touch, Social Media, Patient care.
Education:
09/2010-10/2012 Sanford-Brown College Radiology Technologist
09/2006-05/2008 Central Texas College Early childhood education
Dr.B Christoph Meyer
Radiology Tech/Office Floater
Houston, TX
11/2011-Present
Worked front office, receptionist area. Answered multiple phone lines, collected co pays and past due
balances. Scheduled appointments. Filed and maintained documents while following HIPPA guidelines.
Verified insurance and referral information. Helped with billing and accounts receivable as well as
collections. Maintained Commercial, WC, and LOP billing.
Called in refill prescriptions.
Took vitals and roomed patients.
Took Xrays delivered and evaluated images.
Dr. Kenneth Lee
Administrative Assistant/ Office Manager
El Paso, TX
11/2008-11/2011
Supervised front office and maintained all records and clerical duties such as, answering phones,
collecting co pays and past due balances, scheduling meetings, appointments and vendor lunches for all
upper management. Maintaining records and verifying insurance for appointments.
Assisted Case Managers with referrals and insurance verification. Requested records from doctors’ offices
and other healthcare facilities. Also took care of billing for commercial and WC claims and assisted with
collections.
Killeen Independent School District
Substitute Teacher
Killeen, TX 02/2004-08/2008
Assisted students in the absence of a teacher. Maintained and followed lesson plans and assisted with any
questions and assignments. Helped with clerical work in the school office. Filed paperwork, answered
phone calls and maintained student records.
References available upon request
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