Customer Service Administrative Assistant
Resume:
San Antonio, TX *****
***************@*****.***
MISTY BECK
Obtain a long term position with a company that I may grow with while utilizing
OBJECTIVE
** *ears of extensive office and administrative assistant skills
Ability to work in a fast paced environment and multitask with the ability
SKILLS & ABILITIES
to plan & complete work with many interruptions
Excellent organizational skills, accuracy & attention to detail
Ability to prioritize & completing multiple tasks simultaneously
Excellent oral & written communication skills
Excellent work ethic, integrity & professional demeanor
Strong interpersonal skills & customer service focus with emphasis on
problem solving
Knowledge of Microsoft Office & Microsoft Windows
R OFFICE MANAGER/ADMINISTRATIVE ASSISTANT & CO-OWNER, SERVICEMASTER BY DON BECK
May 1993-June 2013
Perform staffing duties. including dealing with understaffing, interviewing & selecting
potential job applicants, moderating disputes, terminating employees & administering
disciplinary procedures
Plan & conduct new employee orientations to foster positive attitude toward
organizational objectives
Plan, direct, supervise, & coordinate work activities of subordinates & staff relating to
employment, compensation, labor relations, & employee relations
Provide current & prospective employees with information about policies, job duties,
working conditions, wages, opportunities for promotion & employee benefits
Assist Operations Manager in compiling & maintaining necessary estimator programs
Personally called on insurance adjusters, agents & contractors to establish & maintain
good working relationships
Attend & facilitate safety meetings
Manage projects as assigned following established policies or standard operating
procedures
Ultimately responsible for customer & adjuster satisfaction of all projects
Audit files for compliance & accuracy & prepare them for invoicing
Ensure all preferred vendor program guidelines to the letter with no deviations
Complete billing & maintain project documentation foll owing of company guidelines
Handling of day to day operations including but, not limited to : scheduling of jobs, dispatching
technicians, prioritize & resolve inquiries by phone, email or in person, maintain contacts in
directory, files & records, collect all required paperwork, contracts & acknowledgements before
allowing work to begin, communicate with adjusters & agents about all pending jobs, collect &
post payments, prepare & mail financial statements, estimate jobs, ensure customer & quality
satisfaction of all services.
EDUCATION VESTAVIA HILLS HIGH SCHOOL, GENERAL DIPLOMA, 1990
Jeff State, Business Courses 1990-1991
Lt. Col Chris Patrick
REFERENCES
Wendy Goude
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